Rated 5 out of 5 by JasonRC In-laws 40th Anniversary
My wife and I live in Boao, her parents were visiting us from Moscow and celebrating their 40th wedding anniversary while here. We planned 2 nights 3 days in the area staying at Westin. We cancelled the off site excursion because the pools, beach, and grounds were so nice at this hotel.
The food at 5Senses was very nice and the staff were very attentive, very helpful with our 11month old daughter. For the anniversary dinner we ate at Mai, the Japanese restaurant, and Kimberly and Emily were tremendous at managing my needs!!
Total 5 star service, they helped me pick a menu of a variety of dishes 2 bottles of wine... my family sat down and they began to just continuously bring us our food. Absolutely perfect.
Annie the FOM gave extra attention with flowers and balloons to our parents.
The whole stay was wonderful and the staff really took care of us. We even mispacked enough diapers for our daughter and Jack Zhao made a few calls and got us sorted.
Thank you! We'll be back again.
August 25, 2014
Rated 5 out of 5 by cxfan Brand new hotel !
Great SPG Plat recognition (suite upgrade + free bfast). Good facilities, although location is in far reaches of Haitong beach without nothing nearby - limited food options. Recommend that they partner with the other SPG hotels in the area for the shuttle service to the city. Otherwise, excellent peaceful and relaxing stay.
December 31, 2013
Rated 3 out of 5 by Hubby123 Overall Acceptable
Very unfortunately the main swimming pool with system failure which we cannot swim.
August 4, 2014
Rated 4 out of 5 by Sherrera Great hotel facilities
The Japanese Restaurant, "MAI" needs tremendous improvement in the layout and the food preparation as well. In my dining experience at MAI I feel that diners should not be subjected to smokiness caused by the hot teppanyaki styled grills.
I had gone in on 8th July for a light dinner that consisted of sashimi and salad but I came out smelling like I had just came out of a burger joint. On top of that, I found a bone in my sashimi. The hostess was gracious enough to offer me a dessert in lieu of my "discovery".
July 11, 2014
Rated 3 out of 5 by Niu61 this hotel has great potential
staff need to be well trained in term of services and responsibilities.
July 18, 2014
Rated 3 out of 5 by Richard2014 Good Hotel, Great Guest Relation Manager
We (family, with three young children) enjoyed our stay, but what truly made the experience was the exceptional service and help provided by Pedram Yazdani. He went above and beyond the call of duty on a daily basis to make our holiday a memorable experience.
Thanks again Pedram!
July 13, 2014
Rated 5 out of 5 by Iven Great view and location
Wonderful sea view and location. Facilities in the room make me feel comfortable and convenient. Staff helped me a lot.
July 11, 2014
Rated 4 out of 5 by EnglishmaninBeijing Thank you the GM
Haitang Bay for 4 nights in a suite with family of 4. Amazing swimming facilities and the staff were all courteous, but not proactive.
It took us many attempts to order a vanilla milkshake - which in the end came as a Mango flavour.
The infrastructure is fantastic but while the welcome is warm the staff did not quite understand the needs of a family e.g. water by the poolside.
The GM made up for the shortcomings - but of course it isn't fair that senior staff should attend to basic requirements such as a milkshake.
Breakfast buffet was excellent with some of the best pastries and coffee I have tasted.
As always the Westin beds and linen are luxurious and when I get home, it is one of the parts of the Westin experience I miss most; never of course bringing any of these home.
April 18, 2014