Rated 2 out of 5 by AHPM Awful nights sleep
The night we were there the standby generator ran the whole night through to seven am in the morning, loud and penetrating drone, no sleep at all. Some other things are not ideal, like the hotel starts on the 32nd floor and requires two lift journeys to get to the room, much rather stay at a hotel that is off the street with ground level facilities
August 25, 2014
Rated 3 out of 5 by icygobi Could have done better
The staff at ground floor was welcoming and was able to direct us to the lobby at level 32. Staff at counter was friendly, however, I find the check in procedures a tag too tedious.
Room was nice and cosy and the amenities were great. Internet was complimentary which is another plus point. However, do note that you need to be a SPG member to enjoy the free services. Bed was comfortable and sleep could have been excellent, if not for the constant sounds - sound I believe coming from outside of hotel (reads soundproofing system could have been better) and "sparks" that sounded like electric sparks. The room was not dark enough for a condusive environment for sleep. The occasional blinking lights on the ceilings, the modem lights and the switches of the tv were slightly annoying. Other than that, everything is alright.
Breakfast at level 32 was under expectation. Not too much selection and varieties and food were not promptly topped up. The juices selection were however fantastic.
Check out was a breeze
August 25, 2014
Rated 4 out of 5 by Adrian2658 Great business location
I had business meetings with my bankers and truly surprised to find such a value quality hotel located just next to the Financial district.
Their beds live up to the trademark of heavenly sleep provided. The 32nd floor lobby offers great viewing of the Marina area and spacious and comfortable feel for a guest welcome.
If u drive n intend to park in hotel for long hours, be sure to ask for recommendation where parking rates are not by the minutes.
August 23, 2014
Rated 5 out of 5 by Mi86 Relaxation hotel
Clean n quiet environment. Room is spacious and clean. Bed is really really comfortable. Hotel service is good.
August 25, 2014
Rated 4 out of 5 by Audi41 Great hotel
Modern rooms, spacious bathrooms and a great view.
August 24, 2014
Rated 1 out of 5 by SPGfan29 Disappointing performance
During my several stays this year, the poor quality of the staff was painfully obvious, with only a few exceptions. From simple mistakes such as not clicking 'check in' after I've checked in (rendering me without Internet while the IT folks tried to troubleshoot in vain), to non-arrival of food, rude and inexperienced managers, concierge sending me to the wrong location when I had to urgently find a police station, over-charging on invoice, unstaffed front desks and lobby during late arrivals.
For a business hotel, the in-room speaker phone does not work, even when calling internally. Standing just a foot away, the other side cannot hear you, forcing me to bill clients a hefty mobile roaming charge although they'd provided a toll-free dial-in. The duty manager wrote back to insist that their testing of the speaker phone was alright, despite her staff not being able to hear me on it across all my stays.
If this wasn't the only SPG hotel right next to the MBFC, I would not stay here. Thus on weekends I move to other SPG properties.
May 28, 2014
Rated 4 out of 5 by Matt7110 This hotel can give me comfort stay.
The room is pretty new. The bathroom can give me a relax shower. The view is not good due to the construction in front. Hope next time I can get the better view.
August 20, 2014