Rated 5 out of 5 by yskk Good hotel
We could enjoy Westin. The staff was so kindness.
October 12, 2014
Rated 5 out of 5 by Alison67 A wonderful holiday
The hotel was everything that we hoped for. The facilities were excellent and the restaurants were very good. All of the staff were friendly and helpful. We had a wonderful time.
October 11, 2014
Rated 5 out of 5 by Alex2703 Improvement
Wifi facility should be free for all guests in the room.
October 7, 2014
Rated 4 out of 5 by lgfilly Wonderful stay
Excellent service from check in to check out. Beach is beautiful. Pool is nice. Very clean. Lobby Decor dated but clean and neat. At times service by the beach took an hour to get lunch. That also happened at nearby hotels. Breakfast buffet could use more options. Check if it is included in your room. Ours was not and it should be. Internet is not free. It should be. Good location for walking to bali collection shopping and dining. Lots of dining choices in surrounding hotels or bali collection if you want to get out of the hotel. We would stay here again if in Nusa Dua.
October 5, 2014
Rated 5 out of 5 by esymya Best place for families with children!
The best part of this hotel is the staff. So courteous, helpful and welcoming from the very moment we stepped out from the car. The whole good vibe stayed with us till we checked out.
We stayed at the Premium Wing.. A bit far from the main lobby, pool & beach, but there's a separate pool there and Prego (Italian Restaurant) so we didn't have to walk too far for breakfast. Rooms are great, clean and fresh. Spacious enough for an extra crib, without having to move furnitures around.
Heavenly Spa - Heavenly INDEED! Relaxation area is incredibly inspiring, peaceful and calming. For a full-time mom, that quiet hour was the exactly what I needed.
The private beach is excellent to let kids play and build sand castles. Clean and well-maintained. Even though there can be many guests on the beach, there's still room for personal space. Not extremely crowded. The vast area of resorts makes it very explorable.
My family enjoyed it thoroughly; especially our 15-month old son....(and he ate for free!)
8 restaurants gave us ample choices for our meals... Buffet breakfast was great, with many choices.
As a Muslim family, we're grateful that food were well labeled, and icons symbolising which ones had pork and not, but at the buffet spread, especially cold cut sections, most meats/cured fish are mixed, and that wasn't too appealing for us.
Other than that, Westin Bali is great place to spend your holidays!
September 30, 2014
Rated 4 out of 5 by elain Great for family stay
the staff was very nice and helpful, gave us detailed information about hotel facilities, money exchange and transportation etc. The swimming pool and private beach was my favourite as the pool is big and deep enough and close to the sea.
September 27, 2014
Rated 5 out of 5 by iant01 features
one of your greatest attractions is your happy, helpful and cheerful staff
September 23, 2014
Rated 5 out of 5 by elizabeth69 S . S. S.
Staff, service and security are absolute necessities for us to relax and enjoy all that is The Westin Nusa Dua. This the third year we have stayed at this Westin Resort and we were welcomed back as part of the family. We thoroughly enjoyed our 15 day stay and look forward to returning again. Every member of staff from our room attendant to the food and Beverage manager performed their role to the highest degree and so we could just lie back, relax and make the most of our time in Nusa Dua. Thank you Westin.
September 19, 2014
Rated 5 out of 5 by andyb47 Andy B
This was our 3rd stay at this hotel, the staff, service, rooms, cleanliness were all first class, the rooms are spacious with a large bathroom (also a terrific shower). The pools, gardens and beach area are kept in excellent condition. The choice at the buffet breakfast and evening meals at Prego and Ikan was also very good. Would recommend this hotel to anyone visiting Bali.
September 17, 2014
Rated 5 out of 5 by JS103 bali holiday
staying at the westin always a pleasure my 2 nd visit staff and overall general atmosphere surrounding the establishment
September 12, 2014
Rated 5 out of 5 by SamSue Great resort
this is a true resort, excellent beach facilities, 2 swimming pools"one salt water",
restaurants offer a variety of food, lovely bar by the sea. we stayed in a"' terrace room" and loved it. The staff is great, friendly...helpful...always greeting you with a smile. This was a home away from home.
