Rated 4 out of 5 by ArtLu Comfortable and clean
The overall environment is nice and the bed is comfortable.
The Assistant Front Office Manager Mr. JEREMIAS is quite friendly to help the client.
June 30, 2014
Rated 5 out of 5 by Knight123 Still high level
Since I'm traveling to this hotel more or less regularly, I think to be able to judge the service quality during the last years.
It is excellent! They started with the pretty high level of all the services and are able to maintain it until now. Definitely worth to recommend.
June 14, 2014
Rated 5 out of 5 by turbo1969 Fantastic staff, super bed, sunning hotel
Having stayed at many other hotels in Xiamen I have decided that the Westin offers the best sleep! The Heavenly bed is he most comfortable i have ever tried. I have stayed at this hotel for nearly two years and have no intetion of changing.
June 8, 2014
Rated 5 out of 5 by Antoine360 My Westin Hotel
I recognized Sunny Chen, who from Westin hotel and play Customer Care role. What I impressed for her full support, while I stayed in hotel, or service provided on remote. It make me more comfortable during my stay in Westin Xiamen. Thank you, Sunny!
June 5, 2014
Rated 4 out of 5 by lcpteck Uniquely shaped building
Stepping off the Taxi, a porter assisted with luggage and guided me to the check-in desk. They had upgraded me to a Premier Room 1912. Interesting room number as that was the year China became a Republic and also the end of over 2000 years of Imperial rule. Also reminds me of the bar district in Nanjing (named 1912). :)
The room design was pretty interesting. You'll be greeted by the bathroom near the entrance followed by a walk-in closet and then the bedroom area. Room size was adequate unfortunately there's no lounge chair/sofa to laze around. Views were over the city which were okay. The iPod dock positioned near the bed was able to handle my old 80GB 5th generation iPod (2005), much to my delight!
As I wasn't in the hotel except to sleep, didn't get to explore or use the other facilities. Internet and breakfast were okay, nothing to shout about though. When I got back late at night, there were boxes of fruits waiting for me at the desk so that was a nice touch. For those wondering about the service level from the Frontdesk, I did get the wakeup call I ordered the night before. Location was neither good nor bad, it was situated around the middle left of Xiamen island.
June 2, 2014
Rated 3 out of 5 by KNSdk great beds
I am a seasoned traveller in China and know how difficult it can be to find beds that are not hard as a brig wall... That alone is the reason that i will go back...
May 30, 2014
Rated 2 out of 5 by Robby83 Below Average Westin
The Westin in Xiamen does not equal the standards I expect from a Westin. There was no one at the check-in desk to receive an SPG member. I had to request standard SPG Gold services. The room layout was not practical and looked worn. The western style restaurant was fully booked for lunch and dinner and could not serve us. The SPA team spoke very limited English and charge a rate higher than what was posted in the room.
May 18, 2014
Rated 5 out of 5 by Jessica Exceptional hospitality at the Westin
My husband and I stayed at the Westin Xiamen for a week for business and experienced exceptional hospitality. We were delighted by both the hotel and the staff, especially the Guest Experience Manager, who went over and above to ensure our stay was five star. He made us feel at home in our first visit to Xiamen where we unfamiliar with our surroundings and spoke little Chinese, and made a special effort to seek us out every day to ensure we were enjoying our stay. He also organized a memorable private dining experience for the evening of our wedding anniversary, complete with red linen and chocolates waiting in our room upon our return. We will be booking the Westin without hesitation for our next trip to Xiamen.
March 24, 2013