Rated 5 out of 5 by MarkAus friendly and helpful staff
It was unforgettable experience during the stay at hotel with crazy typhoon and heavy rain. Though weather affected my holiday, hotel staff were very friendly and helpful. Can't forget that night when water flooded into room from balcony. Mr. Li Qiang helped to fill the gap using towels and cleaned the room at midnight. Good service. Recommend.
August 8, 2015
Rated 5 out of 5 by JasonRC In-laws 40th Anniversary
My wife and I live in Boao, her parents were visiting us from Moscow and celebrating their 40th wedding anniversary while here. We planned 2 nights 3 days in the area staying at Westin. We cancelled the off site excursion because the pools, beach, and grounds were so nice at this hotel.
The food at 5Senses was very nice and the staff were very attentive, very helpful with our 11month old daughter. For the anniversary dinner we ate at Mai, the Japanese restaurant, and Kimberly and Emily were tremendous at managing my needs!!
Total 5 star service, they helped me pick a menu of a variety of dishes 2 bottles of wine... my family sat down and they began to just continuously bring us our food. Absolutely perfect.
Annie the FOM gave extra attention with flowers and balloons to our parents.
The whole stay was wonderful and the staff really took care of us. We even mispacked enough diapers for our daughter and Jack Zhao made a few calls and got us sorted.
Thank you! We'll be back again.
August 25, 2014
Rated 3 out of 5 by Hubby123 Overall Acceptable
Very unfortunately the main swimming pool with system failure which we cannot swim.
August 4, 2014
Rated 3 out of 5 by Niu61 this hotel has great potential
staff need to be well trained in term of services and responsibilities.
July 18, 2014
Rated 3 out of 5 by Richard2014 Good Hotel, Great Guest Relation Manager
We (family, with three young children) enjoyed our stay, but what truly made the experience was the exceptional service and help provided by Pedram Yazdani. He went above and beyond the call of duty on a daily basis to make our holiday a memorable experience.
Thanks again Pedram!
July 13, 2014
Rated 5 out of 5 by Iven Great view and location
Wonderful sea view and location. Facilities in the room make me feel comfortable and convenient. Staff helped me a lot.
July 11, 2014
Rated 4 out of 5 by Sherrera Great hotel facilities
The Japanese Restaurant, "MAI" needs tremendous improvement in the layout and the food preparation as well. In my dining experience at MAI I feel that diners should not be subjected to smokiness caused by the hot teppanyaki styled grills.
I had gone in on 8th July for a light dinner that consisted of sashimi and salad but I came out smelling like I had just came out of a burger joint. On top of that, I found a bone in my sashimi. The hostess was gracious enough to offer me a dessert in lieu of my "discovery".
July 11, 2014
Rated 5 out of 5 by Jojo77 this hotel has great sea view
facing South China Sea directly, and with pretty sea view, broad and blue, which is marvelous for relaxation.
May 11, 2014