Rated 5 out of 5 by Fletch111 Great Experience
We just stayed at the Westin Snowmass with our three boys and had an absolutely wonderful time. The staff was very helpful, the food was great, and the location was perfect for relaxing and outdoor activities. We will be back!
July 9, 2014
Rated 3 out of 5 Bathrooms from the 80s with a 21st Century Shower head...
Overall, the location and the amenities are fine, however the bathrooms are a major problem, and far below the standard that should be expected for a hotel of this quality.
the manager was great, and a pleasure to deal with; however, there's nothing he can do about the fixtures from the 80s, and it's a shame.
July 9, 2014
Rated 5 out of 5 by TuriKim Highly recommend
Hotel is beautiful, and staff was extremely courteous and accommodating -- from the front desk to the valet to housekeeping...
July 8, 2014
Rated 4 out of 5 by Mather Work trip
All was good except for I felt like that younger staff (especially around valet) weren't as helpful and friendly as they could have been. When I'd need something to do with the car, they made it sound like I was inconveniencing them and that was a foreign feeling at a Starwood property.
July 7, 2014
Rated 4 out of 5 by LB0411 Room was not cleaned ONCE over 3 days
I booked this hotel as a surprise get-away for my fiance's birthday. We stayed three days and very clearly stated we did NOT want to Go Green. Using a great deal of points to stay here (I'm a Preferred Guest), we wanted to enjoy the nice Hotel Experience with a clean room, fresh towels, etc each day after hiking. When returning briefly to the room, I noticed it had still not been cleaned after our hike. This was around 2-3pm. I called down and spoke to ERIN the concierge. She assured me she left a note for housekeeping who would arrive shortly. We left the hotel to get food - when leaving I stopped at the front desk to duplicate my request with another employee. I told the same thing to the Front Desk woman to cover myself, thinking out of Two ppl, one will tell housekeeping. She assured me she would leave a note. We returned at 7pm and the room was not clean. I called Erin again who said she was sending someone right away - nobody ever came. We had no new sheets, towels, the room was dirty. I called at 10pm to let her know unfortunately we were going to bed and nobody ever came after three requests. After three requests with two different employees I was upset nobody would accommodate us. Being a Starwood Preferred Guest did nothing for us, what a waste of points. When checking out I let 'Sky' the manager know given his staff was fairly unreliable, he said he would comp me the 1500 points for 'going green' since we did not request it - but given my 3 requests, he'd comp another 1500 for the trouble. When checking, I have only received 1500 points....nothing else! I loved the hotel but very poor customer service. I would like to see the remaining 1500 points I was told I'd receive.
July 8, 2014
Rated 4 out of 5 by BJW2 Off off season
conference facilities and staff were great, and breaks/snacks were always well supplied and cleaned up. One room, for reception, was very HOT- greater than 90 degrees and the reason was probably that the thermostat had a dead battery-- it said so, however staff were asked at the beginning and the battery issue, which is an easy fix, pointed out to them, but nothing changed. Other parts of the hotel were frequently hot as well. Better signage and directions to the rooms would also be helpful as things like, floor 5 goes all the way back but there are steps involved would be good to know when your are dragging luggage and several attendees had trouble finding their room. staff didn't always know, but I realized they are seasonal and new. It was very frustrating to have hours listed for restaurants that didn't apply- the brew pub was supposed to be open for lunch and wasn't, the hotel restaurant wasn't ready for lunch service when they were supposed to be so they sent me up to the bar with pretty much the same menu where I waited 25 minutes for a sandwhich- they obviously weren't ready either. a daily board with when which restaurants are ACTUALLY open would be helpful.
July 1, 2014
Rated 2 out of 5 by evren I can not advise this hotel to anyone
I saw Mouse in my hotel room . My room number was #342 . When I describe to my problem to recepcion , they were very cool and told me need to wait housekeeping :(
After 10-20 minutes, recepcition manager came with me and checked to room and they changed to my room but they should be check to my room immediately, didn't say waiting to housekeeping.
June 30, 2014
Rated 5 out of 5 by Russ2014 Beautiful Hotel, Site
This hotel is far enough away to be off the normally beaten path but close to all the amenities you might desire for a summer getaway. I can imagine the the winter gets crowded.
June 17, 2014