Rated 4.2 out of 5 by 64
Rated 5 out of 5 by 02PR60 Southern Heavenly Comfort
It would be difficult to describe the pleasure of the hospitality given by the Westin Birmingham Hotel--it was SUPERB at every level. "Vanessa" at check in should win an Academy Award for courtesy and enthusiasm, and joined by William and Pam (Concierge). The Todd's Pub staff were equally great with special mention for "Theo," Deborah and Chelsey. The Southern charm and hospitality could not have been better ! ! !
November 24, 2013
Rated 4 out of 5 by Rick55 This hotel has great potential
Overall this property is classic Westin with a great location and the rooms are very quiet even though it is very close to interstate traffic. The staff needs improvement, i.e. my wake call for 5:15am came @ 3:15am because the time had been entered incorrectly by someone on the staff. I was not asked about my Starwood status and welcome amenity when I checked in and had to call back down, was put on hold, and then finally found out. Clearly whoever is training new employees needs to do a better job as right now they are not at the level that you would expect from a Westin property.
November 27, 2013
Rated 5 out of 5 by AirForceTammyB Great Stay
Would definitely stay at this hotel again. Even though there was a very annoying blower type noise outside of my window at 6:30 am, I had a wonderful stay. I am definitely a Westin fan!
November 11, 2013
Rated 5 out of 5 by keithb Courteous Staff
At check-in, the front desk was very welcoming and pleasant. The valet parking team was very energetic and accommodating.
November 8, 2013
Rated 5 out of 5 by Wedding2 Superb
Everything was terrific: the staff were so accommodating, the facility met all our needs.
November 26, 2013
Rated 5 out of 5 by TonyM Another Great Westin visit
This is a great hotel and located close to the Convention (Civic) Center.
November 12, 2013
Rated 4 out of 5 by Dkp1 Very well done Westin
I was only here for one night. It was the night the airport was shut down briefly due to a bomb scare. Front desk attendant was very helpful and engaging. The place looks great - apparently only a year or less old. Like Westins in general it was so nice to go through the revolving door and smell that signature Westin room fragrance.
It was a Sunday so many popular local eateries were closed butt he Todd English P.U.B. Was open and ill review that elsewhere.
November 7, 2013
Rated 3 out of 5 by carpedm Customer Service
Hotel is excellent destination choice when you are attending events at BJCC.
November 20, 2013