Rated 5 out of 5 by StaceyCoz Consistently Excellent Quality
When in Downtown Phoenix, there is no other hotel I would even consider. This hotel exemplifies the quality you expect from the Westin line of hotels. I am especially impressed with the customer service of all the staff from Valet to Front Desk and everywhere in between. They not only greet me by name each time we interact, but they go out of their way to accommodate my requests. This last stay, the Valet staff gladly went to my vehicle to retrieve forgotten items that I needed quickly.
December 4, 2013
Rated 5 out of 5 by EverDream Friday Night Stay
Enjoyed my time at this property. Very nicely decorated and holiday decor was welcome. Love the pet bowls on the way in! Restaurant was delicious - had dinner and breakfast. Fantastic views from the room! No minibar in the deluxe though a menu was there :-( Also, room noises from neighboring rooms seemed to creep through the walls too easily considering how new the building is.
December 2, 2013
Rated 5 out of 5 by RichRich Great stay
We arrived and the valet informed us that parking meters were ok to park at during the weekend.. Took advantage of that and the rest of the staff was great. I would stay there again.
December 1, 2013
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 4 out of 5 by Busylady Great~
The Westin Downtown Phoenix is a beautiful hotel in a great location. The details made towards customer service, comfort and cleanliness exceeded my expectations~
November 25, 2013
Rated 5 out of 5 by GM1074 Truly fantastic
My wife and I stayed there for our anniversary and I contacted them in the morning to let them know, and when we arrived, they upgraded our room and gave us a bottle of wine and cheese tray. I was extremely nice!
November 24, 2013
Rated 5 out of 5 by AussieGuy Long Business Stay
The hotel is central to the downtown location and an easy walk to most downtown business locations, sports venues and performing arts areas. The light rail is close by for weekend exploring and there are plenty of options for dining or bars downtown after hours should you feel the need to explore further than the lobby bar/Province restaurant or terrace - these are hard to beat however.
The staff are all super friendly and very keen to offer suggestions on places to visit or see or help with any questions - all of the staff made my stay extremely comfortable. By far the genuine, friendly interaction and care from all staff made my stay so pleasurable - thanks to you all if you're reading.
November 11, 2013
Rated 5 out of 5 by pwsrosie beautiful rooms
modern, clean, roomy and very comfy beds
November 20, 2013