Rated 3 out of 5 by Jctravel Small room and noisy
The Banyan tower is newly renovated but the room was very small for todays standard. The window were single pain glass which does not filter any noise from the street. The fridge in the room was very noisy that we had to unplug during the night. It was very difficult for my family and I to get a good night sleep when you can hear everything from the street.
August 23, 2012
Rated 4 out of 5 by Warren99 Very Nice hotel, but stay away from city view in original building.
Hotel itself is great with all amenities. Very close to beach & action. The only down side is that I had a room on 3rd floor city view in original building. Rooms a very small & way too much outside noise so lose to Main Street. Had to sleep every night with pillow over head & 1 night had to use my noise canceling head phones. Other thn TNT hotel is gret!
March 17, 2013
Rated 4 out of 5 by JJMc First time in Hawaii
This is a first class hotel and a most pleasant and convenient place to stay for a visit to Honolulu and Waikiki in particular. However, they will nickle-dime you for stuff, e.g., Internet service unexpected additionnal $25/day charge over and above package price through American Airlines Vacations. This level of hotel should provide free Internet service.
October 31, 2012
Rated 5 out of 5 by 50thHoneymooner 50th Anniversary
This is our 4th anniversary stay at the Moana Surfrider. We were here on our original honeymoon, the 25th and 45th anniversaries, and now the 50th. To celebrate our 50th, we held a dinner in the Beachhouse Restuarant for family and friends with rave reviews from all attendees. The room with an ocean view cannot be beat. We'll be back for #55 if not sooner.
June 27, 2012
Rated 5 out of 5 by Malie56 Perfect for couples
Check in and out was a breeze, all staff members were extremely helpful from the front desk (Noy) to bell services to food and beverage. Herman at the Veranda was so friendly and made our breakfast one of the highlights of our stay-cation. The ambiance of the hotel is so relaxing with the scent of white tea and the historical feel will never be forgotten!
January 28, 2013
Rated 5 out of 5 by ToAidan This is THE hotel to stay at.
March 29 was the first time I set foot on Honolulu and I couldn't have picked a better resort to stay. The Moana Surfrider is situated right in the heart of EVERYTHING.
Regarding the facility, as other reviewers have mentioned, the resort has a charming and unique front that sets it apart from all other. If you stay, you must go with the Tower Partial Ocean View or up, and request higher floor. These rooms are spacious, more quiet and have a magnificent view. You will not regret it.
Every day I stayed there, I paid to reserve an umbrella and spot on the beach and it was worth every cent. Once in a while, the staff would go around and offer free fruit refreshment.
I can not stress what an incredible experience it was for me. When you're there, treat yourself to the spa, which has special offerings every day, have dinner at the restaurant and enjoy a glass of wine while let your mind drown in the sound of the ocean waves.
I will be back!
May 22, 2013
Rated 5 out of 5 by Ronc1 Hotel overall
Great stay at a great hotel
September 29, 2013
Rated 5 out of 5 by California54 Gorgeous Hotel
What I love most about this hotel is the ambience. From the porch with the rocking chairs to the outside bar area and beach it is wonderful. For the first time we ate both lunch and dinner at the Beach House. Both were amazing and we rate the meals as the best of our 10 day vacation including the 7 days we were in Maui. Great job by all the staff.
October 27, 2012
Rated 5 out of 5 by JudiS Excellent Moana Surfrider Westin Hotel Experience!
My husband and I had the best vacation and it all centered around our stay at this hotel! I highly recommend it if you want a paradise experience of a lifetime. All staff members from desk, towel girl, restaurant staff, parking, photographer, and store associates treated us like royalty and could not help us enough! Would go back in a heartbeat!!!
September 22, 2012
Rated 3 out of 5 by Psolo2000 Nice Common Areas - Rooms Need Work
It is a old hotel which has advantages and disadvatnages. The location on the strip was very good. The common areas (lobby/deck areas) were elegant. But the room we had in the Diamond Wing left much to be desired. Instead of hashing through all the details I will just state the bathroom was less than 2 star. Clean was the only thing going for it.
