Rated 5 out of 5 by WuvWestin Great Stay!
I thoroughly enjoyed my stay at the Westin Birmingham. I'd been wanting to stay ever since I could see it being built on my work trips to Birmingham. I would highly recommend it as it was super comfortable, the staff was very accommodating, and the style was modern and chic.
October 14, 2013
Rated 5 out of 5 by Dancediva59 Fabulous Stay!
The Westin in Birmingham was such a treat to stay in! The Hotel was decorated beautifully and the food was great. The staff there was so easy to work with and so polite. They tried to help you in anyway they could help. Gabrielle was such a nice person and very helpful in checking us in. She made our checkin such a pleasant experience. We look forward to our next visit at the Westin!
August 26, 2013
Rated 5 out of 5 by Jay06 Exceptional Staff
This hotel has an exceptional staff that go above and beyond to make your stay nothing but first class and comfortable.
October 21, 2013
Rated 5 out of 5 by LindaL Staff
I was thoroughly impressed with the kindness and politeness of the staff. Everyone from the valet to the housecleaning staff always stopped to say good morning and asked me if there was anything they could do for me.
I have never experienced this at such a high level as I have here.
September 25, 2013
Rated 5 out of 5 by ekagtzpz Beautiful very clean hotel!
This hotel is very new and gorgeous. The staff was very friendly and the Pub in the hotel is so much fun!
October 18, 2013
Rated 2 out of 5 by Brooke34 Stay here only if you need to be downtown.
Needs improvement in all areas. Is not aligned with the Westin brand image.
October 21, 2013
Rated 5 out of 5 by JH3088 Excellent service, beautiful hotel
My stay was terrific from check-in, where Vanessa was incredibly helpful, friendly and attentive, to check out. The room was comfortable, beautifully furnished and equipped, the staff always had a smile, and dinner was much, much better than I've had at many other conferences held in hotel locations. I would definitely recommend the Westin.
July 22, 2013
Rated 3 out of 5 by Rm64110 Nice hotel for Birmingham
Not very close to shops or restaurants if you want to walk. Neighborhood is sketchy but hopefully changing. Small pool for 200plus rooms. Small but adequate gym. Dominique checked me in but forgot to give me breakfast coupons. She was very nice though. Mike helped when I needed a bigger room. Very courteous and professional.
July 7, 2013
Rated 5 out of 5 by EVN1 Best addition to Birmingham in a long time
I've lived in Birmingham all of my life and am a huge fan of Westin hotels. We were excited to see this Westin pop up on the north side and naturally had to try it out. We were not disappointed! The room and staff exceeded expectations. Though only 30 minutes from where I reside, my wife and I plan on making this a regular stay.
June 7, 2013
Rated 4 out of 5 by Cadence242 An excellent stay.
The friendliness of the staff was much better than I expected. They were very willing to help and conversational.
The first room we were checked into had shades that were broken and lying on the floor as well as bottles of water missing. I chalked this up to a keying error, as this room was probably never actually meant to be checked into. The hotel staff was prompt in moving me to another room on the same floor. I appreciate that very much.
The second room was clean but still dusty in several places. For example, the bed side phone was covered in dust as well as several other surfaces. I might not have noticed if I didn't have to use the phones to call down to the front desk about the lack of television stations available. I missed two football games because there were no HD channels available throughout my whole stay. When I called a second time about this, I asked if I could have access to the internet free of charge (since I came prepared with my laptop and an HDMI cable) so I could watch Netflix instead. The hotel staff was very apologetic and was more than happy to strike the internet usage charges from my bill.
Over all I was quite satisfied with my stay and will most definitely be coming back.
September 23, 2013
Rated 5 out of 5 by traunya40 This hotel was awesome all the way around.
Check in was a breeze,staff was friendly,hotel had a very welcoming and calmness in the atmosphere. . plan to make this a yearly trip for our anniversary. .a new tradition has arisen. .
