Rated 5 out of 5 by FlyGirl14 A Heavenly Bed during the Holidays
After spending one night with family on their couch, the comfort of the heavenly bed was quite a treat. Each night the hotel left a little plate of treats on the table in our room. It was so nice and a great way to polish off an evening of celebrating with family.
December 27, 2013
Rated 5 out of 5 by SnazzyDresser18 Possibly the best Westin in the system!
This is possibly the best Westin I have ever stayed at, and easily one of the Top 3 or Top 5 SPG properties I have visited. The incredibly spacious room with floor-to-ceiling windows were a real treat. Great workout facility. Loved the outdoor lounge.
May 6, 2012
Rated 5 out of 5 by Sky1 Outstanding Hotel!
I fly for an airline and had to stay in town overnight. I had never used my points before so I thought I would see what I could get. I am a platinum card holder so obviously I have been at a few Starwood hotels. I took the train down to the hotel from the airport walked 1 block and was at the door. Guest services welcomed me right away and told me as a platinum I would be upgraded. As I opened up the door the first thing I saw was a beautiful 180 degree view of the setting sun over the city. I knew right then that I would be in trouble with my wife! This room was a corner room overlooking Chase Field. Free standing bathtub, walk in shower with a rain shower,shower head, king size bed overlooking the city, just a out standing room. I am in a different hotel room every night some very nice hotels and nothing compares with this room. This is now a must stay with my wife. I tried to book this same room for New Years Eve. Well I guess I with try to book this room for New Years Eve 2015 if if is not sold out already! What an amazing room in an amazing hotel!
December 18, 2013
Rated 5 out of 5 by Charlie80 Recent Stay
I am happy to report that I had an excellent customer experience during my recent stay at the Westin - Phoenix. The staff was professional, their service was exceptional, and I will defintely stay at this hotel during future visits to Phoenix.
October 22, 2012
Rated 5 out of 5 by Steverino Merry Christmas and Thanks to Wonderful Staff
I've been staying almost every week since September and I want to wish the staff a Merry Christmas and say thank you to Amanda, Amber, Don, Emily, Kyle, and Sam for the great service you've given me every time I'm there. THANKS!!!!
December 8, 2012
Rated 5 out of 5 by Manju Most enjoyable hotel stay ever
The staff at The Westin Phoenix is more than just top notch, every employee makes you feel at home and caters to your every need with a smile and such warmth and professionalism. I wouldn't stay anywhere else while in Phoenix.
September 19, 2012
Rated 5 out of 5 by Traveler49 My Visit
The staff was so friendly, courteous and always very upbeat. They always seem to make me feel specia every stay. The rooms are always well maintined and service both in the dining area or at the pool are always tops.
October 15, 2012
Rated 5 out of 5 by FrequentTraveler13 JUST AMAZING WITH SUPERB CUSTOMER SERVICE
I stayed at this hotel for a weekend.
TRANSPORTATION: I landed at Phoenix Sky Harbor Airport and took a cab to the hotel. It takes less than 10 minutes to get to the hotel and costs around $18. Its the fastest way to get to this hotel.
LOCATION: Centrally located in downtown.
CHECK IN: The process was smooth and I want to thank HUSSAIN for being very courteous at check in. The process was quick.
ROOM: The room was a beautiful corner suite. It was huge. It had a living room, bedroom and a separate bathroom with a tub. The bed was very comfortable and it was realaxing just being in the room.
STAFF: I want to thank DJ for his excellent customer service and also want to thank both the MIKES who work in the night.
CLUB LOUNGE: It is a beautiful lounge with a variety of food. I want to thank MATTHEW for taking the time to talk with me and for being very courteous. I also want to thank VERONICA for being courteous at breakfast.
OVERALL: So far the BEST hotel that I have been to in Phoenix. Its beautiful with Large rooms and excellent customer service. I highly recommend this hotel.
February 10, 2014
Rated 5 out of 5 by BH21 Amazing . . .
Have never been more impressed with rooms at any hotel. Great property, amazing rooms with pretty views, and an attentive/accomodating staff. Well done Westin Phoenix, well done.
