Rated 5 out of 5 by SamuraiHOTPHX Great Location with Coziness
I have a great experience with The Westin Downtown Phoenix! I stayed only one night, but I really enjoyed the ambience combined with the comfort while the hotel is located in the busiest part of the downtown.
Providence offered me great food! The gazpacho was amazing. The service was not as great as I expected. I should have controlled my hight expectation tendency!
July 17, 2014
Rated 5 out of 5 by helo1 Good conference hotel
The hotel had an odd layout, but was workable. Staff went out of their way to assist with needs. Only problem was trying to get a wakeup call on the final day. It came 6 hrs early and I called to correct it with the main desk. The wakeup never came.
July 21, 2014
Rated 5 out of 5 by Cali27 Clean spacious and modern luxury
Clean, upscale and sexy rooms with lots of space ! Going green concept is what also helped me to make my decision to stay there. Staff , includ. Valet and Province is beyond kind and helpful! Will be staying there again. Only thing that might not be appealing for pool lovers is the small size of the pool, although it's great space, it's just a small pool... but that's really it! :)
July 15, 2014
Rated 5 out of 5 by JLud99 Gem in Phoenix
Beautiful, spacious rooms with great views, especially from the 11th floor gym! Wifi connections are good, service at the restaurant is great. Staff is pleasant, and valet is quick!
July 15, 2014
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 5 out of 5 by AlicesDad A Beautiful Hotel
I recently stayed at this Westin for a business trip and it far exceeded my expectations. The room was immaculate and seemed like I was the first person that had ever stayed in it (I know that is not the case, but the condition of the room was amazing). I will definitely stay there again.
July 8, 2014
Rated 5 out of 5 by Cincy1alum The staff helped us celebrate
Our trip to Phoenix was for my husband to be evaluated for a possible lung transplant. Our grandson accompanied us to help his grandfather. While we were on our trip, our grandson celebrated his 20th birthday. When the staff learned of this, they gave him a small food gift. He was very surprised and delighted. THANK YOU!
July 7, 2014
Rated 3 out of 5 by DMAC1014 Functional
Access is limited. Only 2 entrances right next to each other. Guests rooms above 11th floor, must walk a circle to get to elevators. Gift shop unattended. 64 Degrees in my room - wasn't fixed until the next day. Calling guest services results in very little. Called for room temp and nothing happened. Called to have my car brought around from valet - didn't even pass the message. Overall staff were nice and friendly, but poor execution.
June 30, 2014