Rated 5 out of 5 by MSAMD Spectacular. Way beyond expectations
I never stay at all-inclusive resorts as I am a big foodie and a hotel snob! However we were travelling with 10 people and thought this was best for everyone.
I was completely blown away by the service with the Family Club as well as the quality of food throughout the resort. Each restaurant was better than the next. Fresh food, delicious meals, many choices, and each with its own beautiful atmosphere.
We loved Catalenas, the Italian restaurant, and Bamboo. And the pizza place (Spirula) had the best gluten free pizza I have ever had.
The fish and ceviche was always fresh and delicious.
We especially loved our connecting rooms with our teenage children and the set up of the room was perfect for them: seperate shower with its own door and seperate toilet area with its own door and a sink outside of these areas. This made it easy for my children to all be in the bathroom area and maintain privacy.
The family club was much better than we had even hoped. We loved the seperate area at the pool. The concierge saved our seats for us, brought us ice buckets filled with water and any other drinks we wanted and was always attentive, constantly asking if we want any drinks from the bar or pizza! The seperate air conditioned area in the buffet for Family Club members for breakfast was a welcomed treat given the high temperatures at this time of year.
The pool is huge and beautiful. There were monkeys all over the large trees which was quite exciting.
The beach (both Playa Conchal and Brasilitto) were each beautiful and so much fun to swim in.
Truly a spectacular vacation! The Westin should build more all-inclusive as I don't think I can find this standard of food, service, room set-up and atmosphere anywhere else!
May 4, 2016
Rated 4 out of 5 by Acachete1 GREAT STAFF and SERVICE
I was here for a week. I had a great time but the thing that stood out was the service. The people that worked there were extremely nice and went out of their way to make sure we had a great time. I wanted to let the management know of all the great people we came into contact with so that you can send a big thank you to them.
Tower 2 Concierges (Jeffrey G, Jairo, Rommel). They were all very nice and were very sincere and wanted to make sure we had a great time.
Royal Beach Club: Alberto C. He was very nice and extremely helpful during our stay and final night.
Mitra Restaurant: We spent the most time here and even thought it was very hot, we came in contact with many great employees here. They went out of their way to makes sure we had a great time at that restaurant and were very nice to us and had great conversations with many people!
Luis (Tequila Guy)
Cuisine (Buffet Cook/Server Staff at Mitra
Dona Mery (always so nice to bring me pina and sandia!)
There were many more great people that I can't remember their names but overall the service was the best thing about the resort and the people were extremely nice and friendly and memorable.
May 3, 2016
Rated 3 out of 5 by djgal1977 Good and bad...
First of all our experience was not the norm- we were here on a company paid trip. (good) The staff here we found was very helpful and friendly. If we asked, most staffers answered above and beyond what we needed. We were at the royal beach club rooms, so we enjoyed the adults only aspect of the pool area. We found the grounds and all public areas (bathrooms, lounge areas, pool, and restaurants) were extremely clean and well kept, even though the drought is awful right now.
Now to the bad...we ended up in a room - which smelled- with two beds which we thought were queen sized..yea I don't think so. My husband and I are fairly small and weren't too comfortable in double beds. Each of us clinging to the sides. The comfort of the bed was horrible. Probably the worst bed I have ever slept in all my travels. It felt like a stack of magazines with a blanket on it. This equaled tough nights of sleeping. Multiple mornings and evenings the power went out on the resort. Even though it was a short minute here - a few minutes there- it was odd. Maybe due to the high temps? And lastly...the food. Meh. the buffets were basically the same every day and not what you typically think of a buffet by any means. Reservations at night need to be made the day you get there or you won't get in. Seems they don't have enough servers- or kitchen staff- to handle how many people can be seated. Although we were told there were no spots available, the places were half full at best. But if you don't have enough employees, that could be the issue?
So all in all, I can't say it was or wasn't worth the money (I'd lean towards wasn't). Not sure if it is kid friendly? You have to hike to get across the grounds, and unless you get room service, I am not sure how much I would enjoy dragging strollers and small kids around the place?
But it is a beautiful area, the staff was great, but I don't think we would return if given the choice.
April 21, 2016
Rated 1 out of 5 by Buddette This hotel is overcrowded and poorly situated
Extremely disappointed in this hotel. The hotel was booked full during the time we were there. It made the facility too overcrowded - pool area, restaurants. Could not get into restaurant of choice until 4th night. Had to get a lounge chair by the pool early in order to try to get shade of which there is limited. We used the pool minimally after the first day. The guests were leaving litter everywhere - by the end of the day the edge of the pool was littered with paper plates, plastic cups and napkins. It looked like a fraternity had been there. This hotel is NOT on the beach and beach access is totally insufficient. The area that the Westin guests can be on the beach is crowded with locals including vendors and camping everywhere. The locals can camp right up to the perimeter of the Westin which is only divided by a hedge row. You could smell propane and cooking fires burning while you were trying to lounge by the pool which we attempted to do only one time - no fresh air. There are no services provided on the beach other than getting a chair. The staff seemed overwhelmed with the number of guests. The drought in the Guanacaste region of Costa Rica has really caused this resort to look bedraggled and unkempt and dirty due to limited water available for hosing down sidewalks, watering gardens, and general outdoor cleanliness. I would bypass the Guanacaste region until this drought breaks.
April 15, 2016
Rated 5 out of 5 by Andrea0818 Amazing place to vacation
I cannot say enough wonderful things about this hotel and the staff. We had an amazing week, and every single one of our needs were met beyond our expectations. We were treated so kindly and respectfully by every single staff member.
April 7, 2016
Rated 5 out of 5 by wavylavi super vacation!!
our family of 5 had never been on an all-inclusive vacation but our trip to the westin playa conchal exceeded our high expectations. very nice accommodations in beautiful setting with great amenities, outstanding selection and quality of food and drink and super friendly and helpful staff (from the front desk to restaurants to facilities). day trips were expertly planned and lots of fun. look no further for a GREAT and memorable time, highly recommend the westin playa conchal to one and all.
April 3, 2016
Rated 5 out of 5 by rob99 Great stay in Costa Rica!
Overall the hotel and property were in excellent shape. The hotel staff was very attentive and friendly. I would like to mention our concierge (adult tower/pool) Kenny was excellent! Our bartender, (adult swim up bar) Giovanny, went above and beyond for both of us each day! We stayed 4 nights, but could have stayed two weeks. You will not be disappointed.
March 30, 2016
Rated 5 out of 5 by debbikay1 The people are GREAT!!!
Are travel agency could not picked a better spot!!! AWESOME!!!
March 30, 2016