Rated 2 out of 5 by Burak14 Vacation June 2014
Thought we would try this new hotel. We were expecting a typical welcoming Westin experience for the last few days of a family vacation. Disappointed to find the hotel catering for business guests and much less welcoming for family and holiday guests.
Most disappointed in the staff in the executive club, who made it very uncomfortable and unpleasant for us all. Other facilities very limited for family/leisure.
July 5, 2014
Rated 5 out of 5 by MYCL This hotel has great views
The room is excellent. Food in Cook & Brew is recommended.
August 17, 2014
Rated 1 out of 5 by RM10 I really wanted to like it
I liked the location of this hotel. I'm afraid I did not like anything else about it. I will give the staff, the benefit of doubt as it is a new hotel and obviously new staff. But in my opinion the management should be held accountable. Here are just a few examples of the service level of this 5 star property. Breakfast... a lot of senior staff standing around in the background drinking coffee and chatting to each other...do you not have staff rooms!!! One boy cooking eggs on a single hotplate...in a restaurant that holds at least 200 people,,,, by the time he got to cook my eggs I'd finish and gone... Breakfast billed to my room although I repeatedly told them it was included. Lunch in the same restaurant... 3 separate staff members asked by a friend who was visiting the hotel, "how many rooms are there?" None of them knew!!! Is there no orientation program?. Again senior Staff eating lunch at the next table. Pool Side Bar... order a Chivas Regel on the rocks...... Lady at the bar has no idea what Chivas Regel is…. are you kidding me!!!.... Second morning laying in bed... I can only assume it was housekeeping... walked straight into my room without knocking, ringing, or saying anything, by the time I'd found my pants, they were gone, no apology. I can go on. But in my experience, I will receive a generic letter from the Sales department expressing concern and assuring me that next time I stay everything will be better. Well sorry; there will not be a next time.
January 29, 2014
Rated 5 out of 5 by shellman Excellent hotel with great staff
This is one of the best Westin that I've stayed at. Rooms are immaculate (and they have rooms with two double beds - which is rare in Singapore). Views are excellent (the hotel rooms start at the 33rd floor). It's located near an MRT station, as well as the recently remodeled Lau Pa Sat food court.
One other note about the room. The aircon is completely silent (and very effective). It may seem minor, but if you're a light sleeper who always notices the noisy HVAC systems in other hotels, you'll get a pleasant sleep here.
And kudos to the staff - all were professional, and extremely friendly and helpful.
July 15, 2014
Rated 3 out of 5 by Lmrenolds If you're an SPG member. Stay elsewhere
Hotel is great and new. However as a Platinum member there was hardly any recognition and benefit. I had previously come from the W hotel sentosa cove. To all SPG members coming to Singapore. Your better off staying at the St. Regis or W hotel. SPG members are treated better and almost guaranteed a suit room. If no upgraded room is available- at least you will be recognized and they would do their very best to make your stay the very best. Finally, this hotel is definitely not a family hotel.
July 8, 2014
Rated 1 out of 5 by Rich2809 Awful
This is not a good place to stay and the near tragedy is that I am on my way back there.
When we arrived early in the morning, no one was there to help with the luggage. Our taxi driver had to find a trolly and help us into the hotel. The front desk at the door was on the phone a too busy to help.
Check in was horrible.
Room was very small, there was nowhere to plug in the hairdryer anywhere near a mirror.
We had our son with us, we had asked for a suite, non available so we got a room. The hotel did not have any roll away beds! How is this possible. My son had to sleep on the FLOOR. Crazy. No roll away beds were available for our whole stay. They should have hired one, bought one, borrowed one, but no NADA.
The executive lounge....well it is far too small for the hotel. We could not physicaly get in the lounge as it was completely and utterly packed with guests. We had to sit outside.
It was so busy that the hotel opened up another area on the (i think) third floor. We never went there we just ate outside the hotel.
The staff are very new and it shows, the thing I hate most, desperate door bell ringing at 8.20 am, with the accompanying 'house keeping, housekeeping.'
I could go on and on but really with a hotel like this it is just a waste of time. We are dreading our return
January 9, 2014
Rated 5 out of 5 by breezee Great for business travelers
staffs are friendly and welcoming, has a proper size of room, bed is comfortable to have a good sleep and relax. The deco of lobby lounge is very classic and cozy. Only 30mis away from the airport. Perfect for business travelers.
August 13, 2014
Rated 5 out of 5 by Hensley Urban Oasis
One of the most amazing swimming pools I have ever seen can be found at this hotel. It is large, sleek, and infinity style. There is a great spa attached to the pool. In front there is always a taxi. As for dining, there are very few breakfast options around the hotel. None of which are open on Sundays.
