Rated 4.5 out of 5 by 31
Rated 1 out of 5 by JHG11 5 star hotel with 1 star service
I stayed at the Westin from the 16th of February till the 18th, upon arriving at the hotel my gold status was not recognised until I had pointed it out to the check in staff. Still, no upgrade offered, no late check out offered. There were recent changes to the SPG program which allowed for free internet access to all SPG members from the 2nd of February 2015 but staff refused to accept this and said I had to use my welcome gift to attain internet access.
The room itself was spaceous and very nice overall but the air conditioning wasn't working properly in our room and it was very hot. I spoke to the guest relations clerk at the front desk and he said he would send an "engineer" to our room to look into it. 10 minutes later a maid came into our room and opened a window, this was unacceptable for a 5 star hotel. After further complaining they agreed to move us to another room with a working air conditioner. If this solution was offered in the first place I wouldn't be so annoyed but it was insulting for a maid to come into our room and open a window.
If this was my first experience at a Westin hotel, I may have never considered staying at another one again.
March 8, 2015
Rated 5 out of 5 by JJ201412 Good for relaxation
good view, good location and easy to hunt for food.
December 30, 2014
Rated 5 out of 5 by Coolguysh Nice hotel in Wuchang
My room has been upgraded to executive floor. Nice room and hotel. I do enjoy their indoor swimming pool...it's excellent.
December 19, 2014
Rated 3 out of 5 by kai88 Worst Front Desk Reception I've Ever Had
I have stayed at this hotel 4 times. It is a gorgeous property that is a bit out of the way but otherwise great. I'm a platinum member and in the 4 times I've stayed I have NEVER been upgraded.
Generally I find the staff warm and receptive-until my last stay. I arrived at midnight after a long day and a flight delay. The woman at the front desk was on the phone so I waited. This took about 10 minutes. This isn't great but this I understand. What care next I do not. No hello, no welcome just one word "passport." I obliged. I came with a coworker staying in another room and I had booked both. Again no greeting. She just told me "You get breakfast. Your colleague does not. You get complimentary internet. Your colleague does not. "
Then she yelled at one of the other staff and handed me my room card in the purple holder. I said "I'm platinum." She responded "No upgrade. We are full. No upgrade." I never even asked for an upgrade, I just thought she was unaware because of the key card she gave me.
Horrible experience! Basic training required,
December 8, 2014
Rated 5 out of 5 by JudyYan This hotel has great staff in lobby
The staff in lobby had very nature smile.
December 2, 2014
Rated 4 out of 5 by jinjin Why no eye contact, no smile?
This is what I always experienced in almost all hotels in China. Staffs should do eye contact and say 'hi or good morning' when they meet room guests.
November 29, 2014
Rated 5 out of 5 by Jessica716 Excellent Service
Excellent Service with Best Hotel Facilities. I will recommend all my best friends to stay when visit Wuhan.
November 17, 2014
Rated 5 out of 5 by Moomn Front office Staff so warm
Front office staff give me a good experience
November 10, 2014