Rated 5 out of 5 by Deme Could not be better
This was the first stop when we moved to Hawaii 55 years ago. It was lovely then and has retained all of that old Hawaiian charm today. I can not imagine a more friendly efficient staff or a more beautiful setting. It was a perfect place to celebrate my wife's 80th birthday.
February 20, 2013
Rated 5 out of 5 by LizM531 Beautiful hotel!
Beautiful hotel, amazing location, the room and facilities were very comfortable. My husband and I stayed here for our honeymoon and the room was wonderful. Our maid even shaped our leis into hearts which was a very sweet touch. The spa was lovely and I'd absolutely go back
October 13, 2012
Rated 3 out of 5 by Paul13 Room prices are outrageous
While the staff was courtesy and the location was nice the rooms are tiny. When you open the door you practically trip over the bed. Bathroom only had a small sink and corner shower not what I would expect for the price that I paid. You are truly paying for the location.
February 25, 2013
Rated 2 out of 5 by Jonathan Road noise
The room was thoughtfully equipped with a white noise machine, and that should have been my clue to stay elsewhere. The road noise from my Banyan City view room was the worst I have ever experienced in a Westin or any other similar quality hotel. Truly a disappointment.
March 11, 2013
Rated 5 out of 5 by mick95 Grand hotel in a perfect location
We stayed twice in two weeks. The hotel has a breathtaking location with stunning views up to diamond head. We particularly loved being right on the beach and being able to walk straight from our room onto waikiki beach.
The rooms, facilities and staff were all five star.
August 19, 2012
Rated 5 out of 5 by FrequentTraveler Best SPG property yet
I stay at SPG properties very frequently and have also visited the SPG Bora Bora resorts. The Moana Surfrider outperformed my expectations and the staff was phenomenal! This has been my favorite hotel to date. Thank you very much for an amazing vacation!
June 9, 2013
Rated 5 out of 5 by Lmarcos13 Amazing place to stay in Waikiki
Just got back from an amazing Honeymoon at the Moana-Surfrider!!! The best views, service and location on Waikiki!!! The hot stone massage at the spa was incredible. Only complaint, the beds were a bit uncomfortable after a few days. Will definitely be back again though!
June 25, 2012
Rated 5 out of 5 by Wanderlust Staff Excellence
The staff, from all departments, was wonderful! The courtesy displayed and their professionalism was remarkable. They displayed the "Aloha Spirit" each day. Everyone we encountered during our stay far exceeded our expectations. What a wonderful experience!
May 29, 2013
Rated 5 out of 5 by MMC63 Great atmosphere
Chose this hotel based on it's historic nature & were not disappointed. Wonderful old time atmosphere throughout the original building. The Beach Bar and other areas had great atmosphere as well, it really made it a special trip.
Staff were very friendly & helpful.
April 4, 2013
Rated 1 out of 5 by Jerry64 Hospitality Suite Offered
Although I requested a late check out due to a late afternoon flight I was quoted a $50.00 charge until 2:00 pm; however, I room was offered to shower and change which was an acceptable alternative. Restaurant offered great food and server was prompt and efficient.
April 2, 2013
Rated 4 out of 5 by dingai93 Tiny ants
There are so many tiny ants.
I wanted to change the room, but I was not sure that there are no ants in other rooms. I had to clean and care the trash everyday.
And there was no balcony. It was uncomfortable. Except thoes, the hotel was good. Very classic and gorgeous.
August 2, 2012
Rated 3 out of 5 by Traveler99 some improvement needed
-- toilet was unclean - was fixed
-- blankets were dirty - was fixed
-- asked months ahead for suite upgrade with vouchers, but didn't get one - only regular room
-- even with Platinum status, king-size in profile, and multiple calls ahead didn't get king-size room
March 22, 2013
Rated 5 out of 5 by sjm67 First stay was amazing!
This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk, Mr. Amas, went above and beyond to make our stay outstanding. He was attentive and very helpful to all our questions.
January 31, 2013
Rated 5 out of 5 by moananna magic moana
I loved this place so much. The beach is right there, and daily my daughter and I rented inner tubes and floated out toward Diamond Head. The ocean side bar offered wonderful drinks and snacks and, as advertised, the beds are 'heavenly.' I will definitely come back!
November 28, 2012
Rated 5 out of 5 by SPG4Ever Best SPG property in Oahu
Moana has always been one of my favorite hotels in Hawaii. The staffs are friendly, great location, ocean view room has awesome view, the pool is right next to the beach. And the breakfast is so good! Highly recommended for all first time or frequent SPG members!
