Rated 4 out of 5 by SamW112 downgrading maintenance
if i recall correctly i stayed exactly the same room as last summer, the valve of the shower and nightlight of the toilet was broken, hard for me to agree that it hasnt been fixed for such a long period... this is really disappointing
April 29, 2015
Rated 5 out of 5 by jerry1974 Great hotel
Best hotel in Xiamen. Rooms are beautiful. Excellent facilities.
April 18, 2015
Rated 3 out of 5 by nexthouse Extremes on both sides
The staff is excellent. They are very courteous and attentive. The breakfast is delicious, and it's definitely better than most of the SPG hotels that I've stayed at. The space was allocated in a way that made the suite feel smaller, but at least the shape was unique. I didn't have any trouble getting a taxi like some of the other reviewers mentioned. Overall, those were great, but there are two serious issues that could keep me from staying at this hotel next time.
Rampant smoking - smoking on non-smoking floors, smoking in the men's locker room, smoke smelling non-smoking room on a non-smoking floor... I guess the hotel isn't completely at fault for this, but I'm sure they can think of some creative ways to fix this and actually enforce them. Instead, the staff takes a passive attitude and blames it on inconsiderate guests which I suppose there are plenty of. In any case it's hard to feel like you're in a nice hotel when you have to smell smoke every day.
Toxic pool - the chlorine was so strong that just walking into the room made my eyes hurt. I've been to a good number of swimming pools, and I've never experienced anything like this. To be fair, it was only 5 hours after the staff said it was ok to swim after being treated so I decided to leave and return the next day. 24 hours later, it was still the same.
February 28, 2015
Rated 5 out of 5 by Jj6969 Great Hotel
The overall experience here is superb. I uses the Qbar a lot as every night, I will go there to have a night cap and sometimes dinner. The new manager Alex Yu is awesome. She really take good care of the guest, and makes personal connections to ensure the guest are taken care of. Thank you for going to extra mile in customer service.
January 29, 2015
Rated 5 out of 5 by Boeing787Dreamliner Outstanding Customer Services!
I was blown away with the beautiful room. On top of that, the daily breakfast buffet is fantastic! The entire staff greet and treat their guests very well.
Having a high floor room, level 28, provides beautiful views of the city.
The gym and pool are adequate for normal usage.
Location is convenient to the airport and very convenient for surrounding restaurants and shopping.
December 23, 2014
Rated 5 out of 5 by ClintSun Nice to stay again and meet old friends
Such a nice experience to stay again in this fantastic hotel. So nice to meet old friends again after almost a month. It's warm feeling to meet June & Sunny again when I stepped into the lobby in a cold & rainy day. Their smiles cheer up the whole trip. Definitely I will come back again.
December 10, 2014
Rated 5 out of 5 by alirezanw EXCELLENT CUSTOMER SERVICE
I was very impressed by the high level of customer service at Westin Xiamen. If I ever return to Xiamen, I will definitely stay in Westin. Thank you guys, and keep up the good work.
December 8, 2014
Rated 5 out of 5 by Nichols Great Staff and managers
Joao Jeremias - outstanding
November 22, 2014