July 2, 2012
Rated 2 out of 5 by Mikeee Construction noise
I have stayed several times at the moana surfrider, and normally can recommend it. Currently, they are rebuilding the hotel next to the partial ocean view rooms, and the noise is terrible. Air chisels, grinders all day long. I tried without success to move to a quieter room on 4 occasions and finally checked out before my vacation was over.
June 4, 2012
Rated 5 out of 5 by Japanbound 1 night layover in Honolulu
We had an excellent 1 night layover, were upgraded to an oceanview room, and had a great dinner at the hotel restaurant. The shuttle service was punctual (Roberts), fast, and very reasonably priced. The hotel location on the beach is near unbeatable. Absolutely no complaints. Next time we visit for longer we will stay here if possible.
November 20, 2012
Rated 4 out of 5 by Mdtravellers This hotel has excellent customer service
From the moment we arrived, the staff throughout the hotel greeted us warmly and made us feel welcome. We had excellent experiences with the concierge, who answered our numerous questions on multiple occasions. We also appreciated how the hotel accomodated our need for a late check out, given the time of our departing flight from Oahu.
August 23, 2012
Rated 5 out of 5 by Julie742 This hotel is paradise in paradise.
The architecture of this historical hotel is just lovely and the banyon terrace overlooking the sea is a perfect place to watch the sun set while enjoying a cocktail. The staff is attentive, without being annoying, and very friendly, without being intrusive. I have now stayed twice at the Moana Surfrider and definately hope to return.
October 30, 2012
Rated 5 out of 5 by ACK52 Exceptional Experience
From SPG Checkin to Accomodations to Room Service to Shopette to Pool/Beach staff was exceptional.This was our 2nd visit. Mo-Isaac, Jazeel, Mila, Angelo,Linda, Jusin, nadine, June, every single one of them and the others whose names I cannot remember but whose service I will never forget; you do not want to miss this Westin facility.
November 25, 2012
Rated 5 out of 5 by MJ36 There is an underlying gracious elegance that is an integral part of this hotel's history.
From the initial greetings upon arrival to departure, hotel staff were friendly and helpful. It was a feeling of being valued and welcome. The hotel room was comfortable and attractively appointed. The stay was most enjoyable and will be repeated in the future. This hotel is like an old friend. It deserves many return visits!
August 6, 2012
Rated 3 out of 5 by Berk Great location, older hotel, small rooms and average service
The hotel is located right on the beach.
The breakfast service at the main restaurant is hit or miss.
The room is definitely on the small side.
The bathroom is pretty small - 2 people cant get ready at the same time.
The whole place needs a remodel.
Overall was a decent experience, but a little bit below the Westin standards.
August 14, 2012
Rated 4 out of 5 by Gil19 Getting rooms difficult
I applied 4 months before arriving for Suite
upgrade as a platinum SPG member. The
room I got was 12' by 12' with some ocean
veiw. I had to complain and got an ocean
view room that was bigger. The Beach House Restaurant is great. This is a very
difficult hotel to get the room type you would like.
July 1, 2013
Rated 4 out of 5 by Sachmo1 Elevators
The elevators were a mess....people lined up to go up and down. Also, the room safe was not woking and when I phoned they quoted 5 minutes! 40 minutes later I had to call and tell them to forget it.
The good is the bartenders Brian and Wade are excellent at the Veranda restaurant!!! The service is wonderful!
June 7, 2013
Rated 5 out of 5 by LarryS Perfect Vacation
My wife and Ii recently stayed there on our honeymoon and every aspect of our stay was perfect. We loved the hotel and the location was ideal. The view from our room was breath taking and the food was delicious. Our tours were arranged efficiently and without upselling. I would recommend this hotel to everyone.