August 12, 2014
Rated 1 out of 5 by Sunny1970 NO SPG NIVEAU / Wrong organisation
Hotel is quite new and has nice rooms, but the management and the people are on the wrong place. THIS HOTEL HAS NO SPG NIVEAU!!!
It was my funniest stay this year in Singapore, I will never use this hotel, this is pity because its the only SPG hotel in Singapore, but the others are better.
1) I got a upgrade, that was nice but the hotel was anyway because of x-mas more or less empty.
2) They dont clean the room one time per day, you have to call and ask for cleaning. I never heard this, I pay a lot of money for a daily rate....At 5 pm I had a dirty room, no coffee, no water , no towels... like in a bad movie...2 star niveau!!.
3) forget in room dining. I ordered penne napolitana and got overcooked spaghetti. But it was a tomato soup with spaghetti...max 2 star niveau!!
4) management is not able to manage the stuff. You have about 5 people on the exit who say good morning and good evenning but nobody is able to manage taxis. You wait always about 15 minutes for a taxi, by the way I used about 6 taxi trips. No taxidriver knows where Westin Hotel is.
Compared to Hongkong, Europe and also other Singapore Hotels has this Hotel max 3 star Niveau.
5) I used the executive floor. In this floor also the stuff has a room for cleaning things and others. When they enter in this room there is a fire alarm until the door is closed, but they never close the door. So at the end you have 24 hours alarm on this floor 45.
December 26, 2013
Rated 5 out of 5 by kim78 Great night
It was a great experience for my girlfriend and me as we celebrate our anniversary together.
August 11, 2014
Rated 4 out of 5 by Arundra Unexpected 'Upgrade' - Room 3923
My partner and I stayed over at The Westin Singapore during National Day (9-10 August 2014) and even though it was supposed to be during the peak period, the service that your staff provided helped to ensure that our stay was a pleasant one.
Being a Starwood Member, we had initially thought that we had been upgraded to a room that has a better view of the city. However, we were surprised to learn that your deluxe rooms (facing city) had provided us a more comfortable stay than the previous occasion.
Not only was the room spacious and wide, the shower area in the bathroom was equally spacious as well. My partner and I were pleased with the room that we had, even though we realised upon check-out, that we had not been upgraded.
We had also called for housekeeping services at 2 am in the morning. At that ungodly hour, we had expected that the speed taken to deliver our request would take a longer time, however, we were surprised that our request was acceded to in a matter of mere minutes.
Food quality at the international breakfast buffet was also relatively commendable. A larger variety of hot food could have been served, but it was definitely a palatable experience that we had, satisfying our hunger first thing in the morning.
Thank you Westin, for ensuring that we had a 'better than average' experience staying in your hotel. We will definitely return in future, especially with such value-for-money deals! Do continue to keep up with such offers! :)
August 11, 2014
Rated 1 out of 5 by shuyen The worst
Being a SPG member, I have seen high standard set for all Westin I stayed except for the Westin in Singapore,which is the worst ever. The housing keeping did not do her job. All stuff in the room I used the first night were still messily placed , such as kettle and iron board after my return from work (I left at 830am). A lot of hairs were found around the basin. I wonder if she has ever tided up things. The running machines in the fitness center were full of trash, including headset covers.
April 5, 2014
Rated 1 out of 5 by Jemerson Quality of hotel staff and room
brought my family to Singapore to experience the new Westin and this might be my last time I would stay at this hotel. Concierge staff attitude was great. However, staff at Service Express line is the worst among all hotels that I ever stayed in the world. 3 calls were made to switch my room after my check in and my request were lost from each staff to the next, and I have to repeat all the time with the same request since no one would call back with the status of my request. Finally Jeraldine (Guest service supervisor) came to the rescue after my escalation. Just before I left I asked for extra tower to be delivered but forgot that I had my Do Not Disturb light on, but service express did not circle back to let me know till I called again 25 min later. Another huge issue with the room I am in: double bed room, however, the shower room does not have blind to ensure privacy. If this is truly a business hotel and the chance of colleagues staying together is high but the shower room has 50% see through doors with no choice of blind to have 100% privacy. Hotel responded that this is the design and many guest have complained but your designer said this is the design. Sigh ... looks like designer has ultimate power over customer voice. Definitely the worst hotel experience I had as I travel 80% of the time staying in many SPG branded hotel, and Westin is the prestigious brand.
April 19, 2014
Rated 5 out of 5 by Lausiir This hotel has great services and comfy
Great hotel, great service. Elite members well recognized!
August 8, 2014
Rated 5 out of 5 by Smartfoneaddict Great ambiance and location
Asia Square is a great location and this 32nd to 46th floor hotel definitely has the usual Westin vibe. .
