Rated 4 out of 5 by kscopes this hotel is in a great location
Snowmass in the summer is a fabulous place to be. The hotel is very nice and has great views and services. I was a bit dissapointed that I was told there would be no platinum upgrade due to being totally full. I had made the reservation only minutes before checkin and there were many rates and rooms available and this was at 7 in the evening.
July 28, 2014
Rated 2 out of 5 by JJM3 Disappointing first visit to Westin Snowmass
Our very first "point of contact" at the Westin Snowmass was positive. The valet team is very organized, works hard, and is courteous. At check-in, I was told that a room upgrade was unavailable due to high occupancy, which I understand. The staff member also informed me that there was a roll-away in our room for my 6 y.o. son who was joining us the next night. It wasn't there when we got to the room. While I often participate in the Green Choice program, it is not applied uniformly across the country. I'm used to that. However, this property explains AFTER you participate, that housekeeping won't enter your room at all if you participate. So, we didn't have the bottled water replenished, no coffee supplies replaced, the bed unmade, etc. The Starbucks card was never delivered. When I called down that evening, I was told I was welcome to come to the front desk to get it. I waited until the next morning because it was late and honestly, I just didn't want to trek back to the front desk, as we were on the sixth floor of the building farthest from check-in. On the next morning, the front desk didn't want to give it to me because it was the day of departure. I explained that it was for the day before and she was still reluctant to provide it (but did). Overall, my first stay at a Starwood property in my home state was very disappointing.
July 29, 2014
Rated 5 out of 5 by MoJo73 This hotel is complete.
I've been to the Westin Snowmass 4 times because its the perfect mountain resort. I've always had a great stay. The rooms are pleasantly fresh and bright. They provide a wonderful place to relax. Near the lobby, there's an open area where we sit facing the great fireplace and recall all the outdoor fun we are having. The staff members are wonderful. This is a great place to experience the outdoors.
July 26, 2014
Rated 5 out of 5 by EGRAN Checkin
The check-in agent was extraordinary. As the result of her warm welcome and helpfulness, I decided to stay a second night - and then to return for a third night.
Also fabulous were the valet parking guys and the maiin floor bar attendant.
By the time I came back for a third visit, it was was like being welcomed home. Bravo!!
July 25, 2014
Rated 5 out of 5 by Sudy88 Lovely Hotel
This is a very classy and comfortable hotel. The staff was outstanding. I was there for a conference and the facilities and refreshments were excellent. The only drawback is that the hotel is built on the side of a mountain, so there is a lot of horizontal walking to get to certain amenities and facilities rather than simply riding an elevator up and down. This might be difficult someone with mobility problems. Otherwise, this is an excellent hotel and I highly recommend it.
July 23, 2014
Rated 3 out of 5 by mk6067 Bad Parking
One evening we returned to the hotel to find the parking lots full due to a concert. We were told to park in an alternative lot a few miles away and take a shuttle back to the hotel. At the alternative lot there was a sign stating cars could not be left overnight. I had to take a shuttle back to the hotel, wait for the concert to end, then take another shuttle down to the alternative lot and drive back to the hotel. There was no prior notice about the parking problems.
July 21, 2014
Rated 5 out of 5 by Kipopa Extremely satisfied with the hotel
The hotel was close to numerous trails for hiking and biking. Adventures outside the hotel - such as whitewater rafting - were easily booked and accessible. I never ran out of things to do! When I was in the room it was comfortable and well maintained. One small complimentary bottle of water each day was an extra plus I appreciated. Can't wait to visit during ski season!
July 21, 2014
Rated 4 out of 5 by Steamboat The weak link-Staff
Room unavailable til 4:30. Check-in poorly handled. Concierge needs training. Off-site parking full of trash. But, room was lovely & well appointed. Once able to avoid the entrance and lobby, our stay vastly improved.
July 21, 2014