Rated 2 out of 5 by Sniper Horrible reception when check in
No professional welcome attitude from the employee who did the check in for me. Horrible!
November 10, 2014
Rated 4 out of 5 by RttJ72 Hotel is convenient
The hotel is connected to the Canton Fair. It is a great location.
there needs to be more food alternatives. Buffet needs more choices. Mayb have a western restaurant as well.
Stayed on the club room floors. Service is good. the happy house is good but needs some better food options.
overall the hotel is good.
November 6, 2014
Rated 5 out of 5 by Businessman Splendid yet again!
Had another short stay in The Westin Pazhou and this time we also enjoyed ourselves in Mai for buffet promotion they are currently running. Food quality was very good, service quality good and we thoroughly enjoyed ourselves.
Some of the Executive Lounge staffs whom we met in our last couple of stays remembered us (even greeted me by name) and again they were excellent in their service and hospitality. Even when we check out, one of the staff at the front desk whom we met in the last stay remembered us. This is very good as this made us feel welcome, recognized and valued. Every staffs we came across are generally very friendly and helpful, it was a good short stay and we were not disappointed to be back!
August 8, 2013
Rated 5 out of 5 by johnee99 Gem in Guangzhou!
This is the BEST starwood experience I have ever had--and I am a Platinum SPG who travels around the world. They have elevated service and thought of just about everything for guests. On the first night checking in I was treated like a VIP and provided with a gorgeous upgraded room. I did not expect this kind of treatment, but as someone who travels alot, it is nice to be welcomed and made to feel at home. The service was similar in the 40th floor starwood lounge and the workout facilities. The pool is EPIC and wonderful for swimming laps. The hotel is also connected to the Pazhou convention center which makes tradeshow a breeze.
March 8, 2012
Rated 3 out of 5 by WHICSIC Taxis do not come to this hotel
This is a beautiful hotel conveniently located next to the Canton Fairgrounds. That's about where it ends. While one expects higher rates during the fair in exchange for easy access, you would also expect to be able to travel into Guanzhou by taxi. This is not possible from this hotel. Unless a taxi is dropping someone off at the hotel, you cannot find a taxi to leave. The hotel doorman does nothing to assist guests with taxis. During your stay, you are stranded at the hotel, and at the mercy of very high rates for your room and food. You cannot plan business meetings either in Guanzhou or at the hotel, ...since no one can expect to come & go from the hotel by taxi.
December 2, 2011
Rated 5 out of 5 by NewYorkerinHK Great hotel, but do improve directions to hotel
I thought that the hotel was fantastic - after I found it! The directions listed on the website told me where to get out of the subway but no clear indication on where to walk after that. Do give more specific details on how to find the hotel!
September 19, 2013
Rated 4 out of 5 by HCAO Excellent Services
Almost perfect in every aspect. Except not child friendly. No baby nappy/diaper changing table can be found anywhere in the hotel. Hasn't the designer of the hotel been a child before?
March 5, 2014
Rated 4 out of 5 by Rich2809 Spring for a suite
This was my second stay and I was here for three nights. I enjoyed this stay far more than my first stay.
I had an executive suite on the 41st floor and it really was a very pleasant and restful place to be.
You can check out in the lounge which was very efficient and a lot better than my experience checking out downstairs.
The suites are better value than the rooms, they really are beautiful, even the toiletries are better.
The gym is very well equipped and never got too busy whilst I was there.
For me, the lounge is the key to staying in this hotel, the staff there are very good, the breakfast is very good.
March 5, 2012