December 29, 2011
Rated 1 out of 5 by dana75 wish I had not gone back
Gave a truthful review last week of my horrendous experience but had already booked one more night this week. Cemented it for me that they have taken the eye off the game in many areas of the hotel and it is a total waste of money as the mangers are no better.
March 20, 2013
Rated 5 out of 5 by JDLC Love the Moana
I come to Oahu for work. The staff always make me feel like I am in my second home at the Moana. Especially the guys at the Beach House Bar. I usually am eating by myself and their courteous and friendly service always has me coming back for dinner every night.
February 16, 2013
Rated 4 out of 5 by Anna4160 Perfect location !!
This was a beautiful hotel. Not only did I love the historic significance of the hotel, but the accomodations and dining were amazing. Above all, you can`t beat the location. Right on the beach and center to all Waikiki has to offer. Definitely would stay again.
July 30, 2012
Rated 3 out of 5 by yw49ers Soundproofing is bad
service, ocean view is excellent
but soundproofing is bad
I can not sleep because of next room noise
I will want to stay moana surfrider next year
If you don't improve your soundproofing,
I will can't stay your hotel next year
please, improve your soundproofing
November 20, 2012
Rated 1 out of 5 by smokey preview room
We were in room 3324 priced as a deluxe ocean view room.. What we had was a view of the tree in the courtyard. To see the ocean we had to go out to the miniscle balcony and move left or right to see the water. We heard all the pool and beach noise with no view.
July 28, 2012
Rated 2 out of 5 by EarPlugsNeeded Hotel Is Under Renovation
I was very dissapointed that when i made my reservation it was not disclosed that there is major renovation occuring around the pool area. The jack hammering started first thing in the morning and went on all day. I would have expected better customer service.
January 25, 2013
Rated 5 out of 5 by guest1101 Beautiful Property but bad continental breakfast
Overall a great hotel with great staff, but we had obtained complimentary continental breakfasts as a Starwood Preferred Platinum member, but these were very subpar with unfresh fruit and mediocre service. Would have preferred full breakfast at a reduced rate.
January 3, 2013
Rated 5 out of 5 by Bears2012 Great hotel
Excellent hotel in all aspects , especially service. I had to check out early due to a death in the family. I used my Starwood pts but instead a getting a credit , I rec'd a small charge on my credit card. Other than that - great experience at a great hotel !
August 10, 2012
Rated 5 out of 5 by MamaD Charming
Lovely hotel. Great Location, Very friendly and accomadating staff...especially pool bartenders! Wish pool was alittle bigger. Could get very crowded at times .Enjoyed our stay and if ever traveling to Honolulu again I will choose to stay at Moana Surfrider.
August 9, 2012
Rated 4 out of 5 by moxi disappoint one night
Usually like staying in the "original"
buidlings with character; but the first
night we were in the front - on the
street - so noisy - and the wind blew
the windows panes and shutters
rattled - all night - didn't sleep - we
moved to tower - much better.
March 5, 2013
Rated 5 out of 5 by Amy70 A beautiful experience
We stayed 2 nights before our cruise & 1 night after. Staff very friendly & helpful at all times. Happy to extend us a few hours on our last day as our plane was not leaving till later. Just a wonderful experience, simply beautiful place to be pampered.
January 29, 2013
Rated 4 out of 5 by Spyder Lovely historic hotel
The hotel location is perfect and the lobby itself is fabulous, and the banyan tree lanai picturesque.
That having been said the Spg recognition was very poor, but that seems to be the case at most Starwood hotels.
I would still heartily recommend it.
December 17, 2012
Rated 5 out of 5 by Carol42 We keep going back
It's a big hotel but doesn't seem hectic like other big hotels in Waikiki. We love the umbellas on the beach where we have our private space. The staff goes out of their way to be friendly and accomodating. We will keep going back once or twice a year.
February 10, 2013
Rated 5 out of 5 by TKcali2013 Perfect for Waikiki
Perfect for Waikiki
We stayed in the tower and upgraded to a suite. The overall experience was wonderful- the location was very convenient (we brought our 8 month old son), the staff was helpful, and the room was clean and had a great view.
May 6, 2013
Rated 4 out of 5 by Joshua The Heart of Waikiki
Moana Surfrider Hotel is the Heart of Waikiki it has the history and the first class service and facilities that you would expect and a little more.
Absolutely fantastic place to stay, would recommend everyone to stay there when visiting Hawaii.
March 4, 2013