Rated 5 out of 5 by Antoine360 I love Westin!!
The top and great service I impressed
May 19, 2014
Rated 5 out of 5 by Jerry0013 Immaculate Personal Service
I had stayed in many hotels of various brands and in many countries and this particular hotel property has impressed me profoundly with the immaculate service reflected by most, if not all , of the staff.
Good work!! Keep it up !!
May 5, 2014
Rated 5 out of 5 by Nofoolin Great for business travel
For a quality, convenient and safe business hotel, the Xiamen Westin will serve you well. Staff are well trained and attentive. Exercise facilities are excellent and the local food is outstanding. Enjoy.
May 3, 2014
Rated 5 out of 5 by GNLH Impressing Service
I must say that I was impressed by the service at my latest stay at the Xiamen Westin Hotel.
The hotel pick up service informed me about the delay of my connecting fligth from Beijing to Xiamen at the arrival of my overseas flight to Beijing. So I could react promptly. What also impressed me was that after my last visit I filled in the hotels feed-back survey where I was very positive and included some tips for improvements. I got the feeling that the feed-back was really acknowledged and taken care of and I got a thank you letter and some fruits sent to my room. Those small actions showed to me that the Managment and staff are doing an effort in making the customer feel he/she is well taken care of. Needless to say that the stay was excellent.
I can see this is a strong and a dedicated team working doing all they can to satisfy the customer.
August 22, 2013
Rated 5 out of 5 by Roger020 Nice Facility and Friendly Frontdesk
Well managed facility, extremely helpful and friendly front desk staff. It would be further improved is more training is provided to concierge staff.
May 1, 2014
Rated 5 out of 5 by r007 This is a fantastic hotel with great staff !
This is one of the leading hotels of the world - great management team and staff especially Joao, Julian and the staff at the Club Floor and Front Desk. They make you feel welcome and special. They always try their best to cater to your needs. A home away from home. Well done !!!
April 16, 2014
Rated 2 out of 5 by Mckenzie78 Good breakfast but staff too busy
Room is a bit small and some paint fell off the wall, but breakfast is quite good, and staff too busy to help us.
April 29, 2014
Rated 5 out of 5 by Jim1979 Breakfast buffet
Your breakfast varieties are great and better than my expectation.
April 28, 2014
Rated 5 out of 5 by 1flyingdog Dont Miss This Hotel in Xiamen
The hotel was very convenient for the airport. The pick up service was excellent, and the girls look stunning dressed in horse riding outfits.
The hotel standard was excellent, the rooms were well equipped and great attention to detail.
The executive lounge was very comfortable, and the view at night great. The staff were more than helpful, and showed initiative.
Will definately come back
January 9, 2013
Rated 2 out of 5 by frequentspg Staff did not prevent customers smoking at indoor swimming pool
I am a platium spg member and stayed at spg hotels all over the world. Westin Xiamen is one of the newer hotels in Xiamen and has very good amenities. However, the staff is not properly trained to deal with unacceptable customer behaviors. For the quality at other Westin hotels, I was very disappointed with Xiamen Westin.
I went swimming in the afternoon and found 4 people smoking at the pool, which was indoor with minimal air circulation. The staff did not promptly handle this problem as I noticed the party smoked at least 2 cigarettes each before staff finally intervened. The indoor pool had a number of family and kids and were all inhaling second hand smoke. I was trying to swim but I had to leave after 15 mins due to the unhealthy air quality.
I notified the Xiamen Westin management but was not satisfied with their response. Prior to this experience, I was happy with their service and amenities.
June 22, 2013
Rated 5 out of 5 by Wolf88 What service should be
I have stayed many times at the Westin, Xiamen and each time the service, professionalism and courtesy of all departments has been exceptional, I have always felt warmly welcomed and throughout the whole stay I always have the feeling of being a valued customer. I have stayed in many Starwood Hotels around the world and rate Westin, Xiamen at the top in my experience.
July 14, 2013
Rated 5 out of 5 by GUlanf Good Place to stay
The Westin Xiamen has been a great base for the business trip to Xiamen. The Staff is very professional and supported me perfectly when I had a problem to solve and where very friendly. The two restaurants I visited, the QBA ands Zen5es, offer great food and service aswell.
I can recommend this hotel in every sense and will come back when I'm coming to Xiamen.
November 14, 2013
Rated 5 out of 5 by luo1008 Compliment for Westin Xiamen Executive Club staffs
I would like to share my wonderful experience to my ambassador Emily and hotel management to express my compliment to all staffs of The Westin Xiamen Executive Club(WEC).
Angela Lv always knew guest’s preference and her iconic smile left us a deep impression. It is worth mentioning that Anna Yang gave me a surprise when I checked in yesterday. She gave me a cup of iced latte and made my day since I just told her my hobby a couple weeks ago but she kept in mind. A further small detail is that iced latte with brown sugar water instead of syrup(out of stock). So smart a girl! I also need to thanks Yolana Wang even though she resigned several days ago. The lounge manager Jacky Wang and his teams bring us high standards and personalized service that you maybe never experienced.