September 10, 2014
Rated 5 out of 5 by VT28 Dazzling resort with pristine beach!
Westin Nusa Dua can accomodate my need for relaxing in Bali. Helpfull staff, good cuisine, and hotel cleanliness are meet my expectation.
I always stay at Westin and other SPG hotels whenever I travel inbound & outbound.
September 9, 2014
Rated 5 out of 5 by Isaac1121 good place to stay for several days
good breakfast, many activities provided by hotel, people can stay here serveral days and don't need to get out.
PS, can share swimming pool with the Laguna, which is famous for its swimming pools.
September 5, 2014
Rated 5 out of 5 by Hendri Good Resort Hotel
I like to stay this hotel, good features, have a nice beach, good restaurant, good services
September 5, 2014
Rated 5 out of 5 by ssby Great Staff and Service but food standard has deteriorated
Stayed here in October 2013 and decided to come back here again in our recent trip in August 2014 - a very relaxing place with all the facilities you can ask for and newly refurbished rooms. The staff here is amazing...they actually remember you though it has been almost a year since my last visit and meeting so many people daily. The new heavenly spa facility is fantastic...the experience when you walk into the treatment room takes you to another world so it is highly recommended to experience this when you stay here. The sauna and steam room are really good but the jacuzzi is a let down. Onto constructive feedback, I noticed this time the staff are not that interested in getting people involved in the daily activities. Maybe they need their star staff, Iwan, who was off duty on the days I was there, to be at work to get the guests involved but it was disappointing that no one set up for activities such as aquacise, volleyball, etc. When I was there last year, Iwan was on duty and he actually get the guests to join (mind you my observation was the guests were not lazy to participate but they were not aware of the activities). I hope other staff in the pool area can follow Iwan's example. Moving onto food (the most important element for a beach holiday)...the standard has really really deteriorated. I do not how to describe but it is really bad compared to last year. You may want to review this with your F&B team.
September 2, 2014
Rated 5 out of 5 by lovecrystal This hotel has great features
I Slept well,played well,ate well in Westin NusaDua
August 30, 2014
Rated 4 out of 5 by noname808 A tale of double standard
Generally it was a good experience but we faced a bit of double standard when we were there.
My colleague's bag was searched when we first arrived but i managed to get through without doing that.
At the reception, my colleague was offered a towel and drink and while there is clearly another glass of drink on the tray. I was offered nothing.
Besides these 2 minor incidents, the stay has been generally pleasant.
August 26, 2014
Rated 5 out of 5 by Paolo55 Perfect venue for a relaxing holiday
This was our second time in the hotel, and again we had a wonderful stay; the facilities are excellent, the staff is very friendly and professional, and help you feeling a welcome guest in any moment of your permanence; the food is very good, and there is a wide choice, with four different restaurants.
August 25, 2014
Rated 4 out of 5 by Choupchi Westin
Everything was perfect except:
- the restaurants where you can eat the lunch and the diner, very expensive and not good at all. For example, we ate in Ubud for a better price and the food was way much better.
Only the breakfast was great.
- You have to be warned that the sea is low during all the afternoon so you can only swim in the swimmingpool.
- The location of the hotel in Nusa Dua: this "city" is empty, except the "Bali Collection" village made for tourists.
August 24, 2014
Rated 5 out of 5 by Harc Excellent facility
It is a great family destination with great property managed by courteous, capable people. There was a positive vibe about the place that you experience as soon as you get down from the vehicle and check in.
A property that was recommended to me and I am sure will be recommended by me.
August 20, 2014
Rated 4 out of 5 by Dino16 Nice hotel with lousy F&B
The overall experience during our stay was good except for an attitude from a female staff driving a golf car who refused to take a picture with my family with her golf car and the garden background. Fortunately, the reception process at the front desk was superbly handled by Mrs. A.
