Rated 5 out of 5 by nt2013 Fantastic Property
Love this property. I always look forward to each stay.
August 19, 2014
Rated 3 out of 5 by Ht169 Poor front desk and room quietness
I arrived about 3:30 pm, it is the time you accept check in, however, only one receptionist was there, the other two desks were no one there. I waited about 15 min. No one was there to help. When I asked the receptionist why only one desk is available, he said " I don't know" . And no sorry or explanation. This is totally different from my past experience with Westin or other hotels. In the mid night, the guests stayed next to my room slang the door many times, and talked in the hallway loudly, till 2:00 am. I have another 4 reservations coming in August to October, total 20 days, for the hotel, but now I am very disappointed and might consider to cancel the reservations.
August 9, 2014
Rated 5 out of 5 by texdoc Oasis in the heart of downtown Phoenix
Visited after a conference in another part of the city. Minutes from the airports.
Nice hotel especially for the money and the restaurant was excellent as well.
Would stay here again!
August 17, 2014
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 5 out of 5 by AnLo Clayton's Review
Close to Convention Center. Courteous - professional staff. Rebecca (hostess) went "the extra mile" when I was not feeling well. It is people like Rebecca who give Westin it's good name and reputation.
August 16, 2014
Rated 5 out of 5 by JLud99 Huge rooms with great views
Very nice, typical Westin hotel with very large rooms. Floor to ceiling windows offer beautiful views of Phoenix. The gym has great views, too! Lovely.
August 14, 2014
Rated 5 out of 5 by ZenWarrior Beautiful luxury
Was in Phoenix for a conference, and this hotel is by far one of the most beautiful, most RELAXING hotels ever. The entire layout screamed "relax, chill, spa". I highly recommend to stay here for your next Phoenix trip!
August 12, 2014
Rated 4 out of 5 by Fox76 IMPOSSIBLE TO GET FRESH TOWELS
Loved this hotel and the restaurant. Valerie was excellent at check in.
Adele provided outstanding service in Province. Anything we requested was delivered promptly with a smile.
After lunch we requested additional towels for our room. We had only two towels and needed more towels for the morning. We requested towels twice and turn down at 6 pm. At 1030 pm when we returned, the towels had not been delivered. Not providing towels or turn down is a MAJOR flaw in our book.
August 4, 2014