Rated 5 out of 5 by EverDream Friday Night Stay
Enjoyed my time at this property. Very nicely decorated and holiday decor was welcome. Love the pet bowls on the way in! Restaurant was delicious - had dinner and breakfast. Fantastic views from the room! No minibar in the deluxe though a menu was there :-( Also, room noises from neighboring rooms seemed to creep through the walls too easily considering how new the building is.
December 2, 2013
Rated 5 out of 5 by RichRich Great stay
We arrived and the valet informed us that parking meters were ok to park at during the weekend.. Took advantage of that and the rest of the staff was great. I would stay there again.
December 1, 2013
Rated 4 out of 5 by Busylady Great~
The Westin Downtown Phoenix is a beautiful hotel in a great location. The details made towards customer service, comfort and cleanliness exceeded my expectations~
November 25, 2013
Rated 5 out of 5 by GM1074 Truly fantastic
My wife and I stayed there for our anniversary and I contacted them in the morning to let them know, and when we arrived, they upgraded our room and gave us a bottle of wine and cheese tray. I was extremely nice!
November 24, 2013
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 5 out of 5 by AussieGuy Long Business Stay
The hotel is central to the downtown location and an easy walk to most downtown business locations, sports venues and performing arts areas. The light rail is close by for weekend exploring and there are plenty of options for dining or bars downtown after hours should you feel the need to explore further than the lobby bar/Province restaurant or terrace - these are hard to beat however.
The staff are all super friendly and very keen to offer suggestions on places to visit or see or help with any questions - all of the staff made my stay extremely comfortable. By far the genuine, friendly interaction and care from all staff made my stay so pleasurable - thanks to you all if you're reading.
November 11, 2013
Rated 5 out of 5 by pwsrosie beautiful rooms
modern, clean, roomy and very comfy beds
November 20, 2013
Rated 5 out of 5 by tomwdca The Best
As a one-year away from being a Platinum for Life with SPG, I have stayed at many SPG Hotels in the USA and in many other parts of the world.
From a business perspective, this is the best Westin I have ever stayed at over the last 15 years.
What I enjoyed the most is: the larger than average room size; the higher than normal ceiling height, the floor to ceiling window, the larger than average bathroom, and having the rooms on the outside and none in the middle. Not hearing people open and shutting their room doors directly across from your room or down the hall, it is pure heaven!
Above all, the staff is extremely professional and responsive and some of the best I have ever encountered - what a wonderful experience they make the many weekly trips I make every year.
Whoever designed the lay-out of this particular Westin should be THE company that should design all SPG hotels in the future.
It is THE most peaceful and restive SPG Hotel myself and my team has ever spent weeks of business travel in - what a joy!
November 18, 2013