Rated 5 out of 5 by JohnA4867 Business / Leisure Trip
Last minute work trip mixed with leisure. The staff was excellent upon arrival and promptly checked us in. A little issue with their credit card machine not working and they didn't immediately recognize my SPG status so had to remind them for the breakfast option for me and my companion.
The hotel is very new and the equipment and bedding is top notch. The rooms are very modern and sleek. The restaurant offers a great breakfast package but got charged both nights. Had to sort out those charges with the front desk after I had to pay despite sorting that on check in. Was a quick fix and only a minor inconvenience.
The staff themselves were superb. Professional, friendly, and ready to offer any suggestion or advice when asked. Overall an excellent hotel which I will visit again
February 26, 2016
Rated 5 out of 5 by zero7 Terrific Christmas
The staff was tremendously helpful in creating a great Christmas treat for my family. Pros: suite upgrade, helpful staff, comfortable bed, and great breakfast. Only downside: more for the business traveler than leisure (to be expected, though).
January 12, 2016
Rated 4 out of 5 by zero7 Preferred to Sheraton - PV
Very nice weeklong stay at the Westin PV. It's right on the marina and has a better beach / pool area than the Sheraton in PV. The food, bed comfort, and SPG recognition were above average. Only downside: not as close to "el centro" and malecon area as I'd prefer.
January 12, 2016
Rated 5 out of 5 by LarryTX Business stay at the Westin Guadalajara
Wonderful service. Everyone from the front desk, restaurant staff, lobby lounge staff and bellmen were fantastic. They went out of their way to ensure that I was well taken care of. The staff even hailed cabs, pre negotiated the fare and charged the destination to my room. My room was perfect, clean and modern. I would highly recommend this great Westin facility.
August 10, 2015
Rated 4 out of 5 by Schh Excellent Property
This property is one of the best in Guadalajara, centrally located and close to the airport and most industrial areas.
The staff is friendly and the rooms are modern, well furnished and comfortable.
July 18, 2015
Rated 3 out of 5 by Jackie0123 Good Hotel
May 31, 2015
Rated 5 out of 5 by JonathanTravelConnoisseur Understated Elegant Hotel
Primarily a business hotel near the convention center, this stunning newer Westin property in Guadalajara offered us wonderful Platinum recognition and a sumptuous 2-room, 2-bath upgrade on a high floor with a walk in shower boasting a view over all of Guadalajara. Platinum breakfast was an amazing buffet featuring fresh berries and organic juices & smoothies. Dinner also delicious! Staff/Service was awesome. Special note to our concierge, Diego, who was one of the best we've EVER worked with. He went out of his way on his personal time to get us event tickets. Nothing was a bother for Diego - we love him! Doing a happy dance for Westin Guadalajara. Only small wish would be for a swimming pool. Otherwise - rock solid "A" grade all the way.
April 21, 2015
Rated 5 out of 5 by Coyote88 Great Experience
From check-in to check-out, everyone and everything was great.
March 22, 2015
Rated 3 out of 5 by Giovanna24 I liked everything but the Restaurant
I liked the hotel, the rooms are great and the staff at the Reception was nice. I only had one thing to complain about the room, the TV remote does not work as it is from a Blue ray. What I found very disappointing was the Restaurant, when I arrived there were absolutely no clean tables and no one approach to me to help me, so I had to ask for a table. I went to the buffet area and some of the most looked after meals were all gone (it was 7:30 am). When I was finally eating a waiter started to fix my table so it would be ready for other customers, I found that offensive, since I was still seated there.
February 26, 2015
Rated 5 out of 5 by brookhou1 Service was impeccable and the food divine!
I stayed at the Guadalajara Westin Hotel for ten days on a business trip in early December 2014. I fell into this reservation by accident and am very glad I stayed!
I found the staff to be very professional, helpful, and cordial.
I dined at the restaurant every day for breakfast and dinner simply because the food was delicious and the service excellent! What the menu lacked in variety, the food more than made up for in presentation and taste. The Tuna Tartar is a MUST try!
The hotel lacked a pool and hot tub, but the fitness room was clean with modern and clean equipment.
The lounge off of the lobby was spacious with plenty of room for business or casual conversation and a spacious outdoor area with a water feature that was relaxing and cut down the noise of the city. The business level has several private rooms available for your more private business meetings if needed as well.
The proximity of the Expo (across the street) and the Hilton (next door) made the hotel an excellent place to conduct business, or to relax and unwind at the end of one's day.
