Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 5 out of 5 by Steven1111 Excellent service and beautiful rooms
This is one of our favorite hotels. The rooms and hotel itself are beautiful, but the shining star is the service. The staff at the Westin Phoenix could train others on their impeccable service. We are always impressed with the level of balanced professionalism, hospitality, and warm friendliness we receive. You literally cannot walk past any member of the staff without a friendly hello, a smile, and a genuine inquiry on how the stay is going. The staff goes above and beyond with little touches that make huge differences, like providing waters at valet for the drive departing and being pet friendly and even offering the optional dog beds and bowls. We love visiting Don in the bar. Great bartender who offers personal touches. Overall, we love this hotel and everything it has to offer.
January 2, 2015
Rated 5 out of 5 by RodT66 First-Class Service and Modern Luxury
Words cannot express the degree of gratitude and utmost astonishment at the level of personalized service received on this past weekend from the Westin Phoenix Downtown. My company prides itself on “Going Above for Those Who Have Gone Beyond”, and the Westin Mangement Team has elevated the Westin brand to that higher echelon of service if not more from my recent experience at the Westin Phoenix Downtown. Not only was I impressed, but my family and fellow MBA graduates experienced a genuine “WOW” moment while visiting the Westin Phoenix Downtown location. As if the weekend couldn’t have been anymore special, the Management Team truly outdid themselves with facilitating our stay at the Westin with personalized touches and overall attention to detail. We will continue to praise both the Westin Phoenix Downtown and their Management Team to all whom we encounter going forward, and definitely look forward to our next visit which we are currently in the process of planning. I am truly at a loss for words, and honestly do not believe that words can ever justify the incredible experience that the Westin provided for my family and I. As an avid traveler both stateside and internationally, I believe that both quality and personalized service is what separates the good from the best. The Westin Phoenix Downtown is primed to set a new bar in respect to hotel luxury and high-end service for the Phoenix area.
December 18, 2014
Rated 5 out of 5 by JosieBill Excellent hotel in center of Phoenix, AZ
The hotel is a great place to be in the center of things. But, I would think a little bit more of a notice on Central Ave that Westin Phoenix is nearby. We had to go down the street to turn around and look for the hotel. Staff at check-in great. Bedding--so so. First class bedding, but the same with all the hotels that upgrade their bedding, duvets, comforters. Overkill. All the pillows. But, the pillows at WESTIN Phoenix were king size and 2 were able to be pushed into a nice sleeping position. The normal duvet between 2 sheets was awkward and too warm/ the comforter went on the floor. Hotels need to do better at making it easy for people to manage the bedding and sleep well. Also, the bathroom was excellent, but I needed an accessible with the higher commode and forgot to ask for that kind of room, but we didn't want to change rooms after checking in. I just had a knee replacement 8 weeks ago so it was hurtful and awkward not to be able to hold onto something to get up and down.The restaurant was pricey but food was only average; service excellent. Overnight parking was extraordinarily pricey--$28 overnight parking with only valet service. Brought a $269 room to $369 with the parking and taxes. for one night we spent over $400. But, it was within walking distance of the Phoenix Convention and Symphony Hall, very convenient. Negative item is no directions on how the thermostat worked; room was too cold for us, and no numbers on thermostat to indicate which way to turn wheel; called front desk but no one answered for about 25 rings, and no call back. Turned first to right and waited for temp to rise; didn't rise from 71 to 78 for over 2 hours. Then turned to left, still no indication if room temp was lowered. Took 4 hours before we found turning to right did raise the temp, but only 2 degrees. Disappointing there.
January 6, 2015
Rated 5 out of 5 by CF01 Wonderful Anniversary Celebration
I hadn't been to downtown Phx for about 10 years. Last time I was there the local shopping area was Copper Square (now Arizona Center). I chose the Westin because I wanted some place nice with a view for an overnight anniversary stay.
We were greeted warmly and the concierge upgraded our room when she heard it was our anniversary. We spent a lot of time in our lovely room looking out the window at the city lights.
The staff were personable and one member of the staff got to know us well enough to recommend a place we would enjoy for breakfast within walking distance (Phx Public Market - funky, fun and good food.)
Lovely room and bathroom, great views, terrific staff. When I return to Phx, this is where i'll stay.
January 22, 2012
Rated 5 out of 5 by Simon007 Wonderful New Property
I must confess that I know nothing of the area surrounding this hotel, but the property itself is excellent. The staff are friendly, courteous and efficient and the rooms are great, With the corner suites really enabling me to relax after a long day of work on the road this has fast become my first pick of properties in the Phoenix Metro.
December 8, 2011
Rated 4 out of 5 by HiggyHockey2012 Great Hotel - but a few minor issues
Stayed platinum got upgraded to an awesome corner suite. Great staff. Food at restaurant is only average, pool on roof is nice but its not much bigger than a bathtub! Bar service slow but overall a great hotel. Phoenix itself is very dull though so plan on driving to Scotsdale or Tempe for something to do and nightlife, etc...
November 2, 2011
Rated 5 out of 5 by SPGTraveler Perfect Service Experience
The staff executed flawlessly. Top notch Starwood service - well beyond the typical Westin service level.
November 8, 2011