Rated 3 out of 5 by Jorge Worst than expected
the staff at reception is awful, they all look mad and upset, and when you ask for something they seem to have a problem. Even at check out I still have to handle with the troubles. The promise to send me my invoice and after 3 days, they have not send it. On top of that and once I called them they asked me to send information such as tax ID that already had, my company is a regular customer of that hotel. Esmeralda.Lopez@westin.com wasnot helpful at all. all other services such as valet parking and restaurant are very nice friendly staff. front desk should learn from them. thank you.
September 11, 2014
Rated 5 out of 5 by Robert1715 5 Star
From our arrival to departure we felt like we were in the best that Guadalajara had to offer. The staff was more than accommodating concerning anything we needed to make our stay wonderful and relaxing. The heavenly bed WAS heavenly, my wife and I are very picky concerning our sleep when we travel. The room was up to date with the most modern of features and conveniences. The city view was incredible! The food was very good and everyone knew your name and made us feel special. Room service was excellent and not too pricy. We just loved our stay. Thank you to everyone we met.
August 22, 2014
Rated 3 out of 5 by EverywhereGuy Fantastic Looking Hotel...Without the Service to Match
The best part of the hotel will be your room. A comfortable bed, as expected, with a nice sitting area, ample storage, and a very inviting stand-up shower. In fact, the entire bathroom is very well done in white marble with a wall-to-wall mirror. No complaints.
Now the knocks: The front desk staff struggle. Check-in took 20 minutes for a pre-reserved room. Suggestions for restaurants also went unfulfilled as they pushed the hotel's offering.
The second problem came from billing. My room bill was not on letterhead and no where did it say Westin on it. All the line items on the bill are cryptic statements that my company accounting department couldn't figure out. While this may sound trivial, it is a pain.
Additionally, they don't recognize SPG elite status very well. They made no mention of it. Though I am an elite SPG member, I was charged a 50% surcharge for checking in before the 2pm check-in time (beware!). In fact, I was charged a 50% surcharge on each day of my stay for checking in "too early." Since the bill is near impossible to decipher, you must be very aware of what your total should be to avoid getting caught in their scam.
I was also charged for the internet despite this being a benefit of my status. Oddly, I was charged for using the internet more days than I stayed there, which didn't surprise me given the way the hotel attempts to nickle-and-dime guests (and mask it by not making the bill easy to read). The internet fee was eventually removed, though it took three people about 30 minutes to figure out how. Unfortunately I was unable to get the 50% surcharge taken off.
If you want the best room in town, the Westin is your place. Just be very careful to not get scammed.
March 24, 2012
Rated 5 out of 5 by Chemamiz Everything's Great
It was a great experience!
August 21, 2014
Rated 4 out of 5 by WC818 Toilet keeps making noise once in a while
I informed main desk on this problem but was not really fixed. Had to close bathroom door to keep noise down.
Also, I gave front desk my spg gold number but somehow it was never recorded (I double checked at checkout and they have no record of my number) I have never offer room upgrade at check in (I thought it was one of benefit of spg gold)
August 18, 2014
Rated 5 out of 5 by ThatAmerican Still here!
Been going to the Westin GDL for several months on a regular basis. The staff is attentive and friendly and recognizes you when you arrive and throughout your stay (regulars). Love that bed! Food and drink are of good quality and the restaraunt team is just as professional and friendly without being overbearing or stuffy. Fun environment. The Gym is the best I've experienced in GDL overall. Keep up the good work!
August 15, 2014
Rated 4 out of 5 by Deacon14 I like the Westin Guadalajara
Nice hotel. Staff is outstanding. They are like the SPG commercials. They are like a second family. What I appreciate the most is that everyone seems to know me, and that I am learning Spanish. Everyone accommodates me by speaking Spanish slowly. It is a wonderful.
August 16, 2014
Rated 5 out of 5 by Southernwine Tequila
I enjoyed my stay. The rooms are extremely clean. The staff very friendly and helpful. The bartenders are experienced. And location is perfect.
August 14, 2014