Rated 5 out of 5 by Zelda456 Pub
Pub was extremely loud and did not provide the warm atmosphere we expected after a long day of travel. We ordered our food and carried it to our room. Food was delicious, by the way,but we would have preferred the pub.
December 31, 2013
Rated 5 out of 5 by Chanel2 Great features
Location is excellent to Conv, Center and restaurants. Connecting skywalks very convenient. Service suiperb. Food service grand. Airport shuttle prompt.
Yes...I would recommend. Yes...we are returning for a convention and Westin will be headquarters hotel for VIP.
June 12, 2014
Rated 5 out of 5 by JMCM Wonderful Experience
Beautiful hotel, exceptionally friendly and customer service oriented staff, standard rooms have an elegant suite style look and feel, and the most comfortable beds available in any hotel.
August 19, 2013
Rated 5 out of 5 by traunya40 This hotel was awesome all the way around.
Check in was a breeze,staff was friendly,hotel had a very welcoming and calmness in the atmosphere. . plan to make this a yearly trip for our anniversary. .a new tradition has arisen. .
August 21, 2013
Rated 5 out of 5 by keithb Courteous Staff
At check-in, the front desk was very welcoming and pleasant. The valet parking team was very energetic and accommodating.
November 8, 2013
Rated 5 out of 5 by ekagtzpz Beautiful very clean hotel!
This hotel is very new and gorgeous. The staff was very friendly and the Pub in the hotel is so much fun!
October 18, 2013
Rated 5 out of 5 by Jay06 Exceptional Staff
This hotel has an exceptional staff that go above and beyond to make your stay nothing but first class and comfortable.
October 21, 2013
Rated 5 out of 5 by TonyM20744 Another Great Westin visit
This is a great hotel and located close to the Convention (Civic) Center.
November 12, 2013
Rated 5 out of 5 by HappyCamper2013 Great Stay
We enjoyed our stay. Everything was better than expected including the breakfast at the PUB.
September 9, 2013
Rated 5 out of 5 by Scott8 Modern and clean
Our stay at the Westin Birmingham was exceptional. The rooms were modern and very clean.
August 19, 2013
Rated 2 out of 5 by Brooke34 Stay here only if you need to be downtown.
Needs improvement in all areas. Is not aligned with the Westin brand image.
October 21, 2013
Rated 5 out of 5 by JJRESTER Nicest staff in America!
Great hotel. The staff at all levels went out of their way to help you. I will be back.
July 27, 2013
Rated 4 out of 5 by Cadence242 An excellent stay.
The friendliness of the staff was much better than I expected. They were very willing to help and conversational.
The first room we were checked into had shades that were broken and lying on the floor as well as bottles of water missing. I chalked this up to a keying error, as this room was probably never actually meant to be checked into. The hotel staff was prompt in moving me to another room on the same floor. I appreciate that very much.
The second room was clean but still dusty in several places. For example, the bed side phone was covered in dust as well as several other surfaces. I might not have noticed if I didn't have to use the phones to call down to the front desk about the lack of television stations available. I missed two football games because there were no HD channels available throughout my whole stay. When I called a second time about this, I asked if I could have access to the internet free of charge (since I came prepared with my laptop and an HDMI cable) so I could watch Netflix instead. The hotel staff was very apologetic and was more than happy to strike the internet usage charges from my bill.
Over all I was quite satisfied with my stay and will most definitely be coming back.
September 23, 2013
Rated 5 out of 5 by Zoe45 Super friendly staff
Lovely hotel with very personable and helpful staff.
August 3, 2013
Rated 5 out of 5 by Rocketship Rocketship
September 4, 2013
Rated 1 out of 5 by MadGuest45 Terrible Reservation and Billing System
The reservation system is terrible. They billed my credit card multiple times in excess of $2000 for three rooms for three nights. After almost two weeks, they still have not resolved the matter, and continue to submit charges to my American Express.
