Rated 1 out of 5 by hohohoNYC Outstanding Experince
My wife and I staying in Westin Bali to celebrate my birthday and our wedding anniversary. We arrived last night, It was an all-round outstanding experience. We enjoyed special attention from the staff, who went all out to deliver the birthday cake to me, ensure that we had memorable and special time. Over all, the facilities were outstanding, the room was well furnished, and we felt totally relaxed and pampered so far, we are sure we will enjoy next couple days at Westin as well.
September 25, 2013
Rated 5 out of 5 by raohel Amazing
Had an Amazing stay in Westin Nusa Dua, we wished we had stayed there longer, great staff, beautiful service and food was wonderful. also very Kid friendly.
June 14, 2014
Rated 4 out of 5 by Omer Bliss
My wife and I stayed here after spending a couple of days in Ubud. This was one of the best hotels we have stayed at. The rooms are very nice, on the smaller side for a hotel in this class but very clean and comfortable. The butler service is great. We tried the massage at the spa and dinner at one of the restaurants, both were fabulous!
If I were to be extremely picky then I would say that some of the areas surrounding the pools were a bit run down, which was a strange to see.
December 7, 2011
Rated 4 out of 5 by Jimboo Good Service However Governance need to be Improved
I have a wonderful stay in Westin Nusa Dua during the whole period of my stay. It will be another great experience should free wifi was provided in all hotel properties.
Nevertheless, I believe hotels in SPG groups has to work out on governance related to billing as I face another overcharge on Westin Nusa Dua which similar situation with over charge on my breakfast in Westin Palace Milan. Two occurence of miss-charging at almost the same time is not acceptable and weird.
July 17, 2012
Rated 5 out of 5 by Henrik04 Great Family Vacation
We staid for a 3 weeks 3 generations summer vacation, me, my wife, our 2 boys, and their grandfather. Although all three generations had different interests, and a different day schedule, we all found full regeneration, and never were bored. Actually, all 5 of us felt that this was the best vacation ever. A stunning sunrise at the Hotel's beach, great breakfast, superb and clean beach, excellent food, at moderate prices. Great Staff, very personal attention to our needs.
August 26, 2013
Rated 5 out of 5 by alicengoc The customer service in the hotel is excellent
We were welcomed warmly upon reaching the hotel. The staff gave us excellent service, escorting us to our door and carried our luggage in. We were very impressed with the service provided.
June 9, 2014
Rated 5 out of 5 by yohankorea81 Westin Bali is the place to stay
I have stayed at Westin Bali for 4 nights during my recent holiday. With recent holiday stay at other Starwood group hotels, I have had high expectation for the hotel. I have had a fantastic time at Westin and the service from the staff was more than meeting my expectations. I will definitely come back to Westin for my next holiday in Bali.
May 18, 2014
Rated 4 out of 5 by KingHenry2 Very friendly staff
The staff at the Reception have been able to respond to needs and quick to recognize my SPG membership level. Breakfast area is probably suitable for resort type (open area) but under the hot and humid weather at the time of my stay, having breakfast outdoor (without air conditioning) is rather uncomfortable (not a complaint though).
May 20, 2014
Rated 4 out of 5 by Buffalo3 Splendid
The Deluxe room is a little small, however this doesn't impact on you too much when you are mostly enjoying outings/beach/pool. The breakfast array of food is first class & by lunch time a small nibble with a cup of coffee is all that is required. My kids were well catered for with the kids club and the front reception staff will even charge your taxi fares to your room. Tika the guest experience agent was extremely helpful & ensured our needs had been catered for.
October 24, 2012
Rated 4 out of 5 by sudarshan22 Bali visit
Very satisfy with location, service and Amenities.
June 15, 2014
Rated 5 out of 5 by LIBERATION WESTIN RESORT,NUSA DUA UNBELIEVABLY COSY
For four nights (May 13-16,2014)Westin Resort Nusa Dua exceeded my wildest expectations in the hospitality industry.
Having traveled from Africa through Europe and finally to Indonesia for 3conservative days,my greatest need was for a good shower,good food,and an ambience for a good sleep:and Westin Resort made it happened!