The hotel is centrally located making just about every destination (restaurants, museums, shopping, etc.) a short cab ride away.
December 20, 2014
Rated 3 out of 5 by Jorge Worst than expected
the staff at reception is awful, they all look mad and upset, and when you ask for something they seem to have a problem. Even at check out I still have to handle with the troubles. The promise to send me my invoice and after 3 days, they have not send it. On top of that and once I called them they asked me to send information such as tax ID that already had, my company is a regular customer of that hotel. Esmeralda.Lopez@westin.com wasnot helpful at all. all other services such as valet parking and restaurant are very nice friendly staff. front desk should learn from them. thank you.
September 11, 2014
Rated 5 out of 5 by Robert1715 5 Star
From our arrival to departure we felt like we were in the best that Guadalajara had to offer. The staff was more than accommodating concerning anything we needed to make our stay wonderful and relaxing. The heavenly bed WAS heavenly, my wife and I are very picky concerning our sleep when we travel. The room was up to date with the most modern of features and conveniences. The city view was incredible! The food was very good and everyone knew your name and made us feel special. Room service was excellent and not too pricy. We just loved our stay. Thank you to everyone we met.
August 22, 2014
Rated 5 out of 5 by Chemamiz Everything's Great
It was a great experience!
August 21, 2014
Rated 4 out of 5 by WC818 Toilet keeps making noise once in a while
I informed main desk on this problem but was not really fixed. Had to close bathroom door to keep noise down.
Also, I gave front desk my spg gold number but somehow it was never recorded (I double checked at checkout and they have no record of my number) I have never offer room upgrade at check in (I thought it was one of benefit of spg gold)
August 18, 2014
Rated 4 out of 5 by Deacon14 I like the Westin Guadalajara
Nice hotel. Staff is outstanding. They are like the SPG commercials. They are like a second family. What I appreciate the most is that everyone seems to know me, and that I am learning Spanish. Everyone accommodates me by speaking Spanish slowly. It is a wonderful.
August 16, 2014
Rated 5 out of 5 by ThatAmerican Still here!
Been going to the Westin GDL for several months on a regular basis. The staff is attentive and friendly and recognizes you when you arrive and throughout your stay (regulars). Love that bed! Food and drink are of good quality and the restaraunt team is just as professional and friendly without being overbearing or stuffy. Fun environment. The Gym is the best I've experienced in GDL overall. Keep up the good work!
August 15, 2014
Rated 5 out of 5 by Southernwine Tequila
I enjoyed my stay. The rooms are extremely clean. The staff very friendly and helpful. The bartenders are experienced. And location is perfect.
August 14, 2014
Rated 4 out of 5 by Boilermaker This Hotel has great features
I like the American brand when traveling abroad
August 11, 2014
Rated 4 out of 5 by CSerban Staff standard in front desk
Some of the staff are very helpful and friendly but some are not and few of them hardly understand English at front desk.
Overall, the staff at Westin GDL are good, especially those in the resturant. They did a really good job!
However, ladies who cleaning the room didn't do very well sometimes. They forgot to place a new towel or clean up the trash for several times.
August 5, 2014
Rated 5 out of 5 by Gabolinche Have stayed here 3 times and will stay more
Excellent facilities, near the WTC and other business-related destinations. The staff is always helpful and courteous. I believe the only thing missing is a pool.
July 28, 2014
Rated 5 out of 5 by FRAPER GREAT HOTEL, LOCATION AND SERVICES
The Guadalajara Westin Hotel is a real great 5 stars place. The instalations are very good as well as the room comfort.
The people working there are incredible, intheir attitud, smailing and much more.
It was a realy great experience for me during a dermatological conference it was just in front, Expo and conference rooms.
July 14, 2014
Rated 5 out of 5 by cept1971 Excellent hotel!!!
Great stay at a very nice location in the city.
July 13, 2014
Rated 5 out of 5 by Travler83 Returning Stay
Wonderful hotel, close to airport. Is next to the EXPO centre.
July 1, 2014
Rated 3 out of 5 by Daniel42 Service needs help
The hotel itself is gorgeous and well maintained. Rooms were great. Spacious, quiet, beds were wonderful as usual. Staff was friendly. However any requests were met with spotty service. Our group needed a van for a trip to dinner which was handled perfectly. But things like ordering room service as well as service at the restaurant were either unsatisfactory or nonexistent.