June 9, 2014
Rated 5 out of 5 by Atlann This hotel was awesome
My great experience at this hotel began at check-in when Steven's service was above and beyond expectations! The hotel staff on our floor was courteous, friendly and very helpful also. The room was amazing and we had a "heavenly sleep" as promised!
June 8, 2014
Rated 3 out of 5 by Carter02 Not what I expected from The Westin
The rooms were adequate. The service staff members were friendly and responsive. The restaurant was a huge disappointment. The food was not impressive, and the service was horrible.
June 9, 2014
Rated 5 out of 5 by Jafred1 This hotel has a great location.
We enjoyed our stay. We were located in an area where we did not have to drive once we parked. Very clean and the friendliest staff.
June 9, 2014
Rated 3 out of 5 by RDubb A little disappointing
I don't usually write reviews but I thought I needed to after our recent stay. I used a Suite Night award and was confirmed, only to find that we did not get a suite. When I asked about it, the guy at the front desk confirmed the Suite Night award and said, "well, we did put you in a room with a king bed." Obviously, a room with a king bed is not a suite. I shouldn't have to push the front desk to deliver a room I was confirmed to receive. William, the guy at the front desk was awesome, found us a suite and got us in after a few hours. He also acknowledged that we should have been booked in a suite from the get go.
The real problem with this hotel in my opinion is the Todd English Pub. I travel almost every week, all over the country and haven't run into many places where the service and prices are as horrible. The bar tender that served us was so uninterested is helping us and unfriendly, my wife and I kept looking at each other saying "did we do something wrong?" When we asked him what was good he just shrugged his shoulders. But the kicker was the bill. A normal Vodka tonic was $12 and basic Martini was, and I'm not kidding, $16.50 before fee's and taxes. When you add in the silly Alabama "fee in lieu of taxes" my Vodka tonic was $13-$14 dollar range and my wife's Martini was more like $18. Add on top of that state taxes. I was in NYC the week before this trip and didn't pay anywhere near $16.50 for a drink. I'm not sure I've ever paid near $20 for a drink. When we questioned the bill some guy came around and said he was from Todd English corporate, they are aware there are pricing issues and intend to address them. Pricing isn't that tough. Its not rocket science. He offered us another round with the attitude he was doing us a big favor, then brought over two incredibly poor tasting drinks. We took a couple sips, laughed and paid our $42 two drink bill and left.
Nice hotel, very clean, friendly staff but make sure you get the right room for your upgrade and avoid the Todd English pub unless a $18 Martini in Birmingham, AL is worth it.
July 26, 2013
Rated 3 out of 5 by WLTOO slow service & room attendion
As a first time stay and a SPG member I did opp for the green/Eco room service to get the 500 extra points for my stay. However 2 out of 3 days my room was not attended too.ie bed was not made trash containers were not empty, bottle water not replaced. As for the dining service in your restaurant was very slow waited 15 minutes or more for breakfasts and evening dinner however the food serviced was good, could have been warmer, As for the front deck personnel were OK but could do better with guest interaction ie when greeted they seem cold and distant.
Over All I did not feel welcome or enjoyrd my stay in Birmingham AL Westin.
October 7, 2013
Rated 5 out of 5 by JBG155 Great Location, Excellent Customer Service
Hotel is close to BJCC Convention Center and since it's new, it's set up for either business or leisure travelers. Staff is super friendly and goes above and beyond to help in anyway you need. It's a little bit farther than the Sheraton but well worth the extra steps. I would love to see additional restaurants or dining options but more restaurants are opening just outside the front door in the Entertainment District which is only 20 yards away. Everything exceeded our expectation.