May 26, 2013
Rated 1 out of 5 by Leslie2013 Disappointed
My first trip to Hawaii and what a disappointment this hotel was. I paid for an ocean view room that was blocked by a tree, s beautiful historic tree...but a tree. I asked to be moved 3 times and no one followed up with me to the point I had to keep going to the front desk. At one point i was told i would be able to "see through the tree when the sun came up". Breakfast buffet was wonderful. The service in the casual restaurant was AWFUL. Long waits for greats and food and had to get up to get my own refills. We ate their twice, both times....BAD! Asked for a late checkout (again I had to follow up multiple times, no one called me back). which wasn't available due to capacity, it wasn't until we got our bags from the bellhop that he told us. The best part of my experience was my interaction with the bellman and valet people, I will go back to Hawaii but not to this hotel. I travel a lot ( i have diamond,and platinum status at two of your competitors and Starwood gold 6 years in a row) this is the first unsatisfactory review I have ever written.
August 13, 2013
Rated 3 out of 5 by pikin Great location
Great location and public areas are fantastic but other than that, just average! Restaurants are very expensive - cheaper and better options are a few hundred yards away. Room was tiny and very noisy; shutters left the room very light at night. Not great al all
August 1, 2013
Rated 3 out of 5 by Jimmy28 Great People, Room Like a Closet
The staff, amenities, views, and history of the Moana Surfrider are superb. We are SPG Platinum members, with a reservation made 8 months in advance, and were "upgraded" to room 414 with a small view, mostly onf the surfboards at a building up the beach. The room and bath were very tiny, and frankly, a disappointment!
March 25, 2013
Rated 3 out of 5 by Rhonda21 Hotel is a classic
It is wonderful having doors that open but if you have a partial ocean view, there is a lot of street noise which kept us up all night. We have had two different locations on two separate stays and both have been noisy to the point of not being able to sleep. Such a disappointment given the Hotels wonderful atmosphere.
February 23, 2013
Rated 5 out of 5 by DavidOnHoliday My Favorites Hotel
Moana Surfrider has the best location in Waikiki. The room is nice and clean. The bed is comfortable. It is right on the beach. All the people are friendly and makes you feel welcome. Walking outside you are in the center of all the shops, foods, etc...
I highly recommended this hotel just to have a great experience.
August 21, 2012
Rated 3 out of 5 by KMS0521 Great location but slightly uncomfortable rooms
This is our second stay at the Moana Surfrider. We love the hotel but I forgot how uncomfortable the double beds are for two people. Look for a queen or larger if you plan on sleeping with your spouse. I would give this overall a 4 but we were so uncomfortable at night that I have to rank it a 3.
June 18, 2013
Rated 3 out of 5 by jetset Room location makes all the difference
The banyan level rooms are facing the street and the noise level is unbearable. The street level noise at 11p and 6 am does not allow a restful sleep or to relax. these rooms should be priced below other rooms in my opinion as I would not book again with the possibility that I can be put there.
June 18, 2013
Rated 5 out of 5 by SailorBlue Fabulous Birthday Staycation
My wife and I recently stayed for my birthday. We had a fabulous time. The staff was courteous and friendly. We especially liked spa and afternoon tea on the Veranda. We strongly recommend this hotel to both locals and visitors.
August 12, 2013
Rated 1 out of 5 by Indianafamily Not good
Is the resort fee $25 or $30? We saw both on the bill. Had to argue with manager to get 10% off beach umbrella rental for being a gold member...seriously for $6??? Had 2 cars in valet and was double charged for each car...$30 per day overcharge.
Reservations messed up by starwood from the beginning as well.
April 7, 2013
Rated 5 out of 5 by AmandaF85 Amazing hotel
Beautiful hotel, on an absolutely beautiful island. We were there for our honeymoon. Although we didn't really get any kind of recognition for our spg membership, the staff was nevertheless very nice and helpful. Great location, beautiful stretch of beach. Cannot say anything bad about this hotel.
May 29, 2013