Rated 5 out of 5 by Ange810 Super convenient and excellent service
The staff is pleasant and focused on your stay. The shuttle to and from airport is prompt and a real amenity. Great restaurant in hotel. Upbeat atmosphere in lobby and lounge. Front desk always remembers you and welcomes you back with genuine attitude!
January 25, 2015
Rated 3 out of 5 by PopSav Average Westin
The staff is fine and the room is fine. Maybe my beef is with Starwood themselves. The company believes that the majority of their guests aren't paying for their rooms and the company that employs them is.
They figure that they can nickel and dime the people staying in their hotels, because (for the most part) it will be passed along in an expense report. $25.00 a night for parking (In Birmingham, AL not NY, LA, or Miami) $10 internet fee and a restaurant cafe that charges $6.00 for a cup of coffee. This is all highly unreasonable.
In the future they will probably be charging $25 a bag and charge extra for pillows...
August 8, 2013
Rated 2 out of 5 by jp882 Weekend Trip
I had a group rate of $119 available but was told to get a room with Double beds would have to change to a higher rate. So I agreed to higher rate to insure room with double beds since my daughter was travelling with us When we arrived no double beds were available. Also paid higher rate and did not receive parking pass. Which I requested in and out rate for parking. When I went back to front desk was told to just pay the garage. I had asked for a late check out was told latest was 1:00 pm and when I checked out was told I did not have to check out until 4:00 since I was a gold card member. Also one of my rooms was never cleaned.
June 24, 2013
Rated 5 out of 5 by napril1023 Superior customer service
Each staff member that I was in contact with was delightful and engaging. It was a welcome feeling to be greeted warmly. From check-in to room service delivery, it's apparent that exemplary customer service is a high priority at Westin/Starwood.
August 26, 2013
Rated 5 out of 5 by 02PR60 Southern Heavenly Comfort
It would be difficult to describe the pleasure of the hospitality given by the Westin Birmingham Hotel--it was SUPERB at every level. "Vanessa" at check in should win an Academy Award for courtesy and enthusiasm, and joined by William and Pam (Concierge). The Todd's Pub staff were equally great with special mention for "Theo," Deborah and Chelsey. The Southern charm and hospitality could not have been better ! ! !
November 24, 2013
Rated 4 out of 5 by firsttime2013 Great Hotel
I would have given this hotel a 5 star rating but the air conditioning does not work well at night. The room was comfortable and the shower was awsome. I did not care for THE Pub, restaruant inside the hotel. My food came to my room in a brown box(not a plate) and it was cold. Customer Service including the bellsmen and valet were excellent. I will be staying here again.
August 9, 2013
Rated 5 out of 5 by EKirk Snow Storm January 2014
I arrived without a reservation and my name already on a wait list right in the middle of our surprise snow storm. Dustin Defnall, the front desk manager, worked diligently to find rooms for many unexpected guests in a hotel already fully booked. He graciously and selflessly offered up his own room so that I could have a place to stay the night. My night at the Westin (despite the circumstances) was very positive and well remembered experience. The desk staff even charged my cell phone on multiple occasions to help. Thank you Dustin, for being selfless, generous and the friendly professional you are! Karishma Mahtani was also extremely helpful and kind! The entire staff is to be highly commended.
February 4, 2014
Rated 4 out of 5 by REM19 Whats SPG??
Great Hotel -- The hotel is new / rooms are great / restaurant is great. Staff seems confused about SPG Program -- I had no recogniotion as a platinum ... was charged for internet / no water in room / no amenity / I asked about an upgrade and was met with confusion about program. Worst reception as a Platinum I have ever had.
August 23, 2013