We had brunch at Prego restaurant that I couldn't appreciate anything except the ice cream. All foods tasted far below the standards of a luxury 5 star should have been. I remember that I didn't even node to the chef who walked pass me by due to my disappointment. Staff performance were excellent tho, my 3.5 yo son was happy that one staff took him for a candy floss making. Bike rental charges and dream bed charges were reasonable, however drink prices were outrageous even for foreigners. It is better if the price can be more reasonable for F&B at the beach so we could have enjoyed the hotel at the fullest.
Thanks..keep up the good work.
August 19, 2014
Rated 5 out of 5 by kthik Excellent Convention Team
Super happy with the service offered by the Convention team for the event recently held by our company the really took care of us end to end even during wee hours, and special thanks to the outsource AV team (focus productions)
August 19, 2014
Rated 5 out of 5 by Verified Reviewer I found what I was looking for in this Hotel
my wife and I stayed 8 nights in Westin, we loved everything in the hotel, most of the features and activities are in this hotel, its honeymooners, families, youths and relaxing hotel.
what I didn't like in Westin that we left
August 19, 2014
Rated 4 out of 5 by Adie29 Nice Hotel especially for families
Overall experience was what we expected.
Friendly staff, good selection of food in the breakfast area, very busy most mornings but staff handled guests very efficiently.
My BIGGEST complaint is that SPG hotels still persist in charging for internet usage.
Please consider including internet in room charge. In any other café, or restaurant around the island WIFI was free. It is not the amount of money involved, it is the principle.
In future we will look for hotels offering free WIFI. (Its the little things that count)
August 17, 2014
Rated 4 out of 5 by Aulia24 Good location
Actually this is my late review bcause i stay on May and now August already, anyway i would like to write review from my stay in Westin that time. Overall it was a good stay, with good location in BTDC area, surrounding with one stop shopping and restaurant, having private beach, nice staff and new renovation room with their heavenly bed. But, i was totally disappointed when i know that there's no wifi complimentary in my room. I think wifi is a standard for every hotel now, just my thought.
August 16, 2014
Rated 2 out of 5 by Keddiegirl22 Would stay here again
The quality of care was very disappointing. Starting with :
Having to get up at 0730 on holidays to reserve a bed by the pool is nothing short of ridiculous.
Running out of lettuce for a salad at 3pm for pool side orders .
Not starting poolside orders until 11am so if you didn't want a big buffet breakfast nothing could be ordered until that time.
The refridgerator in the room didn't work
The kettle was broken
The shower water went from hot to cold every 5 seconds
And then when we went to speak to someone when we checked out we were mid conversation passed onto "someone else" unacceptable.
August 16, 2014
Rated 5 out of 5 by WilliamTell A great hotel for a conference
Spent three days at the Westing Resort Nusa Dua for a conference. Proximity to the sea was great for a morning walk before the work started. The gardens and pool areas were beautiful, but unfortunately I had no time to enjoy them this time. I would definitely consider this hotel if I had the occasion to come back on a vacation trip.
August 16, 2014
Rated 4 out of 5 by NH431 Great Family Resort
Great resort for families. The Kids Pass is totally worth it. The beach is great. So many choices of swimming pools, from 0.3 m to 1.2 m and more - great for our family of 2.5 year old and 7 year old. Prego is a great family restaurant and the food is excellent. Some minor improvements maybe: the bathroom can have a bit of smell sometime, the walls are a bit thin so you can hear the kids next door (but then again, we also have noisy kids), and there is no kids club area where both our 2.5 year old and 7 year old can play together, even with our supervision. But, overall a great family resort. We would definitely come back given the chance.
August 12, 2014
Rated 4 out of 5 by IndiaAhmed Smooth
The hotel provided us quality service during our stay and conferences. Though the front office executives need a little training on handling uncommon requests, but overall they were very cooperative.
August 11, 2014
Rated 5 out of 5 by Etanid Exellent family hotel
Great place for kid to stay with many activities in the kids club. Hotel room is clean and well maintained.
August 6, 2014