Rated 5 out of 5 by LongingForHome An oasis in a city with few charms
The Westin is clearly the nicest hotel in Hefei. In a city with few charms, this hotel is an oasis of calm and civilization. Very easy to feel at home here, and the location could not be more centrally located. All of my expectations were met or exceeded.
October 24, 2011
Rated 5 out of 5 by donyeh Great location, fantastic service!
I was on a business trip to Hefei on the 23 July 2014. We choose Hefei Westin to run our business conference due to its location. It's about 15 mins by taxi from Hefei train station and there is a nice park just across the street - very convenient.
My room is very new & cozy and the room service is very good. I was only in Hefei for less than 24 hours, but the staff took extra care for my laundry so I am able to get my shirt on time.
We booked one of the conference rooms on the 3rd floor. Lucy LU is very efficient in coordinating and the facility (projector, room setup and afternoon tea) were spot on.
I want to point out the Guest Relation team, Billy and Sylvia were extremely friendly and helpful. Even it's my first time to Hefei, but they sure make me feel like home.
PIBT - Navitas
Perth, Western Australia
July 27, 2014
Rated 5 out of 5 by Cesar100 This hotel has a distinguish staff
John is demonstrating great leadership driving great professionals delivering distinguish service. I d like to give special kudos for Billy, Tom from the reception and Betty that always exceed my expectation. I have only Two words for John and his distinguish staff : Thank You - Cesar Almeida Chicago.
July 25, 2014
Rated 1 out of 5 by nemo2000 The room service is so terrible!
An important file had been lost in ROOM after I checked out on 5th Jul. On the same day I called to receptionist
and got to know the room had been cleaned and the file is missing! The file is so obvious in the writing desk, why not to keep this file for me?
July 6, 2014
Rated 5 out of 5 by JWK66 Excellent Birthday Surprise
I did not expect a birthday cake in my room after a hard day of work on a business trip, but you surprised me. Excellent service and thought. Well done.
June 15, 2014
Rated 4 out of 5 by DanielB Outstanding location
This hotel locate the center of Hefei.
Because of that the robby is a little noisy with so many people, doesn't feel comfortable.
To me the mosquito was terrible in room and the coffee shop at 1st floor.
But above all demerit the hotel's location is perfect.
You just walk 5 minutes you will meet the biggest shopping town with varies restaurants and coffee shops.
For business this hotel locate perfect place to meet other person.
June 9, 2013
Rated 3 out of 5 by Boon Service needs improvement
As a SPG platinum guest, was not upgraded to a suite although it was available ( bookable on line) but staff told us point blank in an unpleasant manner it was sold out..Check in /check out was impersonal and aloof. Did not enjoy warm hospitality or feel welcome so fail to meet expectations at all. Service standard not up to par during my stay.
June 1, 2012
Rated 5 out of 5 by BenefitsSPG SPG Benefits * * * * *
Whatever you stay one night or more nights using cash&points or corporate rate or internet rate, the room upgrade for Platinum benefits to standard suites is almost for you.
Upgrade to suite: * * *
Exective floor benefits *
Executive lounge quality *
if no Executive Lounge _ _
August 25, 2012