By the way, I want to have a bit comment for a lobby front desk staff. As far as I know, WEC staffs are professionally elite team with at least one foreign language skill and serve guests who have the executive benefit. We do not expect every staffs are as good enough as their WEC colleagues. But it is some terrible that he do not have full knowledge about spg membership system and remove my spg information after I checked in. We appreciate GSM Gino Huang solve this small issue in a short time. As a regular guest of The Westin Xiamen, I may share my special experience and some feedback with hotel guest experience team and hotel management.
Thanks again for WEC staffs, See you next time in lounge. I also will recommend Westin Xiamen hotels to my friends without any reservation and hesitation. Hope your hotels will be more prosperous in the future.
May 2, 2014
Rated 2 out of 5 by YTC331 Good personal attention by the hotel manager
a frequent traveller like me appreciate the friendship and attention given by the customer service manager. however, this high level of good service is only limited to the individual manager. the rest of the hotel staffs are inconsistent in service level.
March 7, 2014
Rated 5 out of 5 by Eric Outstanding service
Whenever I come to Xiamen for business trip
I always choose Westin
The lady named Nancy from executive floor managed great team. I always am surprised by their service and attitude. You hardly see people showed authentic smiles here in China. I now have seen lots from their team.
Great leadership played significant role !!
February 17, 2013
Rated 5 out of 5 by BrittaDK A prefect hotel in Xiamen
I had the pleasure of staying at The Westin Xiamen on my last trip to China - and I can warmly recommend the hotel.
The staff and surroundings make you feel at home - the hospitality is amazing. I already look forward to my next visit to Xiamen, and my stay will for sure be at The Westin Hotel.
November 27, 2013
Rated 5 out of 5 by Knight123 Like at home
I´m travelling to this hotel regularly and after all of my visits and time spend, I can say only one: You can fell here really like at home but with a five star service.
Kind and helpful staff is providing good support. Does not matter if one night or a week, you will feel good.
July 29, 2013
Rated 4 out of 5 by JackCh Gym enviroment
The gym air quality is bad, with kitchen oil smell. The gym is above the kitchen. Need to improve ventilation & conseal the kitchen smoke from getting into the gym.
March 6, 2014
Rated 5 out of 5 Great facilities, great service.
Whilst the hotel and its facilities are first class it was the Guest Services team and all the support staff that have made my two visits memorable. Always obliging and ever eager to ensure that everything was just right - nothing was too much trouble. Will definately return.
December 28, 2012
Rated 5 out of 5 by SohoDapeng A great choice
A very nice, new hotel. The rooms are clean.
March 27, 2014
Rated 5 out of 5 by TM1234 Phenomenal staff
The staff were uniformly cheerful and went overboard to ensure my stay was excellent. This was my first stay at this hotel, but I assure you it won't be my last! Thank you to eveyone, especially the Guest Experience Manager, Mr. Jeremias, for their outstanding service.
April 5, 2013
Rated 5 out of 5 by john1006 Only place to stay in Xiamen
I spend 100 + nights a year in hotels in China. Whenever I travel to Xiamen The Westin is the only choice. All of the employees are great and rooms are well appointed. Look for Joao and he can point you in the right direction no matter what you are looking for
October 30, 2013
Rated 5 out of 5 by r007 Fanatstic Hotels
One of the best Westin hotels in the world. A great hotel, fantastic service and kind hospitality. The General Manager, Guest Services Manager, Club Floor Staff and general staff must be commended. Only area of improvement is the wifi service.
August 6, 2013
Rated 5 out of 5 by JoleneT Excellent layout with great amenities and facilities
My hotel stay was simply perfect with super comfy bed, great in-room amenities and excellent service from hotel staff.
My only feedback is for the hotel to improve in its food quality, predominantly the breakfast buffet spread.
November 27, 2013
Rated 5 out of 5 This hotel is very comfortable
Different room types make the customs have different living experience which is one of the features of the hotel. The whole lights and aire also make customs feel very comfortable. For the food, especially for the breakfast, its delicious.
June 26, 2013
Rated 5 out of 5 by Josh BEST HOTEL IN XIAMEN
This is a city we come to stay a few times per Year.
In the past we have experienced most of the top hotels in Xiamen.
Westin Hotel Xiamen is for us the best hotel in this City, and we will stay here every time we come into town.
February 14, 2013
Rated 4 out of 5 by LaSerene7 should check on the lights
everything was perfect in the room,
except the ceiling light of the bathtub. It turned on off by itself....
"Lighting problem" is always a problem for the hotels because nobody really check if all the lightings are working.
October 20, 2013
Rated 5 out of 5 by TVHK Excellent Service and Nice Hotel
This is my first stay at Xiamen Westin Hotel. Although, the hotel is Cat 3 of SPG rating. However, the service and staff knowledge are definitely Cat 7 level. I will definitely stay at this hotel for my future visits in Xiamen.
March 3, 2013
Rated 5 out of 5 by ANZLRR Just another pleasant stay
Undoubtedly, it was just another pleasant stay with the hotel and its wonderful staffs!!
Emi, Feya, Yolana, Rebecca, Alexandra and all, thank you and I look forward to meeting you again soon!!
December 22, 2013
Rated 5 out of 5 by 3010 excellent service
On a business (self) + holiday (family). The well trained staff spares no effort to make our stay very comfortable, pleasant and most memorable.
Will come back again, when opportunity permits.
November 19, 2013