Rated 5 out of 5 by Jackie27a7 Great holiday in the Westin Resort, Playa Conchal
We had a perfect wedding and following holiday in this hotel in August 2014. The rooms are perfect, clean, smell nice and are very well equipped. Room service is offered 24/7 and presents good food. The concierge is very helpful in anything you would need to give you a pleasant stay. For outdoor activities I would recommend to ask the guys on the beach rather than using the Swiss travel company in the hotel. You get a better price on the beach (you should bargain hard!), they also have an insurance and sometimes offer the better package (e.g. the mega combo booked on the beach had a much better meal than the one offered by Swiss Travel). If you book the hotel in my opinion you would never regret that!
August 17, 2014
Rated 3 out of 5 by Tomas1102 Horrible Food And Beverage
During our stay we met John our Butler in tower 1 I must say he is an incredible employee, he truly loves customer service and it shows, on the other hand the food and beverage staff truly do not care and it shows, we had traveled for a 50th birthday and we had dinner at the Italian on Saturday evening, the waiter had made an error on the order and never apologized he simply gave my wife more bread while the rest of us ate our dinner we waited an additional 40 minutes at this point we decided to just leave without my wife eating. at the French restaurant the waiter was more interested in checking out the single women waiting to go out for the night and was making everyone at the table feel like we were a bother, I must say this is not just being picky I run a Customer service based business and the number one things is to apologize to your guest for the mistakes a simple I'm sorry goes a long way, It is not just this incident the over food and beverage service was horrible, if i was able to I would refuse to pay the bill as I must say none of those employees deserved a gratuity or to be representing the Westin brand.
August 5, 2014
Rated 5 out of 5 by ET88 Fantastic Stay
We spent 5 restful nights at this beautifully maintained resort. The wait staff is so attentive and accommodating. The food is very good to excellent. The room is huge, well furnished, clean, attractive, and energy efficient. The grounds are well groomed. The environment remains natural with wildlife living comfortably among guests. We saw plenty of mangos growing on the healthy trees throughout the property. This all-inclusive resort is family-friendly with evening shows appropriate for all ages including a very fun magic show and entertaining circus. We attended the live music shows featuring guitarists and singers of various genres. Although we did not play golf, the course was absolutely gorgeous.
August 11, 2014
Rated 5 out of 5 by Michelle19 Best Customer Service Ever!
We went here for a family wedding and I cannot stress enough how awesome the Westin staff was for our family wedding. Every little detail was taken care of. The hotel is just gorgeous and they cater to your every single want! With a genuine smile! The all inclusive itself is a real bonus. The bars had anything you could ever want and if they didn't have it, the bartender will go get it for you! The food is ok. Latin was our favorite, than the buffet. The other places had over or undercooked food that was not good. The presentation though was a 10! Again, the Westin really knows how to knock your socks off when it comes to a vacation with our without your kids!
August 18, 2014
Rated 5 out of 5 by avesely14 What a Great time!
My husband and I just stayed at the Westin Playa Conchal on our honeymoon (November 18). We had an absolutely fabulous time! The hotel is gorgeous. The pools are amazing and the beach is absolutely stunning. The staff members are so friendly. We were always greeted and called by our names. The staff is so friendly that you almost get to know them during your stay at the hotel. The only disappointment was the restaurants being closed (only 2 were open). Although we only were able to eat at 2 of the 8 restaurants, the means were amazing (especially the Italian restaurant). I have never had a more fabulous vacation and I hope to visit the resort in the future!
December 6, 2011
Rated 5 out of 5 by fishpool Great Food
Overall the resort was very nice. We stayed in the Royal family suite, which was very spacious and comfortable. Two had 2 full beds with a seating area, desk, dining table for 2, and a bar area with a sink. Room was really well located on the resort property. Right in front of the family pool with easy and quick walk to the beach and restaurants.
Which now leads us to the food. We were all impressed with all the restaurants. Please do make all your reservations within the first few days or you might end up eating buffets the whole stay. My favorite dinner restaurant was Las Candalas. They do fish really well? Especially salmon!!! Love the room service too 24hrs!
Next is beach. Beach front is pretty wide and secluded. There are no other resorts along either sides so that was really nice. The beach part was very shallow so it didn't leave much room for lounge chairs. Water wise, the waves came in pretty rough. it was much stronger than the carribbean. My 4 year old couldn't stay standing in the water it would sweep her right off her feet. Water was nice and clear no kelp which was what I really appreciated!
All in all this was a great resort and i would definitely go back!
Shuttles all around.
Staff was friendly
Drinks were great! loved how they used real fruits to make all the drinks. Favorite was pineapple mojito!
August 13, 2014
Rated 5 out of 5 by SirPepe Wonderful week in Guanacaste
Overall we had a wonderful experience at the Westin. I’ll start with the positives: the staff is friendly and efficient; pool-side chairs are plentiful, the rooms are spacious, clean and comfortable; food and service are excellent at all the reservations-only restaurants and good at the buffet; the beach has plenty of shade, beautiful white sand and comfortably warm but refreshing water you can swim on. As to entertainment and activities, the aquarobics at 11 every morning is not to be missed, there is also yoga every morning but we didn’t try it; snorkeling is decent on the rocky area of the beach on the right side of the hotel during low tide; night entertainment is mixed, the live music was very good, others were so-so.
Areas for improvement, first and foremost please make stronger and better coffee for breakfast, Americans and Canadians do appreciate a good cup of coffee, so how about brewing some of the locally grown coffee for the Westin guests! The bees … there are too many bees all over the pool. Be careful if you are allergic to bee stings.
August 10, 2014
Rated 5 out of 5 by Frank2012 Excellent Services
As a platinum member, we were upgraded to the Royal Beach Club with personal host/concierge. We are regular travelers & have stayed at many different Westin resorts. This is by far the best with services. The host checked in with us each night and throughout the day to take care of our needs and ensure all are in order. Staff at the entire resort are very happy to assist everyone. The food was excellent! Everywhere we go, staff were very professional and courteous. We truly enjoyed our entire 10 days stay. We hope to return soon. Special thank you to our personal host William Martinez, you made our vacation very memorable! To all travelers, please remember to tip as all staff truly deserved them.
August 14, 2014