August 4, 2014
Rated 5 out of 5 by Wendy19 Stop Over
We stopped over in Singapore on our way to Europe. Hotel and staff were great. The only negative comment is that it was a little out of way but this is offset by fantastiic view.
August 2, 2014
Rated 4 out of 5 by wu76 overall very comfortable
location convenient to business area, room very comfortable, amenities can be improved, room very clean.
August 3, 2014
Rated 4 out of 5 by mae10 Brand New Hotel, usual troubles
For a brand new hotel it has the usual troubles. I literally encountered one problem for each night of my stay. My stay was for 3 nights. The hotel management did however handle the problems graciously.
First night, the AC was not working. Having just taken a flight in from usa I slept the night in 23C, when I prefer 18C. I called the front desk in the morning regarding the problem. The mechanic that came up knew some English and stated the obvious that it takes time for the room to cool down. I tried to explain to him that it had not cooled down after an entire night. He seemed to understand and stated that he will send someone else to take a look at the problem. I came back to the hotel that night and the AC problem still had not yet been resolved. I called the front desk again. They advised that they are not aware of the issue but will send up a mechanic. This time around there were 3 mechanics and within 10 minutes they fixed the AC problem.
On the second night, the card reader on the room door had a dead battery. The manager came out to say that he will take a look at the situation and be back in 30 mins. I waited 45 mins in the lobby, no update. Finally, I decided to inquire from the front desk regarding a status. The manager appeared and then provided a status update. They needed a little more time to fix it. I waited for about 1.5 hours before I was allowed back into my room and the problem was still not fixed. The manager offered drinks in the house but at that time of the night I was jet lagged, tired and just wanted to sleep. They finally fixed the problem the next morning.
Third night, my room key did not work. I had confirmed with the hotel staff multiple times of my check out date and time. I am not sure why my key card did not work accordingly. This problem was a quick fix.
As for the actual hotel amenities, they were great. The executive lounge provides continental and Asian breakfast items. The gym is decently sized for a hotel. Great view. Great rooftop pool. The location is walking distance to many financial buildings, metro stations, and Hawker buildings.
December 10, 2013
Rated 4 out of 5 by Singh24 Amezing view
We stayed one night .Awesome experience . Rooms are beyond imagination . Wonderful harbour and city view from the rooms .
The swimming pool was amazing . I thoroughly enjoyed my one day stay at Westin with my family .
July 30, 2014
Rated 5 out of 5 by xdubs Beautiful hotel, serene experience
I enjoyed my one night stay during a business trip. The hotel is very new, clean, and elegantly furnished. Very lux feeling and kind staff. The breakfast buffett has a wide selection of good food.
July 28, 2014
Rated 2 out of 5 by FQTHON New but urgently needs improvement
first on the positive side: quality and comfort of the bed what you expect from a Westin and outstanding staff at the lounge and portier, quality of lounge selection even for Asia is very good
but: room is vey noisy, furniture is obviously the cheapest quality on the market, reception is far from trained and qualified (slow, pulled up 3different resevations before actually finding mine, poor English...and thats Singapore...), to receive an adapter takes 5 calls ( when they furnished the room the multiple poweroutlet was placed exactly on the other side of the room and far of the desk), different then confirmed in writing 1week before arrival spa was not available for use, reservation showed upgrade as SPG Platinum to a suit which was not available at time of check in and breakfast in the restaurant is an unvoluntary morning exercise...long ways, slow service (fewguests but many employees), selection far from standard, overall service speed is extremely slow
November 19, 2013
Rated 1 out of 5 by Alan39 Very disappointing Westin experience
1) Shower heater wasn't working during the night (around 1+am), ended up having to shower in the freezing cold.
2) Paid for the Singaporean Staycation Package. Package's main selling point was the late check-out at 4pm. While I am aware that's not guaranteed and subject to availability, to have the check-in staff robotically and un-empathetically tell me "no, the best I can offer you is a check-out at 12pm" is simply too off-putting and really starts off my staycation on a rather unwelcoming note. Surely, she could be better trained to sound less scripted, mechanical and more empathetic to the guest's disappointment and frustration? And guess what, when I went to check-out at 12noon as instructed, there was such a long queue that resulted in me finally checked out only a full 35mins later. What a waste of time! This, together with the heater not working, surely left a bad aftertaste to my Westin experience.
3) Clearly, the breakfast venue wasn't prepared for full capacity. No available seating even though we went during the stipulated breakfast hours and were asked (though nicely, to the manager's credit) to be seated at the nearby lounge. Which turned out to be a blessing in disguise really, as the breakfast venue was an intoxicating cauldron of cooking grease and fumes, due to the open kitchen concept and poor ventilation. I really pity those who went for breakfast all dressed up for the day's activities! All in all, not what I would expect from Westin.
