Rated 3 out of 5 by Pilou Average
First of all when I called the SPG to book the Westin in Bali but the person I had on phone told me the hotel was fully booked and I was surprised because I was calling 3 months before arrival and for low season dates,! Well I was quite sad about it because the only reason I wanted this hotel was for the nice kids club and awarded spa! Because the spg employee on the phone seemed quite unpolite and very bored ( which is rare) I decided the same day to call again and then a lady picked up the phone and told me there are plenty of rooms available at Westin in Bali. I was suprise to hear that and furious on the previous employee who lied to me! Anyway I booked this hotel as I said for the kids club and spa but finally what a dissapointment! Kids club closed for renovation and they did not mention it on the site and also spa facilities closed for some renovation!, so dissapointing. Then in general the reception people were like a question mark to most requests and the fish restaurant service was awfull they brought some rotten vegetables but did not excused themselves and we paid the full price. The italian restaurant was ok though. All in all dissapointed about the whole approach in this Spg hotel .
May 19, 2016
Rated 5 out of 5 by VandyandAndy Westin Nusa Dua Amazing staff and Hotel
We stayed at the Westin again. We stay here at least twice a year. We have very stressful jobs and we come to the Westin to get total relaxation, this sends us home feeling refreshed and ready to get back into our responsible jobs. Satryani is the guest manager and what a brilliant job she does. Every time we come here she treats us like we have just arrived home with a wonderful welcome. Thank you Satryani and your team for always going the extra mile to make sure all your guests are happy and well cared for.
Wonderful hotel with wonderful staff. Its a match you don't get in many hotels. Thank you. We are booking to return asap.
May 4, 2016
Rated 5 out of 5 by ksherif Excellent family resort
From the check-in through check-out, we were well taken care of and welcomes by the staff, especially Mira at the experience desk who helped explain the amenities and our entitlements in patience and detail. Our stay would have been perfect if the AC in our bedroom was properly fixed and the older Kids' club and Spa were not being renovated at the time :( However, the duty manager Mr. Wayan made it up for us and we look forward to returning sometime in the future.
April 7, 2016
Rated 1 out of 5 by Richjotim668 very friendly staff at corner stone coffee shop in Lagona Luxery collection
Mr.Redita at Corner Stone Cafe was very helpful to fulfill our need. Smile was always on his face. Perfect staff to manage his job.
February 29, 2016
Rated 5 out of 5 by Shanti16 5th visit to Westin Nusa Dua
We just got back from Bali. Our last week we stayed in Westin Nusa Dua. This is our 5th time we have stayed in Westin Nusa Dua for the past 5 years. My children think of Westin as their second home in Asia. We had only outstanding remarks to make during our stay in the past but from bad luck we had our first issue this past trip. Fortunately when the manager Mr. Leung intervened he immediately rectified all our issues. We were more than satisfied in how our issues was taken care of. we were more than pleasantly reassured all our needs were being met to secure our most comfort. When the managing director Mr. Kapur Became aware of our issues he immediately took responsibility and made sure our stay in the hotel was superb!
There are hundreds of hotels in Nusa Dua but we would not stay anywhere else but Westin. The grounds are always well manicured. The staff are exceptionally friendly and always helpful with beautiful smiles. Even though our last stay had an imperfection
I was highly impressed the managers took charge of our issues and made sure our problem was rectified and every moment of our stay felt like home. This only proves Westin is the best of the best of hotels. This world is not perfect. Realistically we must always expect imperfections but I honestly can write Westin Nusa Dua is the closest to Heavenly Perfection! My family and I are planning our next stay in Westin Nusa Dua for our 6th trip to Bali next year. In addition I would like to thank Rosa because she always made our children feel like part of the Westin family . Thank you again to Mr. Leung and Mr. Kupur. It is most obvious you both take great pride in your hotel to assure your guest are well taken care of. Bravo! And Thank you!
February 8, 2016
Rated 5 out of 5 by 4TravelLovers Best hotel experience we've ever had
Most things were top notch, so I'll only list the good surprises. The most surprising aspect of this hotel was how amazing the Westin Kids Club was. My children often told me they would rather go participate in the activities than swim in the pool or ocean. The Kids Meal Plan also resulted in us eating the most meals in a hotel on any vacation we've ever taken because it was both cost effective and convenient. Also impressive was the yoga instructor. My wife is also a yoga instructor, and was very happy with the experience level and yoga classes offered at the hotel. The final surprise was the Balinese dance show with a dinner buffet.
January 20, 2016
Rated 5 out of 5 by Chadchina Service exceeds expectations
My wife and I travel to Bali frequently and have previously stayed at numerous hotels, in Nusa Dua, Seminyak and Ubud locations. We simply prefer the Westin Nusa Dua to other options as the service is always good, SPG recognition always occurs, the value/cost of the hotel is extremely fair, the size of the hotel is manageable and property facilities are nice. Nusa Dua is a relaxing area with diverse shopping/restaurants and a very nice golf course nearby. Personal service and attention extended by Ms. Satryani (SPG Manger) and Ms. Aspiah (Seasonal Tastes) during our stays exceeds any expectations.
January 13, 2016
Rated 5 out of 5 by Hlina Excellent stay at Westin
This hotel has many activities for children from morning till afternoon, has its own private beach and bed is very comfortable :)
January 9, 2016