May 20, 2014
Rated 5 out of 5 by jimbolaysia19 Good stay and great security
It was a great stay at Westin Nusa Dua, Bali for my wife and 12 year old son.
Everything was perfect and the breakfast has lots of variety with great food and juices of numerous varieties.
Room needs improvement as there were still sands left behind on the floor.
My wife did not have a good sleep as she had bad dreams during her stay. We believe this was due to her low energy and chi and she just started a new job and career, hence the "not so good feeling and unseen beings" may have been able to influence her in some way or another.
Other than my wife's episode of bad dreams and not enough of quality sleep in the heavenly bed, our trip was wonderful and Bali is a beautiful island with beautiful smiling people and I will return definitely to Bali and Westin, but maybe not at the same room (if you get what I mean? ha ha ha...).
November 20, 2013
Rated 5 out of 5 by Grazi Don't think twice, just book it!
This Hotel is great! The room was comfortable and beautiful!The area is amazing, the beach is perfect! The staff? More friendly impossibel! We just loved it! We will be back when it is possible! Thank you for the amazing experience.
*The only tip that we have: Westin should have more friendly beach appetizers (like small portions of seafood and finger foods). We went to the Chess restaurant and loved the appetizers there and wish they were at Westin's . :)
October 31, 2012
Rated 5 out of 5 by YIBK Memorable Homw Welcoming!
I'm an SPG Lifetime Platinum whom in the past had made Sheraton Nusa Indah/Westin Bali as my home in Bali but had not stayed there for a long time.
Recently, due to an International Conf which I convened, I returned there several times and had received an unbelievable welcoming gestures from practically e'body in the hotel.
My family+ I had made a resolution to make Westin Bali as our home in Bali again!
Keep up the spirit + good work!
March 8, 2014
Rated 5 out of 5 by manish2311 Best hotels in Bali for family (with yound kids)
Dont think even twice before chosing this hotel if you have a family with young kids...This hotel is desgined specifically for kids...I have never seen my daughter so happy in life the way she was when experiencing the kids facilities at Westin
May 29, 2014
Rated 3 out of 5 by stevejkt38 room needs improvement not up to SPG standard
The initial room that was assigned to me was very noisy. you can hear people's foot steps walking and talking outside in the hall. This is supposed to be a 4 or 5 star hotel in Nusa Dua - Bali and yet the wall / door has very poor sound proofing. The staff were friendly. The food at the Japanese restaurant is below average. I was awaken at 5:30 am by the sudden ring tone from the phone and it did the same again about 20 minutes later.
February 26, 2014
Rated 4 out of 5 by PeterPao Attentive and helpful hotel staff
Good points: helpful and attentive staff. Special mention and thanks to Lindsey (who helped me with Wifi) and your Duty Manager (who came personally to see me re: an enquiry I made). The Kids Club was great.
Not so good points: My booking was for 2 adults and 2 children but we were given 1 King bed - we would have preferred to have 2 large twin beds. Breakfast was good but it was the same (i.e. not much variety) for all 4 days that we were there.
November 30, 2012
Rated 5 out of 5 by Di54 Special people
We are coming to the end of our stay in nusa dua sadly. The staff at the hotel have been so friendly and welcoming it has made our stay special. Our first visit to Bali and we are coming back next year to stay once again at the westin. The hotel facilities are exceptional, even on the very busy days there was always a smile and welcome to you. Special praise to the Kites bar staff and Rosa who kept us informed on what events where taking place.
November 27, 2013
Rated 3 out of 5 by Human Very Poor Customer Service
1- Booked on-line at Westin web-site a Room with Garden view and in New Renovated building , were assigned a room on 5 th floor with an EXTRA 3 rd Bed. We were on our Honey moon, so not sure , how Westin team placed a 3 rd Bed for a child !!
2- Duty manager had a conversation & resolved the problem , after 1 hour , we came to Westin Nusa Dua for 16 hours only, so it was not a productive use of our time !! or waste of time would be appropraite .