July 29, 2014
Rated 1 out of 5 by 20july2014 No go
45 min and more to get basic roomservice;
dining / breakfast menu way below expectations ..
July 28, 2014
Rated 4 out of 5 by katemoom Excellent hotel room, guest experience needs improvement
We experienced some issues during check in and on the day of checking out. Double check in when we arrived late after 7pm. We were given a room that was already assigned to someone else. A man in his underwear opened the door and was angry at us. Most shocking hotel stay experience in my life. Hotel staff who checked us in assigned another room to us and apologized. No staff escorted us to our room to assure and comfort us. We were both in shock. Duty manager called later and was kind enough to accept our request for complimentary late check out the next day. Air-play was not working and we only found out the hotel had a server issue after trying for 30 minutes. Technician came to our room and was unable to fix it. We went for lunch at Seasonal Tastes and enjoyed the buffet very much. My friend was having stomach upset and had to get back to our room urgently. We could not select the level we wished to go and the lift went up to 40th floor. We decided to take the stairs and realized we could only enter on re-entry floors. However, doors at re-entry floors could not be opened and we were panicking. We managed to get out on 35th floor to the swimming pool. My friend rushed to the bathroom at the Spa. I went to lobby level to get my key cards reprogrammed. Staff again apologized and gave me new key cards without explanation. I rushed back to fetch my friend and headed to our room. Besides these hiccups, my friend and I both loved the hotel room as it is the cleanest room with excellent level of comfort! We love the design, decorations, furniture and of course, the heavenly beds! The bathroom is exceptionally spacious for a standard room with a shower stall that can hold a shower party of four! The view is fantastic! I booked this stay as a belated birthday gift for my friend and felt bad that she had to experience issues. I hope to stay again next time with a smoother and more relaxing experience.
July 29, 2014
Rated 5 out of 5 by JDHD Exemplary Service
I arranged birthday celebration at Westin Singapore, and all the staffs from concierge to room service went out of their way to accommodate my special requests to make my stay with my girlfriend truly memorable. Westin Singapore reaches the highest level of personalized services, far surpassing my expectation. The hotel has an amazing infinity pool set on top of the skyscraper to elevate your mood. It is very quiet and secluded from the central business district below. Room quality and amenity is top notch. The sea plus city view is stunning, with morning sunlight flooding the bathroom. Weekday buffet and Sunday Brunch are great, with the Sunday Brunch being remarkable. This is one exemplary getaway from the hustle of the city.
February 17, 2014
Rated 5 out of 5 by Russ214 Awesome!
After 61 nights so far in 2014, this has been my best stay, to-date! The staff was very focused, helpful and got everything taken care of!
The hotel was close to the central business district of Singapore, had an amazing executive club lounge and the infinity pool was awesome!
Operationally, the staff was amazingly hospitable and took care of even the little things. I extended my stay by one day and usually I have to go get my keys re-done etc. but at this hotel, all I did was wakeup in the morning and the new key was already under the door. The hotel is 8 months old, but the facilities were amazing and the hotel was very well run!
June 30, 2014
Rated 4 out of 5 by Jerjermy Great with rough edges
Turn down the music in elevator.
Extend swimming pool opening hours..
Better pillow thickness (too thick)
June 26, 2014
Rated 4 out of 5 by KO66 my experience
excellent hotel, courteous staff. Exceeded my expectations. Please keep it up
July 25, 2014
Rated 4 out of 5 by JC1982 Gd on "hardware" but lack of SPG GOLD recognition
The hotel is new and the rooms are pleasant. Most staff are courteous and friendly though attendants at the pool could be more helpful in setting up the pool shades. The most disappointing aspect was the fact that I had to fight for an extended check-out even though I was a SPG GOLD member. This is the 2nd time that it happened to me and both times at Westin Singapore. The receptionist stressed that she can only extend till 2 pm and it was subjected to availability. It wasn't until I asked for the SPG terms and conditions that states (i) 4pm check out (ii) the "subject to availability" clause is for resorts & conf hotels which Westin wasn't that she eventually relented. For a biz traveller like myself, check-out times is one of the reason for choosing a hotel and its on this basis of failing to honour the SPG terms & conditions voluntarily that I am not recommending the hotel to others.
July 21, 2014
Rated 3 out of 5 by bkng Disappointed
The only good memories I have from the hotel is new and clean. Other then that, unless I am there for business meeting, I wouldn't pick this hotel for a break/getaway. One thing that I can't accept is we have to pay for parking even though I am a hotel guest. I have stay in Westin in other countries, sad to say, Singapore one is the worse one I have been to.
July 22, 2014