Rated 5 out of 5 Staff is great
staff extremely friendly and helpful. front desk and lounge let you feel welcome.
July 28, 2014
Rated 4 out of 5 by JVH30 Good visit
Hotel staff very obliging, Chinese restaurant excellent food. Location is out of city centre, but close to subway so not inconvenient at all.
July 12, 2014
Rated 5 out of 5 by Ateam Westin at most
In stay 4-5 times each year in Guangzho. Now I booked Westinn because of the package deal.
Really enjoy my stay and better my next stay in Oktober is already booked.
Working is okay but relaxing during your trips is really important.
Westin Pazhou was really good.and I will be back.
July 6, 2014
Rated 5 out of 5 by Businessman Splendid yet again!
Had another short stay in The Westin Pazhou and this time we also enjoyed ourselves in Mai for buffet promotion they are currently running. Food quality was very good, service quality good and we thoroughly enjoyed ourselves.
Some of the Executive Lounge staffs whom we met in our last couple of stays remembered us (even greeted me by name) and again they were excellent in their service and hospitality. Even when we check out, one of the staff at the front desk whom we met in the last stay remembered us. This is very good as this made us feel welcome, recognized and valued. Every staffs we came across are generally very friendly and helpful, it was a good short stay and we were not disappointed to be back!
August 8, 2013
Rated 1 out of 5 by gtsg Dusty and Horrible Service
Room was dusty, pulled open the curtains and it become a dust show. Front office staff rude. Roome had coffee make 'pads' but no coffee maker. Messed up reservations..no entry to room despite earlier extension..walk down to lobby again..starwood must think going down to lobby again is fun? GET IT TOGETHER ..dont represent as westin when you not..overall...bad stay
June 8, 2014
Rated 3 out of 5 by RustBreadhead Overall OK - but
Hardware is overall good except the charging of internet. I know most of SPG group is still charging internet fee. But many 3-4 stars hotels in China and US are included this as free service.
Service attitude is good. Service speed still have room to improve including the Chinese restaurant Zense. In addition, the business lunch at Zense was overprized by soft drinks and misc charges. A buffet dinner is definitely cheaper and more enjoyable.
If you there for business, this is a good choice.
May 27, 2014
Rated 5 out of 5 by Virgile Excellent Place to Stay
In the very busy Guangzhou, Westin Pazhou is like a little nest by the rivers. The service provided in the Westin lounge was great with Ms Diana Shi and Mr Wei always keen to help you with a smile and also the other team.I believe very helpful during the busy Canton fair! I will certainly come back.
June 3, 2014
Rated 5 out of 5 by johnee99 Gem in Guangzhou!
This is the BEST starwood experience I have ever had--and I am a Platinum SPG who travels around the world. They have elevated service and thought of just about everything for guests. On the first night checking in I was treated like a VIP and provided with a gorgeous upgraded room. I did not expect this kind of treatment, but as someone who travels alot, it is nice to be welcomed and made to feel at home. The service was similar in the 40th floor starwood lounge and the workout facilities. The pool is EPIC and wonderful for swimming laps. The hotel is also connected to the Pazhou convention center which makes tradeshow a breeze.
March 8, 2012