August 21, 2013
Rated 5 out of 5 by JMCM Wonderful Experience
Beautiful hotel, exceptionally friendly and customer service oriented staff, standard rooms have an elegant suite style look and feel, and the most comfortable beds available in any hotel.
August 19, 2013
Rated 5 out of 5 by HappyCamper2013 Great Stay
We enjoyed our stay. Everything was better than expected including the breakfast at the PUB.
September 9, 2013
Rated 5 out of 5 by Rocketship Rocketship
September 4, 2013
Rated 5 out of 5 by Scott8 Modern and clean
Our stay at the Westin Birmingham was exceptional. The rooms were modern and very clean.
August 19, 2013
Rated 5 out of 5 by JJRESTER Nicest staff in America!
Great hotel. The staff at all levels went out of their way to help you. I will be back.
July 27, 2013
Rated 5 out of 5 by Zoe45 Super friendly staff
Lovely hotel with very personable and helpful staff.
August 3, 2013
Rated 3 out of 5 by WLTOO slow service & room attendion
As a first time stay and a SPG member I did opp for the green/Eco room service to get the 500 extra points for my stay. However 2 out of 3 days my room was not attended too.ie bed was not made trash containers were not empty, bottle water not replaced. As for the dining service in your restaurant was very slow waited 15 minutes or more for breakfasts and evening dinner however the food serviced was good, could have been warmer, As for the front deck personnel were OK but could do better with guest interaction ie when greeted they seem cold and distant.
Over All I did not feel welcome or enjoyrd my stay in Birmingham AL Westin.
October 7, 2013
Rated 4 out of 5 by Rick55 This hotel has great potential
Overall this property is classic Westin with a great location and the rooms are very quiet even though it is very close to interstate traffic. The staff needs improvement, i.e. my wake call for 5:15am came @ 3:15am because the time had been entered incorrectly by someone on the staff. I was not asked about my Starwood status and welcome amenity when I checked in and had to call back down, was put on hold, and then finally found out. Clearly whoever is training new employees needs to do a better job as right now they are not at the level that you would expect from a Westin property.
November 27, 2013
Rated 3 out of 5 by RDubb A little disappointing
I don't usually write reviews but I thought I needed to after our recent stay. I used a Suite Night award and was confirmed, only to find that we did not get a suite. When I asked about it, the guy at the front desk confirmed the Suite Night award and said, "well, we did put you in a room with a king bed." Obviously, a room with a king bed is not a suite. I shouldn't have to push the front desk to deliver a room I was confirmed to receive. William, the guy at the front desk was awesome, found us a suite and got us in after a few hours. He also acknowledged that we should have been booked in a suite from the get go.
The real problem with this hotel in my opinion is the Todd English Pub. I travel almost every week, all over the country and haven't run into many places where the service and prices are as horrible. The bar tender that served us was so uninterested is helping us and unfriendly, my wife and I kept looking at each other saying "did we do something wrong?" When we asked him what was good he just shrugged his shoulders. But the kicker was the bill. A normal Vodka tonic was $12 and basic Martini was, and I'm not kidding, $16.50 before fee's and taxes. When you add in the silly Alabama "fee in lieu of taxes" my Vodka tonic was $13-$14 dollar range and my wife's Martini was more like $18. Add on top of that state taxes. I was in NYC the week before this trip and didn't pay anywhere near $16.50 for a drink. I'm not sure I've ever paid near $20 for a drink. When we questioned the bill some guy came around and said he was from Todd English corporate, they are aware there are pricing issues and intend to address them. Pricing isn't that tough. Its not rocket science. He offered us another round with the attitude he was doing us a big favor, then brought over two incredibly poor tasting drinks. We took a couple sips, laughed and paid our $42 two drink bill and left.
Nice hotel, very clean, friendly staff but make sure you get the right room for your upgrade and avoid the Todd English pub unless a $18 Martini in Birmingham, AL is worth it.
July 26, 2013
Rated 5 out of 5 by FrequentLodger Unusual but notable glitch
Had a typically excellent Westin experience on the hotel side of the house -- staff, facilities, room, all top-notch as always.
