Rated 5 out of 5 by gpmesa Great Hotle and Staff
We travel a lot and this was a Stay-cation for our Anniversary. We must say this Hotel Hospitality was awesome. We are Gold members and we were treated like Platinum members. We've never received accommodation like this from any Westin as a Gold member.
March 3, 2014
Rated 3 out of 5 by Mrtravel28 Good, but
Had a business stay at this property. Received a suite upgrade which is appreciated, but. Our TV wouldn't work. Had a technician fix it. Tried again, didn't work. The technician was in the room for 2 hours coming and going, couldn't fix it. Called front desk, couldn't be moved. Very frustrating and especially didn't like the way the front desk dealt with this. Was promised points as compensation, but it took a full corporate complaint to receive that. Asked for the gen. manager, never got to talk to him/her as she/he never called or contacted me back. Overall, very nice hotel. No self park and being forced to do valet makes this property extra expensive. The lounge offerings are nice but breakfast could use better varieties. Pool could be heated and no hot tub. I wouldn't stay here again based on the experience.
February 24, 2014
Rated 5 out of 5 by Adiga Awesome stay
I wish I had more vacation days so that I could have stayed longer!
March 4, 2014
Rated 5 out of 5 by SuzanZ Lovely stay
My room on the 18th floor was spectacular. The view was amazing, the bed comfortable and the shower was extra special.
The club room was more than I expected as well. The staff was very friendly and helpful. My favorite Westin property!
February 26, 2014
Rated 4 out of 5 by RyGuy100 Very Nice Rooms
Great staff, service, large rooms that were well appointed. Nice bar, lots of local beers on tap, great food, fun and friendly bar staff. Food and drink prices are high.
February 26, 2014
Rated 5 out of 5 by MapleFinish This hotel takes care of all of your needs.
All of the employees greeted us each time we crossed paths. They made us feel so welcome and special. The room was spacious and very comfortable and quiet. We did not hear any noises and it was a full house. Province had great food with a lovely presentation, and the Sangria drinks were delicious.
February 24, 2014
Rated 5 out of 5 by FrequentTraveler13 JUST AMAZING WITH SUPERB CUSTOMER SERVICE
I stayed at this hotel for a weekend.
TRANSPORTATION: I landed at Phoenix Sky Harbor Airport and took a cab to the hotel. It takes less than 10 minutes to get to the hotel and costs around $18. Its the fastest way to get to this hotel.
LOCATION: Centrally located in downtown.
CHECK IN: The process was smooth and I want to thank HUSSAIN for being very courteous at check in. The process was quick.
ROOM: The room was a beautiful corner suite. It was huge. It had a living room, bedroom and a separate bathroom with a tub. The bed was very comfortable and it was realaxing just being in the room.
STAFF: I want to thank DJ for his excellent customer service and also want to thank both the MIKES who work in the night.
CLUB LOUNGE: It is a beautiful lounge with a variety of food. I want to thank MATTHEW for taking the time to talk with me and for being very courteous. I also want to thank VERONICA for being courteous at breakfast.
OVERALL: So far the BEST hotel that I have been to in Phoenix. Its beautiful with Large rooms and excellent customer service. I highly recommend this hotel.
February 10, 2014
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011