Rated 5 out of 5 by RodT66 First-Class Service and Modern Luxury
Words cannot express the degree of gratitude and utmost astonishment at the level of personalized service received on this past weekend from the Westin Phoenix Downtown. My company prides itself on “Going Above for Those Who Have Gone Beyond”, and the Westin Mangement Team has elevated the Westin brand to that higher echelon of service if not more from my recent experience at the Westin Phoenix Downtown. Not only was I impressed, but my family and fellow MBA graduates experienced a genuine “WOW” moment while visiting the Westin Phoenix Downtown location. As if the weekend couldn’t have been anymore special, the Management Team truly outdid themselves with facilitating our stay at the Westin with personalized touches and overall attention to detail. We will continue to praise both the Westin Phoenix Downtown and their Management Team to all whom we encounter going forward, and definitely look forward to our next visit which we are currently in the process of planning. I am truly at a loss for words, and honestly do not believe that words can ever justify the incredible experience that the Westin provided for my family and I. As an avid traveler both stateside and internationally, I believe that both quality and personalized service is what separates the good from the best. The Westin Phoenix Downtown is primed to set a new bar in respect to hotel luxury and high-end service for the Phoenix area.
December 18, 2014
Rated 5 out of 5 by ecco50 Excellent Customer Service
This was one of the better experiences I have had recently. Upon arrival, the staff recognized my platinum status and upgraded me to a huge corner suite. As usual it was excellent and quite clean.
I had coughed at the check-in and was immediately asked if I was feeling sick. When I said yes, the attendant said they would send someone up immediately with a variety of cold medication choices to help me get a good nights rest. Not more than 5 minutes after unpacking my bags, the Nyquil and Tylenol PM arrived.
There's nothing worse than traveling for work and feeling like garbage. The staff treated me like I was a member of the family and took care of me. I couldn't have been happier.
December 5, 2011
Rated 5 out of 5 by Nadia555 Thank you Sandra!
In the beginning there was some confusion with my reservation, but Sandra was able to fix things and make my stay a very pleasant one. Its one of the best hotels I've stayed in its also one of the cleanest and most comfortable hotels. If you have a chance to stay in the corner suite take it you won't regret it. Thanks Sandra for being very professional and for the great customer service. I highly recommend this hotel.
December 2, 2014
Rated 4 out of 5 by MRCC Excellent hotel
My only problem was using the iron in my room .When using the steam button on iron it left "calcium " impresions on my pants . My pants were green with 6 white spots on them . The room attendent also did not replentish my coffe or clean my room .
December 1, 2014
Rated 5 out of 5 by CF01 Wonderful Anniversary Celebration
I hadn't been to downtown Phx for about 10 years. Last time I was there the local shopping area was Copper Square (now Arizona Center). I chose the Westin because I wanted some place nice with a view for an overnight anniversary stay.
We were greeted warmly and the concierge upgraded our room when she heard it was our anniversary. We spent a lot of time in our lovely room looking out the window at the city lights.
The staff were personable and one member of the staff got to know us well enough to recommend a place we would enjoy for breakfast within walking distance (Phx Public Market - funky, fun and good food.)
Lovely room and bathroom, great views, terrific staff. When I return to Phx, this is where i'll stay.
January 22, 2012
Rated 5 out of 5 by Simon007 Wonderful New Property
I must confess that I know nothing of the area surrounding this hotel, but the property itself is excellent. The staff are friendly, courteous and efficient and the rooms are great, With the corner suites really enabling me to relax after a long day of work on the road this has fast become my first pick of properties in the Phoenix Metro.
December 8, 2011
Rated 4 out of 5 by HiggyHockey2012 Great Hotel - but a few minor issues
Stayed platinum got upgraded to an awesome corner suite. Great staff. Food at restaurant is only average, pool on roof is nice but its not much bigger than a bathtub! Bar service slow but overall a great hotel. Phoenix itself is very dull though so plan on driving to Scotsdale or Tempe for something to do and nightlife, etc...
November 2, 2011
Rated 5 out of 5 by BigGreek Westin Phoenix
Everything was great - the only issue we had, which was NO fault of the staff, is that the hotel is grossly understaffed - it took way too long for folks to be taken care of - having one person working the front is just not enough - I know budgets must be met etc but at what cost -
November 22, 2014