Rated 5 out of 5 by Desiree1977 Wonderful Experience
My family and I stayed at the Westin in Nusa Dua last week. It was absolutely wonderful. The rooms were spacious and comfortable with plenty of storage and an immaculate bathroom. The pool/beach area were beautiful and very well maintained. I used the spa twice where I had a Balinese Massage (by April) which was very relaxing.
The staff were all amazing too from the moment we were picked up from the airport.
I highly recommend this hotel and I can't wait to stay there again.
August 13, 2012
Rated 1 out of 5 by ErinB Meant for children. Not adults.
The resort itself is beautiful with very well kept grounds and really nice updated rooms. However, the only time I would EVER return is if I were traveling with children.
This is not a resort for adult travelers without kids. From sunrise to sunset, there is a constant flow of children screaming all around. Don't expect quiet time near the pool, beach or anywhere else. Even during a trip to the spa, there was construction going on and hammering echoed in the treatment room.
June 30, 2012
Rated 5 out of 5 by Bernarda The staff makes a difference
The hotel style is no completely my taste and even though it has been renovated over time, you still see the old features. However, the nice little things make a true difference here. Staff is truly forthcoming and goes out of its way to help (not always successful but sometimes it is the gesture that counts). I received an upgrade and a late check out in busy season, which made my late flight bearable. Also, the afternoon tea is really a special treat. Go to the Westin if you just want to relax and desire an all-inclusive treatment.
April 27, 2014
Rated 5 out of 5 by JP35 Beautiful Property
The hotel is beautiful and the service is oustanding anywhere in the property, food and services are amazing, definetly we recommend Westin Nusa Dua.
May 12, 2014
Rated 5 out of 5 by ddqueensland Best Ever
If your contemplating staying at the Westin Nusa Dua, do not hesitate. From the rooms to the resort facilities and the welcoming hospitable staff on hand to assist your every need. Food and Beverage are what you would expect to pay in a resort of this quality. we always felt comfortable and safe at the resort the meals were outstanding in quiality and size. Had an awesome time and if I was back in Bali this is where I would stay again. THANK YOU Westin
March 26, 2012
Rated 3 out of 5 by Jimboo Good Enough But Improvement Opportunity Prevailed
I am delight with my current stay in Westin Nusa Dua which has improved their service. Overall service is good enough but I believe there is room for improvement.
I am displease with the Housekeeping cause they do not refill all the ammenities on the room which is in hotel industry is a compulsory. One night when I need a cotton buds, I could not find it on hotel ammenities which is a normal standard ammenities. This is an improvement opportunity.
I did not like being blown directly by Air Condition on my head or my face, which the current desain of AC in Westin Nusa Dua will cause the wind directly blow to your face or head. I believe Westin could improve it further by reallocating or redesign the room.
I also found the AC Control did not work so though you want to increase the temperature on your room, you will not be able to do it as the AC will be set back to 22C.
October 18, 2012
Rated 5 out of 5 by PutuPhilippe67 Great place !
Great place to stay for fabulous holidays.
Westin staff was available and very nice with us.
May 11, 2014
Rated 5 out of 5 by Acutenurse First trip to Bali and and first time we have stayed at the Westin.
Wonderful from the moment you step out of yor car.
The staff are able to handle any question/ problem that you have with utmost care.The room was like home,so comfortable. The restaurants, how can breakfast be improved when its already heavenly? Dinner by the beach is wonderful watching the sunset. The two pools are good to get lost in. Good area to totally relax away from the mad crowd of kuta and seminyak
May 8, 2012
Rated 5 out of 5 by sinisteral Nothing short of brilliant
I was lucky enough to get upgraded to a One bedroom suite which is an amazing suite with a living area with bedroom and shower.
What is more amazing is the staff's attentiveness. Imagine I'd go for breakfast and return in 45minutes only to find my room has been cleaned up and all amenities replaced.
I'd go out for an hour to come back and realize they topped up my water.
After having afternoon tea for a day, the next day they remembered my room number and encouraged me to try a different tea.
I was spoilt silly by the crew and their attention to details.
Well done Westin!
April 14, 2014
Rated 5 out of 5 by krum The Westin provides you with the best facilities and hospitality you could wish for.
