Rated 5 out of 5 by JDHD Exemplary Service
I arranged birthday celebration at Westin Singapore, and all the staffs from concierge to room service went out of their way to accommodate my special requests to make my stay with my girlfriend truly memorable. Westin Singapore reaches the highest level of personalized services, far surpassing my expectation. The hotel has an amazing infinity pool set on top of the skyscraper to elevate your mood. It is very quiet and secluded from the central business district below. Room quality and amenity is top notch. The sea plus city view is stunning, with morning sunlight flooding the bathroom. Weekday buffet and Sunday Brunch are great, with the Sunday Brunch being remarkable. This is one exemplary getaway from the hustle of the city.
February 17, 2014
Rated 1 out of 5 by RM10 I really wanted to like it
I liked the location of this hotel. I'm afraid I did not like anything else about it. I will give the staff, the benefit of doubt as it is a new hotel and obviously new staff. But in my opinion the management should be held accountable. Here are just a few examples of the service level of this 5 star property. Breakfast... a lot of senior staff standing around in the background drinking coffee and chatting to each other...do you not have staff rooms!!! One boy cooking eggs on a single hotplate...in a restaurant that holds at least 200 people,,,, by the time he got to cook my eggs I'd finish and gone... Breakfast billed to my room although I repeatedly told them it was included. Lunch in the same restaurant... 3 separate staff members asked by a friend who was visiting the hotel, "how many rooms are there?" None of them knew!!! Is there no orientation program?. Again senior Staff eating lunch at the next table. Pool Side Bar... order a Chivas Regel on the rocks...... Lady at the bar has no idea what Chivas Regel is…. are you kidding me!!!.... Second morning laying in bed... I can only assume it was housekeeping... walked straight into my room without knocking, ringing, or saying anything, by the time I'd found my pants, they were gone, no apology. I can go on. But in my experience, I will receive a generic letter from the Sales department expressing concern and assuring me that next time I stay everything will be better. Well sorry; there will not be a next time.
January 29, 2014
Rated 3 out of 5 by bill15022014 Mixed feelings
This is my 1st review of a SPG hotel and i will as objective as possible.
At check in, they requested for my check out time, which i requested for 3pm and they duly acknowledged. I was also given recognition as a Platinum member with an upgrade to Club Floor. Okay, nice.
The minute i step my room, i saw a comb on the floor (and i have poor eye sight). At a closer inspection, i found it to be a used comb! My wife wanted to make a hot drink and took a cup from the cupboard. Upon inspection of the cup, a lipstick stain still visible! Disgusted again!
At 7pm, we moved to the lounge for evening cocktail and we moved outside (near the pool) as we have a baby and we didn’t want to disturb the rest of the guest at the lounge. We took pains to dress properly as we deem it respectful for the fellow lounge users. To our dismay, there were crowds in singlets and shorts and flippers! No enforcement of dress code at Club Lounge?! There were 2 poor staff trying to cope with the 20+ guests within the lounge. There were at least 10 more guests outside (pool area) and you can tell that they can barely cope. I helped myself with practically everything, including making my own coffee. The tables outside were also not cleared for a long time. With the strong wind blowing, things were being blown around – unsightly! I do not blame the 2 staff working at the lounge, but rather the manager who did not deploy people where it is needed most.
On the next day, I approached the front office to confirm my check out time (at about 1+pm). The front office staff on duty mentioned I have to check immediately as I have breached the check out timing. She mentioned the hotel is running full and no extension of check out time for me (even as Platinum member). I disputed the agreed timing (when I checked in) and she just mentioned the system shows 1pm (not extended). Thank God the staff who checked me in wrote 3pm on my paper key holder, which I showed it to her. After consulting another colleague, she returned with a meek smile saying, it is ok for 3pm check out.
