Rated 4 out of 5 by Andrew1220 Great Staff Responsiveness and Nice Lobby
It was really great on your staff when I checked in at your hotel. I can't remember her name, but while on checked in on 13 Nov 2015 around 1:30pm. I am SPG member, but I can't remember my account number etc. She helped me to find my information and activate the account for me, moreover provided the free wifi service for my room. She is really very nice have have great patience to check for me. I enjoyed stayed at your hotel very much. Not only enjoyed the room facilities, but also the wonderful lobby, especially at the evening time with someone playing the piano, so comfort and relax. Moreover, the infinity swimming pool attracted me very much. Though the building at the front has blocked the view, still it is very nice.
November 17, 2015
Rated 4 out of 5 by felicia88 Good staff service won me over
Stayed one night for a personal/business trip. From arrival to checkout, it is a pretty good experience. The room wasn't ready when I came in staff that escorted me to the lounge was also from Malaysia. Very pleasant girl :)
Was upgraded to an executive sea view and club lounge as an SPG platinum. At the lounge, there is this chinese staff (sorry didn't manage to memorize the names) was very obliging and great service... All of them were very attentive and nice.
Tried the breakfast at 32nd floor pretty good spread... Wish there were more japanese option... The infused water and fruit juice
Selection is very good! Staff at the omelette station was super friendly!
The only cons is that construction building in front of westin. So from the breakfast place and lounge and my room, there's a view of construction.
I personally enjoy the quiet surrounding, given location wise it's not close to the shopping area bit that's okay.
There's even street food if you want to go for local food across the street about 10 mins walk which opens till late.
November 9, 2015
Rated 2 out of 5 by dollymike Poor service @ reception...
bad reception at check in. staff acts as automator not human.. better trained staff @ check in..
October 27, 2015
Rated 3 out of 5 by avallis Jus another business hotel
It's a mistake to have my staycation with my family there. It's a great hotel, facilities and room are 5*, but I can't speak the same for its software, ie the customer service. Right from the point we reached the hotel, checked in till checked out, I did not feel welcome at all. There was simply no warmth and kind pleasantries from the staff.
Come'on guys, it's a weekend, chill!
October 11, 2015
Rated 5 out of 5 by Sh83 Great Stay !
After my sixth stay here and finally for the first time I was upgraded to a sea view suite! A special thanks to Sara who manage to arrange a welcome birthday cake for my early birthday celebration and resolved my billing request. The SPG platinum recognition from Westin Singapore is very much felt during this stay.
Overall, the entire Westin team is always warm, friendly and will do their best to fulfill and anticipate every guest request. A special kudos to the team from the executive lounge!
A minor comment on the pool closure area, where it should be properly communicated through notices in the rooms (since I was told it will be closed till 23rd September) instead of a simple barrier and a signage. This resulted one of your associates shouting at the guests to chase them out of the closed area, which is clearly quite embarrassing for everyone.
September 13, 2015
Rated 5 out of 5 by skyfullofstars Great initiative & staff
There was a leaking ceiling that only started during the night of our stay and this affected my friend's sleep for the night.
I was surprised with the efficiency and initiative of the staff whom delivered our in-room breakfast - She informed the hotel about the leaking roof on her own accord, of which the maintenance person came within 10minutes.
Also upon check-out, staff Miguel Gamboa addressed the issue and when I inquired about the Westin bear, he gave them as complimentary gifts to me. Very pleased with this "surprise". Thank you for the good service guys!
August 31, 2015
Rated 5 out of 5 by BruceW Presidential Suite
The suite was beautiful and very much appreciated. Everything from the hotel side was great. Unfortunately there is really poor noise intrusion from the adjacent construction sites that starts at about 5am.
The adjacent contractors may be breaching civil guidelines. This may be a serious problem if you have A VIP staying at the hotel And if noise controls are not enforced, it may we worthwhile improving the acoustic performance of the bed room to the Presidential Suite - possibly by adding an internal glass - often we refer to these as jockey sash window systems.
If you need anything further I would be pleased to discuss.
August 22, 2015
Rated 4 out of 5 by Barbiemel My stay
The hotel site is quiet. Taxi is hard to get by. I have to use UBER service almost my whole trip. Addition request when checking in was not met ( early check in and late check out ) Its good for guest who wishes some quite hotel location. Walking distance from MBS (30 mins). Theres inadequate pool staff and pool snack selection wasnt great. The design of the hotel lobby was good.
August 13, 2015