We have just returned from thoroughly enjoying 12 wonderful nights at the Westin .This was not the first time we have stayed there. We were treated so well, we did not want to leave. The staff from the time you enter the air conditioned foyer(yes, only hotel in Bali with AC in foyer) to the time of your departure are ALL courteous, smiling and cannot do enough to make your stay a very memorable one.
February 20, 2013
Rated 5 out of 5 by MD1975 All in one hotel
Booked for family suites and got upgraded for free. The facilities, the food, the environment were awesome, but the best of all were the staffs, never met these friendly and nice team anywhere. Two thumbs up!.
Too bad we can't use all the facilities provided, but one thing for sure we will stay at this perfect resort again.
December 21, 2013
Rated 5 out of 5 by April13 Fantastic Holiday
The Westin at Nusa Dua exceeded our expectations and we had a lovely, relaxing family holiday. Nothing was ever a problem and the staff were very friendly and attentive.
We look forward to our next stay and would highly recommend to anyone that this resort has everything including a super organised kids club. Thank you again to Ayu and Astini for our birthday cakes and flowers.
January 30, 2013
Rated 3 out of 5 by DoItRight1213 Room facility and beach
I was staying in new wing of Westin Nusa Dua. Shower not equipped with rubber mate and very slippery. This can expose Westin to huge personal liabilities if customer slipped. Rubber mate should always be provided / warn of the slippery floor.
I was almost being chased out again on the beach side. My family from 3 rooms was using a gazebo on the beach. There was no sign that we need to make prior booking / payment. When we ordered food, we were also not notified tht we required to pre-booked gazebo. After the food came and we ate half way, we were asked by the staff if we hv reserved the gazebo. There was still empty gazebo on the beach and no one waiting for gazebo. Westin ND should think if they prefer to earn Rp 100k / day from gazebo or make profit from food ? If Westin ND prefer to earn Rp 100k / day from gazebo, at least show the sign on the beach or on the gazebo. This was the 2nd time that we have been treated this way. Can Westin ND educate the individual / dept that made this rule ?
January 1, 2014
Rated 5 out of 5 by Chris45 This hotel is all about the guests.
Reviewing any hotel is subjective as we all well know, (one mans meat is another mans poison). What we found with the Westin was that apart from the generally great attention to detail, when there was any concern from the guest a satisfactory solution was found and implemented. All the staff from Management down to the gardeners are so friendly and helpful.
January 5, 2012
Rated 1 out of 5 by BeijingBill Web Site of this hotel is missleading to say the least!
If you are looking for a relaxing holiday and have no children then this is not a hotel for you. If however you do have children then make sure they are potty trained and not in nappies or they cannot play in the children’s area. The web site of this hotel is very misleading on this subject. To be candid the web site on this hotel is misleading on numerous areas.
August 22, 2012
Rated 5 out of 5 by joecool Nice luxury resort with friendly helpful staff
Westin Nusa Dua certainly met expectations. The resort has wonderful pools, beach area and great breakfast. There's a lot of activities for children and a really nice heavenly spa.
Staff at the resort especially concierge staff are really friendly and helpful.
I have stayed in quite a few hotels in Bali since I come here annual and the service and facilities in Westin is very good even better than the more expensive sister hotel W Hotel in Seminyak.
Only one small gripe - beach day beds cannot be used unless a fee is paid. This is a shame - the daybeds are not utilised at all and virtually empty. These should be standard and available to guests especially guests who have paid for a premium room.
April 7, 2014
Rated 4 out of 5 by RicknDonna Resort that feels like home
Having been to Bali many times and stayed at numerous resorts and been to all the tourist places and sights I always come back to the Westin. I feel safe and never have to worry about that all important security personal and property. I will be bring my grandchildren to this wonderful part of the world for all important social development and growth.
May 4, 2014
Rated 5 out of 5 by ChenLifeTimePlatinium Great Service
As a Lifetime Platinum member, I can say that the service at this property is excellent. Our hostess Tika did a wonderful job to ensure that our room met our needs and continued to follow up throughout our stay.
The property has great beach access and the breakfast buffet is one of the best I have had the pleasure to partake in.
September 17, 2012
Rated 5 out of 5 by Kidshol Family friendly
Our two bedroom suite made this the best holiday experience we have ever had. We felt well rested and had plenty of room for all the family to enjoy some space and for the kids to play. The facilities in the hotel were second to none and both adults and kids were made to feel welcome. Thank you to all the staff. We will be back.
