Rated 4 out of 5 by 8
Rated 4 out of 5 by mushotoku Excellent hotel - Issues with customer service
Very happy with room, facilities and food.
Staff friendliness can be much better, especially at front desk. Checkout was a nightmare. Why you don't send the bill to the room the night before as 99 % if the hotels do?
Checkout process automation is badly needed.
July 26, 2014
Rated 5 out of 5 by femuer Always Back
It is a Starwood Hotel 100% , You can sleep very good as usually in Starwood and the service from the personnel is outstanding.
July 25, 2014
Rated 5 out of 5 by Israel80 Excellent service and location
Great rooms and amenities!
The staff has great service and always looking for your entire satisfaction.
July 25, 2014
Rated 5 out of 5 by Olivierm Great customer service
I forgot some belongings in the hotel, I called when I got home, and they had been located and put at the security department. Great service.
July 19, 2014
Rated 5 out of 5 by fitzmd enjoyed our stay
My wife, daughter,and grandson and I stayed the night before my daughter's flight to the U.S. The convenience of the location was a wonderful feature.Parenthetically, the Westin was also close to the church where my grandson was baptized the evening of our arrival as well. Double bonus. The staff couldn't have been more helpful and courteous from giving directions, answering questions, promptly providing a crib, etc. Top to bottom, Westin corporate should be very proud of this hotel and the service they provide.
June 30, 2014
Rated 4 out of 5 by Nube The hotel was over my expectations
It was a short time at the hotel, but the experience was really good.
June 20, 2014
Rated 1 out of 5 by JAL1 Pre-arranged transportation from aiport
I had pre-arranged transportation through the hotel from the airport to the hotel. No one was there to meet me. Had to arrange local transportation which was unsettling in the late evening. No one followed up during my stay and despite follow up since my return still no response from the hotel. Very frustrating! Not impressed at all.
May 9, 2014
Rated 3 out of 5 by paula0258 GREAT LOCATION
Perfect location - easy to get in - nearby few restaurants
May 19, 2014