Rated 4 out of 5 by KL123 Pay attention more to SPG members
Improve on the breakfast's timing. It was too crowded. We waited to enter to the restaurant. (around10 minutes )
February 11, 2016
Rated 5 out of 5 by TorontoJeff Amazing hotel experience
I travel extensively in China and unfortunately I am way too busy to review any hotels I stay at, but I will make an exception for the Westin Pazhou.
From the time I walked in the front doors until I walked out the experience exceeded my expectations.
The facility is fantastic and well maintained.
Fitness center has almost everything I would want.
The Club Lounge is beautiful and has one of the best food selections for happy hour of any lounge in China.
Breakfast in the lounge and downstairs was excellent.
The room was immaculate and well exceeded my expectations. Very clean and very nicely decorated.
But what really makes a hotel special, and makes THIS hotel special is the staff. All staff were very warm, welcoming and helpful. The staff in Club Lounge made me feel like I had been staying there for years, even though I only stayed two nights. I would like to thank them all by name, but unfortunately I did not get their names.
Special thanks to front desk manager Paul, customer service manager Edith, Ada in the restaurant on first floor, and Lance, who worked hard to help with a technical problem.
Unless you are going to the Canton Fair or another trade show at the attached complex, the location is a little out of the way, but subway station is only a 5 minute walk, and the price when no show is on more than makes up for a little travel time to the downtown. When there is a show on at Pazhou complex, being able to walk directly from the hotel into the complex by dedicated entrance with no lineups is beyond convenient.
I think it only took 45 minutes by subway to get to the airport, could have been a little longer. Only one transfer at Kecun station.
I'll stay here any time I am in Guangzhou.
January 31, 2016
Rated 5 out of 5 by jojo14 great
Room is big and comfortable
December 22, 2015
Rated 5 out of 5 by MoonMa Excellent weekend in Pazhou
Many thanks to the duty manger Edith and Service Express helping me solve the problems during my stay. The staff in Westin Pazhou is excellent, and the view in room 3615 is fantastic. I pretty enjoy my weekend in Pazhou and hopefully can come back soon and still stay in room 3615 next time.
July 6, 2015
Rated 2 out of 5 by Sniper Horrible reception when check in
No professional welcome attitude from the employee who did the check in for me. Horrible!
November 10, 2014
Rated 4 out of 5 by RttJ72 Hotel is convenient
The hotel is connected to the Canton Fair. It is a great location.
there needs to be more food alternatives. Buffet needs more choices. Mayb have a western restaurant as well.
Stayed on the club room floors. Service is good. the happy house is good but needs some better food options.
overall the hotel is good.
November 6, 2014
Rated 5 out of 5 by travelinchina48 Staff is great
staff extremely friendly and helpful. front desk and lounge let you feel welcome.
July 28, 2014
Rated 4 out of 5 by JVH30 Good visit
Hotel staff very obliging, Chinese restaurant excellent food. Location is out of city centre, but close to subway so not inconvenient at all.
July 12, 2014