I have stayed in a number of SPG properties in South East Asia and I must say that service level across all the properties have impressed me a lot (most of the time). From warm smiles to room upgrades to acceding to my occasional special requests… I can name them for a long time. I can only say that I am disappointed by the stay experience at Westin Singapore. You have a 5 star hardware (infrastructure) but a 2.5 star software (service). The property is a gem, but the experience is somewhat distorted.
By the way, when I checked out, I left the used comb on the floor as it is. Hopefully it will be removed before the next guest comes in.
February 16, 2014
Rated 4 out of 5 by sunilp11 Review The Westin Singapore
Enjoyed my stay this week. The room was excellent. Each staff member right from reception to express service , lounge staff , were very helpful and provided prompt service and made my stay memorable.
February 22, 2014
Rated 1 out of 5 by Sunny1970 NO SPG NIVEAU / Wrong organisation
Hotel is quite new and has nice rooms, but the management and the people are on the wrong place. THIS HOTEL HAS NO SPG NIVEAU!!!
It was my funniest stay this year in Singapore, I will never use this hotel, this is pity because its the only SPG hotel in Singapore, but the others are better.
1) I got a upgrade, that was nice but the hotel was anyway because of x-mas more or less empty.
2) They dont clean the room one time per day, you have to call and ask for cleaning. I never heard this, I pay a lot of money for a daily rate....At 5 pm I had a dirty room, no coffee, no water , no towels... like in a bad movie...2 star niveau!!.
3) forget in room dining. I ordered penne napolitana and got overcooked spaghetti. But it was a tomato soup with spaghetti...max 2 star niveau!!
4) management is not able to manage the stuff. You have about 5 people on the exit who say good morning and good evenning but nobody is able to manage taxis. You wait always about 15 minutes for a taxi, by the way I used about 6 taxi trips. No taxidriver knows where Westin Hotel is.
Compared to Hongkong, Europe and also other Singapore Hotels has this Hotel max 3 star Niveau.
5) I used the executive floor. In this floor also the stuff has a room for cleaning things and others. When they enter in this room there is a fire alarm until the door is closed, but they never close the door. So at the end you have 24 hours alarm on this floor 45.
December 26, 2013
Rated 1 out of 5 by Rich2809 Awful
This is not a good place to stay and the near tragedy is that I am on my way back there.
When we arrived early in the morning, no one was there to help with the luggage. Our taxi driver had to find a trolly and help us into the hotel. The front desk at the door was on the phone a too busy to help.
Check in was horrible.
Room was very small, there was nowhere to plug in the hairdryer anywhere near a mirror.
We had our son with us, we had asked for a suite, non available so we got a room. The hotel did not have any roll away beds! How is this possible. My son had to sleep on the FLOOR. Crazy. No roll away beds were available for our whole stay. They should have hired one, bought one, borrowed one, but no NADA.
The executive lounge....well it is far too small for the hotel. We could not physicaly get in the lounge as it was completely and utterly packed with guests. We had to sit outside.
It was so busy that the hotel opened up another area on the (i think) third floor. We never went there we just ate outside the hotel.
The staff are very new and it shows, the thing I hate most, desperate door bell ringing at 8.20 am, with the accompanying 'house keeping, housekeeping.'
I could go on and on but really with a hotel like this it is just a waste of time. We are dreading our return
January 9, 2014
Rated 3 out of 5 by SL35871 Friendly staff but needs improvement
Staff at check in and executive lounge are friendly and attentive
Breakfast on the 32th floor is a different question - there wasn't many customers but I had to wait a while to get attended to to get a table
Room is problematic - toilet flushing is spoilt for the whole night I was here (making loud sounds) - I just glanced thru other reviews on the site which mentioned the same problem so obviously things have not improved. Hairdryer is also a problem
Gym is small but good though
February 13, 2014
Rated 5 out of 5 by NYreviewer Fantastic space and service
This was definitely the best Westin hotel I've ever stayed in. The room was spacious with the best view and the service was impeccable as well.
February 15, 2014