Our late lunch at Grill & Vine took over 90 minutes, and not because we were casually chatting. It took over 45 minutes for food to reach our table after ordering. There were no napkins, and the food was just OK.
I ordered breakfast for my room the evening prior and had everything confirmed by the woman taking my order. However the next morning, after the scheduled delivery time was eclipsed by 20 minutes, I called down to learn that no order existed for my room! I placed the order again and asked if it could be to my room in the next 20 minutes as I had a meeting I had to leave for and was assured it would arrive. Never came.
Also, the wifi access was spotty at best and the credentials we were told to use never worked once. Not ideal if you're there on business.
June 30, 2014
Rated 4 out of 5 by 2014TravelerinMexico Great hotel
The hotel was clean, the staff professional and the breakfast was fantastic. Easy access in/out of the hotel and a great location near the center of GDL. Free WIFI in the lobby - hoping they offer free WIFI in the rooms by my next visit.
June 28, 2014
Rated 4 out of 5 by Dave1982 This hotel has great features
This hotel has great features
June 23, 2014
Rated 5 out of 5 by Catalan This hotel feels like home
First stay at this hotel which will be the place to stay at whenever travelling to this location.
Even though the nature of travelling to this location is business , the hotel gives it a different perspective.
thank you for all those smiles.
June 19, 2014
Rated 2 out of 5 by Bhargava123 Bringing the name of Westin and SPG down
I am currently staying at the Westin Guadalajara. Unfortunately it is not the first time I am staying at a starwood hotel while traveling for work here in Guadalajara. I have a tight work schedule and expect that I will not have to spend time on petty housekeeping issues and other amenities after work. Honestly, I am disappointed by the service level at this hotel.
It is a combination of multiple things. My laundry never comes back on the same day when left in the room, one fine day there is no hot water in the shower and the maintenance people and the hotel staff do not know what to do about it. I have to call for a laundry bag and a laundry list everyday.
All this despite talking to the duty manager and telling them to get it right.
I am not sure what is the confusion here. Am I asking fro too much from a starwood hotel? Or is it just some of the things they can't give me in the class of room I am staying?
I need the SPG team to sort this out as I am here for more than a week still. Or tell me what I am expecting wrong.
June 13, 2014
Rated 5 out of 5 by jorchm Outstanding Hotel in Guadalajara
The Westin is an elegant and outstanding Starwood property, close to shopping, business and recreational venues. It is conveniently located right in front of Expo Guadalajara, the city's most important venue for expositions, events and conventions. The Westin is a couple blocks away from "Plaza del Sol" Shopping Mall and within driving minutes of other major shopping venues. Downtown Guadalajara is close to the hotel, just a 20 minutes taxi ride. The hotel is exceptionally well appointed, but with Guadalajara's nice weather most of the year, it would be nice that the Westin had a swimming pool. The Restaurant serves an awesome and huge breakfast buffet, one of the best I ever had in SPG properties. The buffet offers both Mexican and International dishes, with a special section with eggs a-la-carte, fresh homemade pastries, seasonal fruit and desserts. An excellent choice for the Platinum Welcome amenity. The service received by the staff and specially by the front desk agents was terrific. A special recognition to Anahi and Gabriel who went above and beyond in terms of meeting my expectations. At the check-in the upgrade to Junior suite wasn't available because of the high occupation at that time, but the next day we were transferred to one of the corner Junior Suites in the top floor. The room was amazing with a spectacular floor-to-ceiling windows that overlooked Guadalajara's Skyline. The suites, almost the size of an apartment, are excellently well appointed with 1 1/2 bathrooms, living room and separate bedroom. The suite's masterpiece is the main 3-piece marble bathroom that features a soak-in tub overlooking the city. The hotel is an excellent option if using SPG points. Truly looking forward to stay here again.
June 7, 2014
Rated 5 out of 5 by Sidang My monthly Mexico "Go-to" hotel
I travel to Mexico each month for business, and when I stay in Guadalajara, I stay at the Westin. I've been coming here since the week after they opened their doors. The rooms and facilities are always clean and fresh, and overall the staff is very friendly and professional. Abram & Tony in the lobby bar are the best!!!
The hotel has great recognition for Platinum members and I've only been denied an upgrade once (and then they sent fruit and beer to my room to say they were sorry!)
My only complaint or suggestion for improvement would be that the the Service Express line is sometimes not answered, or it takes a long, long time to be answered.
May 15, 2014