March 4, 2013
Rated 4 out of 5 by GABSZ AREAS FOR IMPROVEMENTS
BREAKFAST WAS NOT COMPLIMENTARY FOR PLATINUM MEMBERS AND NO LOUNGE FACILITIES. OFFERS BY SPG HOTELS SEEMS TO BE FRAGMENTED AND INCONSISTENT.
THE SHUTTLE BUS FROM HOTEL TO BALI COLLECTION WAS VERY OLD, NO SEAT BELTS , NO AIR CONDITIOINING AND PASSENGERS HAD TO CLIMB OUT THE BUS. IT WAS ALSO ALWAYS LATE
STAFF WAS USED TO TIPPING
December 31, 2011
Rated 5 out of 5 by raymac Westin Nusa Dua
We stayed 5 nights at the Westin Nusa Dua and had a wonderful time. The staff were very nice and always had a smile.
Rooms were very comfortable and the meals at the hotel were sensational. Breakfast was awesome.
We had a wonderful time and would fully recommend staying here.
Look forward to coming back again soon
August 12, 2012
Rated 5 out of 5 by MelSi Fantastic resort hotel with great kids facilities
Nice contempory rooms, fantastic breakfast and the pool areas and excellent. All staff are friendly. When ever I walked past a member of staff every single one acknowledged me with a smile and said hello and how are you? A very nice welcoming touch. The only let down for us was the food (apart from breakfast)
November 29, 2011
Rated 5 out of 5 by zarat2001 Fantastic holiday thanks to Westin
Thank you so much for a wonderful time. Your staff were fantastic and made us feel so welcome from the moment we arrived.Nothing was too much trouble for them. The buffet breakfast was a highlight. Your head chef, Ewald, is a star. We will remember our 10 days at the Westin forever and hope to return again.
July 3, 2012
Rated 5 out of 5 by Nicman47 Very nice hotel, but isolated and expensive
A very nice, upscale hotel. We enjoyed our stay there very much. I understand the hotel is always looking to improve, so here are some suggestions:
1. The food and alcohol are way overpriced. You would sell much more by lowering your prices. Charging $14 for a mixed drink (that was not even that good) at the pool bar is outrageous. Not to mention the 21% tax and gratuity that is automatically added to everything.
2. The morning breakfast at the restaurant should offer al la carte, not just an expensive buffet. Give people options and choices, customers like that.
3. The hotel should keep local touts and people trying to sell you crap off their beach. Nothing worse than paying a lot of money to lay on the beach and have people constantly bugging you about buying stuff.
4. There should be brochures in the lobby promoting local tour companies and drivers. I felt that the hotel wants to keep you isolated and ignorant to the good deals, offers and prices outside the gated community.
October 8, 2012
Rated 5 out of 5 by Sharm73 Beyond expectations
The Westin would have to be the best resort I have ever stayed in. The staff are wonderful, nothing is to much trouble. Attention to detail is second to none, I can't wait to come back. There is no need to leave the resort, everything you require is at your fingertips. It is truly an amazing place.
June 4, 2012
Rated 5 out of 5 by dewkens Bali Bliss
beautiful hotel, beautiful friendly people thank you for a wonderful holiday! THE BEST BUFFET BREAKFAST ever and I've had a few!! My daughter's highlight was the arrival - the dancing Balinese girls, wet towel and flowers!! She's 5! Everyone was just so friendly ALL THE TIME!!
April 10, 2013
Rated 2 out of 5 by Chwee71 Westin Bali Nusa Dua
Disappointed with the service and room despite the high expectations.
Found a lizard scurrying around the room. Aircon broke down at 10pm. Took an hour for the service repair before finally changing rooms at 11pm. Very inconvenient as my 2 children were already asleep.
June 10, 2013
Rated 5 out of 5 by Hillies Lovely Hotel
Great staff and fabulous facilities. We had a lovely relaxing family holiday!
May 7, 2014
Rated 5 out of 5 by glennalx Beyond Excellent
Westin is more than just accomodation. The staff is amazingly helpful from the moment we walk in to the lobby until the day we checked out. The guys at Service Express are also superb. I highly recommend Westin and looking forward to stay here in the near future.
August 29, 2012
Rated 5 out of 5 by Roger1600 Best Hotel in Bali
The very best Bali could possibly offer. We have been staying here for many years and it just gets better. The staff are wonderful. It feels like coming home. We wouldnt dream of staying anywhere else.
May 5, 2014