March 12, 2014
Rated 5 out of 5 by ZoeLucy Bar
I have stayed at this location numerous times.. Everytime I stop in for a drink in the evening the service is terrible, even though there are just a couple people in the bar and restaurant.
December 7, 2012
Rated 5 out of 5 by Mar03 great hotel
The Westin Phoenix Downtown exceeded my expectations. The staff was friendly; the rooms a good size; and service was impeccable. Definitely will return to this hotel.
November 1, 2012
Rated 5 out of 5 by Jennifer5 Regular guest at this hotel - for a reason
I use this hotel for business travel and I stay here repeatedly for several reasons - the staff, the accommodations and the amenities are what you would expect at a Westin.
October 20, 2014
Rated 5 out of 5 by Dianab55 Great Hotel
It was absolutely fantastic. Staff was great and and very attentive to every detail. The room was very attractive and comfortable. Had a good view from my room.
October 1, 2012
Rated 5 out of 5 Great Property
This place is great. Room had an awesome city view, and very large. Right next to the light rail.
Club lounge was never busy, and staff were so friendly.
October 23, 2012
Rated 5 out of 5 by RJWood Westin Phoenix
My first stay at this hotel, absolutely a magnificent property. The restaurateur as fine, but could use a little more upscale decor in the restaurant.
October 14, 2012
Rated 5 out of 5 by LETY I LOVE IT
I REALLY LIKE MY ROOM AND LOCATION AND THE STAFF WAS VERY HELPFUL. I WOULD LIKE TO COME BACK IN THE FUTURE OR GO TO ANY OTHER LOCATION. THANK YOU!
November 8, 2012
Rated 5 out of 5 by dream14 Love this Hotel!!!
Spacious rooms and a great view of the skyline in Phoenix. Comfort of the bed was amazing, which made the 3 hour time zone difference manageable.
October 1, 2012
Rated 5 out of 5 by MBlues67 Convenient, clean, caring hotel and staff
The hotel was beautiful with well appointed clean rooms, and an informative staff, especially in the Weston Club Lounge,
Kudos to Shauna and Matt
October 3, 2012
Rated 5 out of 5 by Plimtuna A perfect stay
In every aspect I found my one night business stay perfect. From the beautiful room, the very helpful staff. I look forward to my next visit.
November 22, 2012
Rated 5 out of 5 by Bluespower Very accommodating staff
I felt my status was recognized before, during and after my stay. Kudos for a great approach to welcoming guests to your hotel.
November 4, 2012
Rated 5 out of 5 by rich123 Awesome room
The room we had was great. Spacious, great views and of course the "Heavenly Bed" ! I highly recommend this hotel!
November 22, 2012
Rated 5 out of 5 This hotel has a great staff.
You could not ask more from the staff of the Phoenix Westin. Competent, respectful, friendly, they have it all!
October 15, 2012
Rated 5 out of 5 by calistogakid Beautiful property
Everything about my stay was excellent, from the room, to the dining, to the staff. Excellent experience.
December 1, 2012
Rated 5 out of 5 by WI53095 Beautiful Hotel
Couldn't have asked for anything more. The hotel is beautiful and the staff is wonderful and friendly.
January 24, 2013
Rated 5 out of 5 by Bill536 My Favorite Hotel
Spacious rooms, full wall windows with great city views, comfortable beds, happy staff.
September 25, 2012
Rated 5 out of 5 by MsGibson Outstanding hotel
Beautiful hotel with great view of the city and great location to shops and eateries.
September 24, 2012
Rated 5 out of 5 by SteveInElkGrove Beautiful Property
The rooms are spacious and very well appointed. Love the "go green" opt in program.
October 8, 2012
Rated 5 out of 5 by Jamestown Wonderful accommodations
This hotel had large rooms. Very clean. Enjoyed my stay.
October 30, 2012
Rated 5 out of 5 by KAP304 This hotel was the perfect combination of location, service and features.
Outstanding hotel with excellent service.
December 19, 2012
Rated 5 out of 5 Great Experience
Great experience and excellent service
November 19, 2012