Rated 5 out of 5 Fantastic facility before and after checkout
The concept of the "Living Room", a place where families and travelers can shower, relax and wait for the airport pickup or hotel check in is fantastic. A breath of fresh air with convenience for the family or the business traveler.
December 8, 2013
Rated 5 out of 5 by aimhigh Well done Westin
Despite large number of guests with variable but in general high demands on hotel capacity and staff, room service and friendly attitude of staff remained at high level. Even late arrival to breakfast was met with a smile! definitely a place to stay while in Bali, leisure or business, alike.
December 7, 2013
Rated 5 out of 5 by RdRunner Great Location and Confort
Hotel has a great location, with beautiful beach access, and awesome pool area.
December 3, 2013
Rated 5 out of 5 by Di54 Special people
We are coming to the end of our stay in nusa dua sadly. The staff at the hotel have been so friendly and welcoming it has made our stay special. Our first visit to Bali and we are coming back next year to stay once again at the westin. The hotel facilities are exceptional, even on the very busy days there was always a smile and welcome to you. Special praise to the Kites bar staff and Rosa who kept us informed on what events where taking place.
November 27, 2013
Rated 5 out of 5 by Kenta55 All people concerned, thank you.
This Bali visit is the second since January, 2010. The stay hotel at that days was the same The Westin Resort Nusa Dua, too.
I came over after I told the impression at that days to a friend to check it.
Not to mention the splendor of the location, I thank for a smile of the staff of the hotel and kind hospitality.
If I have a chance, I want to use The Westin Resort Nusa Dua hotel again.
I thank all of relations once again.
November 25, 2013
Rated 4 out of 5 by Ana1982 This hotel is great
I try to come here every month since we life in Indonesia
November 26, 2013
Rated 5 out of 5 by Dinny Impressed
We stayed at The Westin Nusa Dua for 7 nights in November 2013. The staff where amazing, remembering us by name immediately and even how we had our coffee's every morning. A special mention to Sophia and Lucky who where just amazing with our 4 year old son!!!
Facilities where faultless and the pools are great.
November 23, 2013
Rated 4 out of 5 by sumwanlah The hotel isn't perfect, but we'll still be back again!
I had spent an entire week here recently. All we (plus a 6 and a 3-year old) did was just beach, pool, eat, and Kids Club - in fact, we hardly ventured out of the hotel. Thankfully it's low-season (so no crowds), and even though it's supposed to be the wet season as well, we had 6 days of blue skies (it only poured on the 7th day).
The pluses -
The family suite is a very good size, and well stocked - facilities, amenities, bath and bedding.
We requested for guard rails (but only after discovering there are guard rails on request whilst trawling through the Guest Information Book in-room) for our 3-year old and got them BOTH fixed up - which is great. It would have been good if front desk took note of my having a three-year old during check-in and asking if I needed a guard rail.
The hotel's attentiveness towards children especially seems well-inculcated; generally most staff at the front desk (of course) and the restaurants are ever-ready with their smiles – special mention to Lucky from The Verandah. The kids were plied with writing and drawing materials to keep them occupied wherever they went. The Kids Pass is a brilliant facility - the kids never went hungry at all.
The housekeeping staff is generally attentive towards the few shortcomings I had observed about the rooms – shower bar slider in one room was not adjustable; air con in one room wasn’t as strong as the other room; shower water pressure is weak; one of the wall sockets actually short-circuited when we were boiling water – this was promptly fixed, which was great.
The front-desk team are hospitable, especially Tika who did our check-in inside the comfort of our room!
The minuses -
The cleanliness of the rooms is rather disappointing, and this upon check-in! Discovered the kids' tables and chairs had chocolate milk stains and the floor had food crumbs left surely left by the previous occupants, but housekeeping failed to spot them. Granted the family suite is a very big room to clean by oneself, perhaps a little more time should be allowed to turn the room around for the next guests?
For the rest of the week, the upkeep of the room varies between cleaning staff. Most times, the living room floor was still sandy.
If there is only one title of the daily newspaper on offer, I wouldn’t mind being asked whether I want it delivered daily or not. Nevertheless, I’d understand if it was supposed to be delivered daily without question, but I didn’t get my papers on the 3rd and 4th days. Ultimately, the NYTimes isn’t my cup of tea, so I wouldn’t have minded not receiving a copy every day.
The hospitality of the resort did not really extend to the pool area and the beach. Given the warm smiles at the front desk and the restaurants, the lack of at the pool and the beach was lamentable – especially at the towel counter and the servers working the beach area. Perhaps it might be understandable given that the beach area is open-access – literally guests from neighbouring resorts could walk past, or even through the resort grounds, so it is probably hard for staff to tell who’s who.
The service at Prego’s was lamentable on my first visit there – although that didn’t stop me from visiting it another twice more (the food options for my kids are better here than at the other restaurants). I had asked for iced water four times to three different persons, but I didn’t get any throughout my meals. Am I expected to ask for sparkling or still instead? On my next visit however, I was only asked still or sparkling – never once was I offered iced water as an option. I had shared my views with Chef Valerio, who listened attentively to my observations. I recognize that Prego is only operational for a month now, so things can only get better.
The family suite should have at least one or two more entertainment options for kids. Reversi is hardly a game anyone plays anymore. I thought a PlayStation was supposed to be installed in each family suite? Even if it wasn’t, is it an option one could request for?
The baby-sitting service could be better publicized and managed. Whilst I understand this is outsourced, at least it should be made known that guests need to give advanced notice of how ever long a time before a nanny can be found. Also I wasn’t expecting to have to pay cash for the service once it’s rendered – I was expecting it to be charged to the room as well.
The pamphlets for the Sunday Brunch at Prego’s did not specify the time the brunch was available till. Because I had checked in on Sunday at 1.30pm, it would have been good if the front desk had mentioned the Brunch was still available till 3.30pm? From what I heard, it would have been a fun Brunch particularly for the kids.
November 26, 2013