Rated 5 out of 5 by Jonp The ONLY place to stay in Xiamen
The location is great, nearby stores and restaurants, and the square in front is busy every night - good people watching. The view from the Executive Club is amazing, day or night.
Always a relaxing and comfortable stay.
September 22, 2014
Rated 3 out of 5 by micleee The service is not as expected.
Someone sent me email one week in advance to confirm my room, but when I arrived, they said there is no room available for me. I had to wait for a long time to get the room available. And my deposit transaction was processed by real charging transaction, so I was charged all the money for the deposit. Even now, I still didn't get the payback of the extra charged amount.
August 27, 2014
Rated 4 out of 5 by Teocw Good Hotel
In terms of rooms, feel, event facilities and services - Very good.
F&B have to improve more to hit 5 stars
August 25, 2014
Rated 2 out of 5 by Victor23 Hotel has room to improve
The hotel air condition is not cold. The room we stay 3015 is next to the towels storage and it is very noisy in the morning with staff open and close those doors. To get a taxi required a 15 minute average wait time. Food in the restaurant 1st floor do not got refilled once it is out. The hotel lobby temperature is too hot (not cold enough)
August 21, 2014
Rated 5 out of 5 by Jessica Exceptional hospitality at the Westin
My husband and I stayed at the Westin Xiamen for a week for business and experienced exceptional hospitality. We were delighted by both the hotel and the staff, especially the Guest Experience Manager, who went over and above to ensure our stay was five star. He made us feel at home in our first visit to Xiamen where we unfamiliar with our surroundings and spoke little Chinese, and made a special effort to seek us out every day to ensure we were enjoying our stay. He also organized a memorable private dining experience for the evening of our wedding anniversary, complete with red linen and chocolates waiting in our room upon our return. We will be booking the Westin without hesitation for our next trip to Xiamen.
March 24, 2013
Rated 4 out of 5 by Honeymoon123 Keep you feet dry
Not my first time a this hotel, but my 2nd time. All staff were very welcome and with a smile. Today I got upgraded to 37/F with a nice suite. I was going to work on my email with my socks on, at my working desk, within 1/2 second, I have noticed that my feet was wet and found out the carpet was wet. I called customer service immediately but had to call again 2nd time after 10 mins without showing up. It has been diagnosed piping with leakage. I called customer service but no one answered my phone. I carried my luggaged to 40/F to get a new room. Up until this moment, no one has offered laundry service for my sock, my sock is wet, but also with stain. 40/F staff only said sorry, but they need to provide more training on risk management. Pipe leaking is not a joke and I hope this hotel check more carefully.
August 25, 2012
Rated 4 out of 5 by JackCh Great & New Hotel
Food is always the same for breakfast , Lunch & Dinner
July 31, 2014
Rated 5 out of 5 by johnnyhzy2014 Great Executive Lounge
I went to check out and found a long queue was waiting in the front desk. I did not want to stand in the queue and went upstairs to 40 floor for sight seeing first cause I heard that the view there was execellent, the lady Ms.Lv in executive club warmly greeted me and initiatively introduced the beautiful spots through telescope for me, when she knew that I was waiting for checking out, invited me to check out there directly, eventhough I am not executive floor guest.Impressed by her smile,Nice staff,Great lounge.
July 16, 2014