Rated 5 out of 5 by Boeing787Dreamliner Outstanding Customer Services!
I was blown away with the beautiful room. On top of that, the daily breakfast buffet is fantastic! The entire staff greet and treat their guests very well.
Having a high floor room, level 28, provides beautiful views of the city.
The gym and pool are adequate for normal usage.
Location is convenient to the airport and very convenient for surrounding restaurants and shopping.
December 23, 2014
Rated 5 out of 5 by ClintSun Nice to stay again and meet old friends
Such a nice experience to stay again in this fantastic hotel. So nice to meet old friends again after almost a month. It's warm feeling to meet June & Sunny again when I stepped into the lobby in a cold & rainy day. Their smiles cheer up the whole trip. Definitely I will come back again.
December 10, 2014
Rated 5 out of 5 by alirezanw EXCELLENT CUSTOMER SERVICE
I was very impressed by the high level of customer service at Westin Xiamen. If I ever return to Xiamen, I will definitely stay in Westin. Thank you guys, and keep up the good work.
December 8, 2014
Rated 5 out of 5 by Nichols Great Staff and managers
Joao Jeremias - outstanding
November 22, 2014
Rated 5 out of 5 by Kudjo High Quality Hotel
Great hotel for business travel. Friendly and professional hotel staff, in particular Mr. Jeremias Joao, Asst, Front Office Manager.
November 19, 2014
Rated 5 out of 5 by Jessica Exceptional hospitality at the Westin
My husband and I stayed at the Westin Xiamen for a week for business and experienced exceptional hospitality. We were delighted by both the hotel and the staff, especially the Guest Experience Manager, who went over and above to ensure our stay was five star. He made us feel at home in our first visit to Xiamen where we unfamiliar with our surroundings and spoke little Chinese, and made a special effort to seek us out every day to ensure we were enjoying our stay. He also organized a memorable private dining experience for the evening of our wedding anniversary, complete with red linen and chocolates waiting in our room upon our return. We will be booking the Westin without hesitation for our next trip to Xiamen.
March 24, 2013
Rated 5 out of 5 by Wolf88 Simply the best
I travel frequently to different parts of the world and always try to stay at a Starwood property, of all the hotels I have stayed at the Westin Xiamen is certainly the best of all in its category. the amenities are excellent but the greatest asset is the staff who are exceptional for their professionalism, attention to customer requirements and of of course their welcome.
In particular the Club Lounge team are always extremely attentive and really look after their regular customers.
October 23, 2014
Rated 4 out of 5 by Honeymoon123 Keep you feet dry
Not my first time a this hotel, but my 2nd time. All staff were very welcome and with a smile. Today I got upgraded to 37/F with a nice suite. I was going to work on my email with my socks on, at my working desk, within 1/2 second, I have noticed that my feet was wet and found out the carpet was wet. I called customer service immediately but had to call again 2nd time after 10 mins without showing up. It has been diagnosed piping with leakage. I called customer service but no one answered my phone. I carried my luggaged to 40/F to get a new room. Up until this moment, no one has offered laundry service for my sock, my sock is wet, but also with stain. 40/F staff only said sorry, but they need to provide more training on risk management. Pipe leaking is not a joke and I hope this hotel check more carefully.
August 25, 2012