Rated 4 out of 5 by bla911 一切都好
December 13, 2013
Rated 3 out of 5 by Gary82 软性服务有待改进
November 20, 2013
Rated 5 out of 5 by micson 这家酒店还不错~
April 6, 2013
Rated 5 out of 5 by Eiser 酒店位置非常好
June 30, 2012
Rated 4 out of 5 by rayfree Always meet my expection
Always meet my expection, but breakfast.
November 4, 2013
Rated 5 out of 5 by MisterT a satisfying stay
I spent just a stay here and I don't know it very well but this was a really good experience.
Very kind people (staffs and managers) take care of you.
Restaurants are well equipped and serviced.
Rooms and common areas are clean.
For sure this is one of the best option in Wuhan.
August 14, 2012
Rated 5 out of 5 by ZOEC Nice Place to stay over
Very luxurious design, friendly staff and feel so tranquil. The westin you would expect.
November 24, 2011
Rated 5 out of 5 by Bob18 Great hotel, bad check out
Great experience until the last 30 minutes. Let me start by saying the room was beautiful, the staff was attentive, the lounge was exceptional, and until the last 30 minutes I was sure I was coming back.
I went to check out at 945am, so I could catch a taxi to the airport for my noon flight. The front desk clerk prepared and handed me a copy of my folio, which looked perfect, I signed and wrote “RMB only” and said to the clerk, please charge me in local currency only. She ran my card, and handed me back a receipt that said USD, I again said I need local currency only. After traveling in China extensively I know that the local banks charge 3-6% commission if you have them use their ‘dynamic currency exchange’, while if you are just charged in local currency there is no fee. For the next 30 minutes a total or 13 employees ran my card more than 10 more times until it finally declined due to a fraud alert on my CC. Then they wanted a different card to start charging. Needless to say I said NO, as they already locked one of my cards. The stack of paperwork from the CC machine was incredible. Needless to say after more than 30 minutes at check-out I finally said ‘I have to go, I’m going to miss my flight’, then it took another 10 minutes for them to give me my card back.
I realize that what I was asking for was out of the norm, but I was not going to sign something saying I agree to be charged a fee to convert my bill to USD, when I didn’t want it changed to USD.
This hotel was great until the problem at check out, I will be back, and next time have cash to pay the folio at check out. The hotel was that nice, that I will make arrangements to avoid their CC issue.
June 19, 2012