Rated 3 out of 5 by Tomas1102 Horrible Food And Beverage
During our stay we met John our Butler in tower 1 I must say he is an incredible employee, he truly loves customer service and it shows, on the other hand the food and beverage staff truly do not care and it shows, we had traveled for a 50th birthday and we had dinner at the Italian on Saturday evening, the waiter had made an error on the order and never apologized he simply gave my wife more bread while the rest of us ate our dinner we waited an additional 40 minutes at this point we decided to just leave without my wife eating. at the French restaurant the waiter was more interested in checking out the single women waiting to go out for the night and was making everyone at the table feel like we were a bother, I must say this is not just being picky I run a Customer service based business and the number one things is to apologize to your guest for the mistakes a simple I'm sorry goes a long way, It is not just this incident the over food and beverage service was horrible, if i was able to I would refuse to pay the bill as I must say none of those employees deserved a gratuity or to be representing the Westin brand.
August 5, 2014
Rated 5 out of 5 by Frank2012 Excellent Services
As a platinum member, we were upgraded to the Royal Beach Club with personal host/concierge. We are regular travelers & have stayed at many different Westin resorts. This is by far the best with services. The host checked in with us each night and throughout the day to take care of our needs and ensure all are in order. Staff at the entire resort are very happy to assist everyone. The food was excellent! Everywhere we go, staff were very professional and courteous. We truly enjoyed our entire 10 days stay. We hope to return soon. Special thank you to our personal host William Martinez, you made our vacation very memorable! To all travelers, please remember to tip as all staff truly deserved them.
August 14, 2014
Rated 5 out of 5 by avesely14 What a Great time!
My husband and I just stayed at the Westin Playa Conchal on our honeymoon (November 18). We had an absolutely fabulous time! The hotel is gorgeous. The pools are amazing and the beach is absolutely stunning. The staff members are so friendly. We were always greeted and called by our names. The staff is so friendly that you almost get to know them during your stay at the hotel. The only disappointment was the restaurants being closed (only 2 were open). Although we only were able to eat at 2 of the 8 restaurants, the means were amazing (especially the Italian restaurant). I have never had a more fabulous vacation and I hope to visit the resort in the future!
December 6, 2011
Rated 5 out of 5 by AtWestinImHappy You need to stay at least a week!
We had a wonderful, albeit short, stay at this property. The wealth of options available in terms of dining, recreation, and entertainment is awesome. We especially liked eating lunch at Spirula. The lobby staff was incredibly helpful. I had the unfortunate experience of leaving my passports at the lobby, and a camera at the Mitra buffet. In both cases, the staff was extremely helpful, efficient, and effective in getting my belongings back to me. My only wish is that we had stayed longer than 3 nights. I would have preferred to stay 1 week.
August 13, 2014
Rated 5 out of 5 by ET88 Fantastic Stay
We spent 5 restful nights at this beautifully maintained resort. The wait staff is so attentive and accommodating. The food is very good to excellent. The room is huge, well furnished, clean, attractive, and energy efficient. The grounds are well groomed. The environment remains natural with wildlife living comfortably among guests. We saw plenty of mangos growing on the healthy trees throughout the property. This all-inclusive resort is family-friendly with evening shows appropriate for all ages including a very fun magic show and entertaining circus. We attended the live music shows featuring guitarists and singers of various genres. Although we did not play golf, the course was absolutely gorgeous.
August 11, 2014
Rated 4 out of 5 by Nifi Fantastic staff
Staff is excellent!!! Only the best can be said about their attitude, responsiveness and efficiency.
Food and Beverage: All juices are diluted. Very big disappointment for a 5* resort!
Bathrooms lack solid door in room, lack of privacy. Many guests talked about this issue.
August 16, 2014
Rated 5 out of 5 by duke11 Great Hotel
We loved it. The resort is lovely and all the staff are very prompt, helpful and wonderful. I can't think of one bad moment.
August 16, 2014
Rated 4 out of 5 by Korakijd Amazing Experience
We just returned from Costa Rica and had an amazing stay at The Westin in Playa Conchal. Our butler, Erik, was amazing and met all of our needs. The beverage and food was great and they had a great assortment of restaurants to try out. We are not big buffet people, but the Mitra Buffet exceeded our expectations. We definitely recommend using the travel company inside of the resort (Swiss Travel). They are friendly and VERY reliable. We booked an excursion through a company not associated with the hotel and were cancelled on the day of. Our only complaint is that when you call for a ride (the resort is HUGE and requires a ride to avoid long walks in the heat), you usually have to wait a long time for the ride to come (after calling multiple times for a ride). All in all, we had a wonderful experience and would highly recommend this hotel to anyone traveling to Costa Rica.
August 13, 2014