However, I need to say I was underwhelmed with the TE PUB bar / restaurant experience during my stay. On arrival night, bar staff spent more time cleaning up around me ( even though it was before closing time ) than attending to me. At Day 2 dinner, waitress told us "our entire draught beer system is down and we're running out of bottled beers quickly" -- which is a fundamental issue when the entire TE PUB restaurant experience is centered an a large selection of craft / draught beers, etc.
This is an unusual exception to what I usually experience in SPG hotels. And maybe it was rare. But definitely worth noting.
December 7, 2013
Rated 3 out of 5 by Perky76 All Westins are not the same
After having stayed several times at the Westin in Huntsville, Alabama, I was disappointed here. There was no white tea scent greeting me. When I called to order room service, the staff acted overworked and tried to talk me out of ordering. Then, we ordered two kids meals and two cokes and the total was $44. The breakfast menu was nothing like the Huntsville Westin either and the price here was much higher. The bed was nice and the location was good, but I was disappointed otherwise.
December 15, 2013
Rated 2 out of 5 by SadCustomer13 My bathrooms were dirty
I stayed in room 320 and 302 in consecutive night stays and both times I found dirt/debris on my bathroom sink and a small feces stain left inside the toilet bowl in one of the rooms. Also, I had trouble with speed of service at Tod's English Pub too. One of the silverware napkins had a snot stain on it too. I'm not impressed with this hotel at all. Also, this is my second disappointing stay at a Westin brand hotel in a row.
December 13, 2013
Rated 5 out of 5 by Dannah Great Service & Beautiful Property
There was not one area in the hotel that did not exceed my expectations. Bellstaff was exceptional and I even ordered hot chocolate in the middle of August and the room service attendent went out of his way to get that for me. The Sales staff was great and very service oriented. Soon there will be an uptown entertainment district located across the street that will be a great addititon right outside of the hotel. Great facility recommend it highly
August 23, 2013
Rated 5 out of 5 by SJH360 Great property
Had the pleasure of staying at this hotel on a recent business trip. Was pleasantly surprised by the whole experience from check-in to check-out. Hotel staff was very professional and the property was top notch. Will definitely stay here in the future.
December 6, 2013
Rated 3 out of 5 by Guest1234abcd Few dining options.
The hotel only has one "restaurant", which is more of a sports bar with a loud ringing bell whenever someone drinks a certain amount of beer in a certain amount of time. Not a great atmosphere if you have moved beyond drinking games and just want to eat dinner. Breakfast is served in the same restaurant and has a stale beer smell. No taxi stand. Shuttle bus goes to the airport, but was too busy to take me downtown. Not acceptable for a business hotel. On a positive note, the room was clean and functional.
October 26, 2013
Rated 3 out of 5 by moopsimoo Staff Needs Work
I was quoted one price. Once I arrived the price was totally different upon checking in. I inquired about the rate just before getting my keys and he in fact noticed that he was wrong...but had already authorized my card. Two days later when checking out I thought that issue had been resolved but the front desk still had the incorrect rate but this time charged the card.
I asked that she correct it and finally did. When you're staying at a place this nice the one thing I dont want to have to worry about is something as simple as getting the rate correct!
July 22, 2013
Rated 2 out of 5 by HS44 Westin Birmingham Oct 25
Not informed nor given SPG room. Checked into room that was not cleaned from the prior guest (bed not made, wet towels on the floor). Given another room (also not a SPG room) and it was fine except a pair of shoes and belt from a prior guest were in the closet. Friends met us and had a drink in the lobby and then it took 15 minutes for the valet to retrieve the car. The valets didn't seem to know what they were doing.
October 29, 2013
Rated 5 out of 5 by Wedding2 Superb
Everything was terrific: the staff were so accommodating, the facility met all our needs.
November 26, 2013
Rated 3 out of 5 by carpedm Customer Service
Hotel is excellent destination choice when you are attending events at BJCC.
November 20, 2013