April 30, 2013
Rated 4 out of 5 by RicknDonna Resort that feels like home
Having been to Bali many times and stayed at numerous resorts and been to all the tourist places and sights I always come back to the Westin. I feel safe and never have to worry about that all important security personal and property. I will be bring my grandchildren to this wonderful part of the world for all important social development and growth.
May 4, 2014
Rated 5 out of 5 by GHADA OVERWHELMING EXPERIENCE
wonderful romantic inspiring convenient
June 10, 2014
Rated 5 out of 5 by volgogradman Wonderful Experience
I was at this hotel for a recent conference. The rooms are spectacular, the food is great, and best of all is the wonderful personality of the staff. I have never been treated with such kindness at a hotel. Always a smile and an offer to do something for you. And when you give them a compliment or a tip, the gratitude is just poured out. Even though I was there for a conference, the relaxing peaceful atmosphere made it quite enjoyable.
September 10, 2013
Rated 5 out of 5 by Kenta55 All people concerned, thank you.
This Bali visit is the second since January, 2010. The stay hotel at that days was the same The Westin Resort Nusa Dua, too.
I came over after I told the impression at that days to a friend to check it.
Not to mention the splendor of the location, I thank for a smile of the staff of the hotel and kind hospitality.
If I have a chance, I want to use The Westin Resort Nusa Dua hotel again.
I thank all of relations once again.
November 25, 2013
Rated 5 out of 5 by Narpat33 A Perfect Resort...
One of the best hotels we have stayed in for awhile. The staff was simply outstanding. The most welcoming people i've ever come across. Each and everyone stood with a smile and worked happy. This shows how well the hotel in run. Kudos to the the entire team and once again THANK YOU for making this holiday the most amazing every. Will be back soon. :)
April 28, 2014
Rated 5 out of 5 by ariensforever One of the Most lively property on the stretch.
I along with my husband had arrived in the month of April for a much awaited break.
Staying here for 4 nights was the best thing ever.The property was so awesome,lively with the friendly staff around helping you if you need them.
The Heavenly Spa by Westin was also the best spa ever in my life.
It was a complete relaxation at Nusa Dua and all thanks to the property.
April 20, 2014
Rated 4 out of 5 by Matt37 Help only a question away
We chose to stay at the westin, as our first family holiday overseas with 2 young children aged 1 & 3yrs because we knew that it's worth paying alittle more for comfort & peace of mind.
The staff at your hotel were exceptional, especially as our 1 yr old was extremely sick with a virius on arrival.
Within minutes of approaching your staff we had a doctor at our room and antibiotics for our son.
Your staff certainly made our holiday!
March 5, 2013
Rated 5 out of 5 by feizhu Excellent service!
Sincere and prompt service. Beautiful resort. Only thing that could be improved was the hygiene during breakfast at Capsicum. Lots of flies hovering over the utensils and food stations. Great stay overall!
May 25, 2014
Rated 5 out of 5 by Jilly Friendly resort
Nothing is too much trouble for the wonderful staff at this hotel.The guest experience manager,reception staff,bar and restaurant waiters,pool attendants,maintenance people and gardeners are all super friendly and helpful.We enjoyed chatting to you all!
The location of the hotel is great with ample pools and gardens, the beautiful beach and The Bali Collection Shopping Centre just a short walk. Thank you for a enjoyable stay.
March 26, 2013
Rated 4 out of 5 by Meg7 Too many smokers
We stayed in a ground floor deluxe pool room that was extra, perfect spot just to come out of the room and go to the pool. However the room above us were smokers and the smoke would hit us as soon as we left the room, also there were smokers all around the pool and in the restaurants. Absolutely disgusting, no fresh air at all most times. Food is more expensive than Australia. Bali is still a beautiful place to visit though!
August 20, 2012
Rated 5 out of 5 by Larbo Bean Bags
Stayed for a multi-day conference. Room was nice. Fitness center was very nice with new machines, clean and great view.
Lots of choices to eat, but the beach-side Ikan, was super. Right on the beach with good food at reasonable prices. I had 4 or 5 business meetings there in the relaxed atmosphere. At night they move massive bean bag chairs to the sand for evening Bintangs with a terrific DJ spinning groovy tunes. Very cool.
October 21, 2012