May 20, 2014
Rated 3 out of 5 by elisabet Hotel Great except for Dining Venues
Hotel is clean, well appointed. Good bed and linens. Staff good but not exceptional. I would stay again were it not for the lack of dining venues in the hotel and in the area. The Pub is terrible. So loud that the waiter had to be 4 inches from my face to hear me. Food was ordinary to poor. I've eaten in worse places but never had to pay that much for the honor. The front desk could not understand our disappointment in the dining opportunities but did mention more restaurants were under development. Even so, I'd stay further out and drive to the BJCC where parking is no problem.
March 24, 2014
Rated 5 out of 5 by ER2014 A Unexpected Gem
Great customer service! Great attention to detail. The in-room dining was wonderful. What made it fall short of a perfect 5 was that even though they knew we were arriving with two pets they only had a bowl for one and the mat where the food was to be placed was dilapidated. But frankly, in time, I'm certain that they will implement solutions such that they can preempt any needs of their guests. The bonus? The facility is beautiful!
January 20, 2014
Rated 5 out of 5 by Dannah Great Service & Beautiful Property
There was not one area in the hotel that did not exceed my expectations. Bellstaff was exceptional and I even ordered hot chocolate in the middle of August and the room service attendent went out of his way to get that for me. The Sales staff was great and very service oriented. Soon there will be an uptown entertainment district located across the street that will be a great addititon right outside of the hotel. Great facility recommend it highly
August 23, 2013
Rated 5 out of 5 by Bruce5 Westin Birmingham Stay
Our family stayed at this hotel over the Memorial Day Weekend. I must say, our experience was wonderful. The hotel has very nice upgraded facilities inside each room. The décor is lovely throughout the hotel - from the lobby to the exercise room with its cold towels and carefully planned equipment choices; to the pool and its extremely relaxing outdoor furniture ; to the nice amenities inside the guest rooms like bathrobes, complimentary bottle water, fine teas and coffee, soaps, lotions and towels. And Most importantly, the staff were over-accommodating and friendly. I never had to open a door if a staff member was anywhere near me. Beautiful, new hotel. one thing I think could be improved upon - the room service food certainly didn't match the prices - the smoked wings, etc... were so overpriced. And all you get is wings - no fries, no veggies sides or anything to make it look appetizing. Really need to realign the presentation to fit the price or vice-versa. Same with the Uptown Cafe', in my opinion. And I really don't mind paying the price for excellent food, but the presentation, portion and quality didn't quite fit the bill - especially for breakfast - way off! But, overall, an excellent stay. Thanks.
May 27, 2014
Rated 5 out of 5 by bubba12 quality facility & caring staff
The Westin Birmingham is the only place to stay if you're visiting Birmingham, Great hotel, attentive staff. These nice folks really get "it".
May 23, 2014
Rated 5 out of 5 by Oakleaf Appealing environment
Our guest stayed at the Westin for our daughters wedding. We had no complaints and everything went very well. The fact that eating places were close by was an added plus. Will certainly recommend it again. Our contact person Carmen was very, very, accommodating. and helpful.
May 15, 2014
Rated 4 out of 5 by Rick55 This hotel has great potential
Overall this property is classic Westin with a great location and the rooms are very quiet even though it is very close to interstate traffic. The staff needs improvement, i.e. my wake call for 5:15am came @ 3:15am because the time had been entered incorrectly by someone on the staff. I was not asked about my Starwood status and welcome amenity when I checked in and had to call back down, was put on hold, and then finally found out. Clearly whoever is training new employees needs to do a better job as right now they are not at the level that you would expect from a Westin property.
November 27, 2013
Rated 3 out of 5 by momoney68 disappointment
This hotel lacked cleanness, The rooms are much smaller than whats shown on The Web.
Staff was great but I have stayed in hotels for alot less and had more of everything.
Cleaning staff is not good enough in anything I saw. The Lobby looked clean until you look close to little things, glass and mirrors were dirty. My room was dusty, and The showers have rain fall and no pressure for actually bathing.
Very disappointed with The amont of money I spent on a 4 star hotel to see there cleaning service lacks in doing there job.
March 17, 2014