Rated 5 out of 5 by ClintSun Nice to stay again and meet old friends
Such a nice experience to stay again in this fantastic hotel. So nice to meet old friends again after almost a month. It's warm feeling to meet June & Sunny again when I stepped into the lobby in a cold & rainy day. Their smiles cheer up the whole trip. Definitely I will come back again.
December 10, 2014
Rated 5 out of 5 by alirezanw EXCELLENT CUSTOMER SERVICE
I was very impressed by the high level of customer service at Westin Xiamen. If I ever return to Xiamen, I will definitely stay in Westin. Thank you guys, and keep up the good work.
December 8, 2014
Rated 5 out of 5 by Nichols Great Staff and managers
Joao Jeremias - outstanding
November 22, 2014
Rated 5 out of 5 by Kudjo High Quality Hotel
Great hotel for business travel. Friendly and professional hotel staff, in particular Mr. Jeremias Joao, Asst, Front Office Manager.
November 19, 2014
Rated 5 out of 5 by Wolf88 Simply the best
I travel frequently to different parts of the world and always try to stay at a Starwood property, of all the hotels I have stayed at the Westin Xiamen is certainly the best of all in its category. the amenities are excellent but the greatest asset is the staff who are exceptional for their professionalism, attention to customer requirements and of of course their welcome.
In particular the Club Lounge team are always extremely attentive and really look after their regular customers.
October 23, 2014
Rated 5 out of 5 by Varun86 Very Good Hotel
I really enjoyed my staty at Westin Xiamen, being business consultant I have travelled to many destinations, but this property I would rate best among all my past experiences. Very Good staff/good ambience.
October 29, 2014
Rated 5 out of 5 by Jessica Exceptional hospitality at the Westin
My husband and I stayed at the Westin Xiamen for a week for business and experienced exceptional hospitality. We were delighted by both the hotel and the staff, especially the Guest Experience Manager, who went over and above to ensure our stay was five star. He made us feel at home in our first visit to Xiamen where we unfamiliar with our surroundings and spoke little Chinese, and made a special effort to seek us out every day to ensure we were enjoying our stay. He also organized a memorable private dining experience for the evening of our wedding anniversary, complete with red linen and chocolates waiting in our room upon our return. We will be booking the Westin without hesitation for our next trip to Xiamen.
March 24, 2013
Rated 3 out of 5 by jl3966 Disappointed
We stayed in your hotel when it was 1st opened , we also stayed last yr & we were so happy. We love your hotel. The room was huge. This year we booked the same type of room (Executive Room). But the room was 1/2 the size of last yr. When we opened the door of the room, we were totally disappointed. We showed the room photos that we took last year to your staffs & asked how come this yr our room was so small. She just said this yr the hotel is fully occupied. I just want to know for the same price & same type of room, how are you going to decide which kind of room you'll give to your customers? By lucky draw or what? If I'm lucky enough I can have a big size room? This is totally unacceptable. Each yr we book 2 rooms. Last yr 2 rooms were big & nice. This yr 2 rooms were small.
We'll need to have a clear thought will be book again next yr with your hotel. We might be unlucky again to have a small room.
October 20, 2014