Rated 3 out of 5 by Marc2015 Misleading room category
Upon arrival I was immediately told, prior to me even asking, that there were no room upgrades (I am a platinum SPG member), but they tried "really hard earlier in the day" to find me a better room. I reserved a "slopside views" room. I entered my room to find that my slopeside view was through table and chairs of the outside restaurant and tucked inside a corner, above the door (which added to the noise). I voiced my displeasure about my room 3x and was told that staff would try to find me a room and not only never did, but never followed-up. I appreciate that this is a ski resort, during peak season and booked to capacity, however, there were at least 6 other guests with whom I spoke at my conference, who did not have any SPG status and reserved the same category room as me, but were on a higher floor with legitimate slopeside views. In fact, even the couple that checked in just before me, with whom I had dinner--had the same exact issue (not a platinum SPG member), but obviously complained louder than me, so they were given a great slopeside view room.
Although this resort is convenient for skiing, I would hesitate to recommend the property due to my room experience--especially not to any other SPG members, who expect the SPG level of attention.
February 2, 2015
Rated 1 out of 5 by MDad Where are the staff
This is a great hotel for proximity and ease of use of the Snowmass resort. I can see why the Starwood Group bought it. What they should know is that you need staff and the staff you have need training and systems to operate under. The management of the hotel is non existent as I have tried to speak with a number of them but they just keep coming back and saying they are in meetings.
While there are staff that put things in writing and don't follow through this property will be a liability to the Westin brand.
January 17, 2015
Rated 3 out of 5 by AChandler Great Hotel/Location staff/service sub-par
Went for a ski trip in late December and loved the location and rooms in the hotel. The lobby and welcome area is also extremely nice. The way the hotel is laid out is weird and our room was far from the main lobby, but it was also quiet so we didn't mind too much. It did seem like the hotel was very poorly managed. We were not really greeted when we came to the hotel and when we checked in they didn't explain how to get to our complicated room. When we tried to get picked up from the Aspen airport, we waited for an hour and a half past when they said they would be there even though it is only a 20 min drive. Also we called room service a few times and the phone just kept ringing with no one picking up. I wish there was a quick grab and go breakfast which would have been nice before the slopes. Overall a great location and well kept hotel, just needs better management.
January 14, 2015
Rated 3 out of 5 by RoyBW Heavenly Beds
The hotel is a bit odd as it has areas where you cannot reach your room via the elevator. You must walk up and down stairs. My understanding is that while updated, the original property is older with additions done later on.
I did not appreciate the "resort fee" which please, don't nickel and dime me. The internet is also very slow.
I also did not appreciate an additional fee PER ROOM, PER NIGHT to have connecting rooms. We stayed at the Westin Las Vegas Lake Resort and had no such fee imposed.
Prepare for "resort pricing" on all your meals.
The main positive is the beds were very comfortable.
August 6, 2014
Rated 2 out of 5 by ChrisH700 Great hotel, but NOTHING open
This hotel is an great hotel. The only thing was, we stayed at this hotel during the off season. EVERYTHING in Snowmass was closed, except Starbucks and Patagonia and North Face.
We had booked this hotel for a spa weekend and the spa at the Westin was closed! We went to book our spa services the morning we arrived, we were informed the spa is closed during the off season. Why wasnt this posted on their spa section of the hotels website?
While satisfied with the room, it was not the Westin quality that we paid for. The staff seemed a bit on vacation as well as they didnt go out of their way to help us try and book any other spa service some place else.
May 29, 2013
Rated 5 out of 5 by DavidP11 Couple Getaway Jan. 2015
At Westin Snowmass for a 2-night getaway to celebrate a milestone birthday for my wife, we were both very pleased with how we were served. A fully restful experience, the staff went over and above for making my wife feel special (thanks, Allyson! [sp?]).
Thanks for helping to make my wife's birthday memorable for the right reasons.
January 27, 2015
Rated 1 out of 5 by Disappointed2015 Not Westin quality, and the staff doesn't care
The temperature in our room was 78 degrees, no matter what we did. After it was "fixed," we had to keep it at 65 degrees, or it shot back up to uncomfortably hot. We requested a humidifier every day - never got one. We didn't get clean washcloths or hand towels or drinking glasses or complimentary water or toiletries after the first day. When we raised this with staff, we got a few extra bath towels and four cardboard Starbucks to-go cups. The breakfast buffet is the only option and it is over-priced and low quality. We got undercooked eggs every way we ordered them - omelet, over-easy, scrambled. There is no bar service at the hot tubs. Watch out around the hot tubs because ice forms on the walkways and it is dangerously slippery. The tub leaked. This hotel is coasting on its location.
January 22, 2015