Rated 5 out of 5 by Wolf88 Simply the best
I travel frequently to different parts of the world and always try to stay at a Starwood property, of all the hotels I have stayed at the Westin Xiamen is certainly the best of all in its category. the amenities are excellent but the greatest asset is the staff who are exceptional for their professionalism, attention to customer requirements and of of course their welcome.
In particular the Club Lounge team are always extremely attentive and really look after their regular customers.
October 23, 2014
Rated 4 out of 5 by Siuap Front desk staff is great
I would like to thanks for the great service from one of the front desk staff, June. She was really helpful and with very good attitude.
October 22, 2014
Rated 3 out of 5 by jl3966 Disappointed
We stayed in your hotel when it was 1st opened , we also stayed last yr & we were so happy. We love your hotel. The room was huge. This year we booked the same type of room (Executive Room). But the room was 1/2 the size of last yr. When we opened the door of the room, we were totally disappointed. We showed the room photos that we took last year to your staffs & asked how come this yr our room was so small. She just said this yr the hotel is fully occupied. I just want to know for the same price & same type of room, how are you going to decide which kind of room you'll give to your customers? By lucky draw or what? If I'm lucky enough I can have a big size room? This is totally unacceptable. Each yr we book 2 rooms. Last yr 2 rooms were big & nice. This yr 2 rooms were small.
We'll need to have a clear thought will be book again next yr with your hotel. We might be unlucky again to have a small room.
October 20, 2014
Rated 5 out of 5 by Seah A good business glass hotel
A good business class hotel which is full service, clean and modern. The service staff are mostly well trained with good service standards. Service rendered by Ms Vivien Xiao at the Club Lounge is pleasant, attentive and heart warming. Good job!
October 18, 2014
Rated 5 out of 5 by jchawk97 Home Away from Home
We have stayed in Westin Xiamen quite often over the last several months. We have found all of the staff very helpful. Recently, my colleague had the flu and the guest services helped him to get the help he needed to make him more comfortable. The entire team works very hard to keep us all happy and content. The Hotel facility is luxurious, the new head chef is freshening all the Buffet presentations. Gym and pool are exceptional.
October 12, 2014
Rated 5 out of 5 by CZZH Appreciation for Westin Xiamen Executive Club Team
It is my honor to write this review to express my appreciation to the guest service team of Westin Xiamen, especially, the whole team of Executive Club (the 40th floor).
During my staying from August 31 to now, Executive Club service team took good care of me. They are always warmly, professional, hospital and happy.
They keep learning what I need and what is my preference. they prepared for a big pot of green tea when I worked overtime and they also added “Thai Fried Shrimp” specially when learned that it is my favorite food.
I enjoyed the staying in Westin. It is a long time business travel, which is always not easy. But Executive Club service team treat me like their friend and build a good relationship with me. This gave me impressive and great experience.
October 7, 2014
Rated 5 out of 5 by Kimmer53 The biggest breakfast spread you will ever see!
The staff is very courteous and professional! Everything in the hotel is of the highest quality. Love the 26meter pool and whirlpool! But the best feature is the breakfast spread - it's the biggest I have ever seen! Anything you want is here and more!
October 8, 2014
Rated 5 out of 5 by Martinlee Xiamen Westin is not just a better hotel
Staying in Xiamen Westin always make me comfortable than other hotel. GE services, June, Penny and Sunny gave me VIP service. They always offer my favorite room. Executive lounge not just a place offering me breakfast, happy hour and beer. People there are friendly. Now I have many friend there, Fayer, Angela, Melinda, Anna, Lily, Fiona, Annie and Vivian. I am looking forward there to see my friends.
September 28, 2014