Rated 4 out of 5 by JL2013 Tours and Activites
Roxanne in Tours and Activities was extremely helpful and professional.
February 7, 2013
Rated 5 out of 5 by bartman outstanding place
cant wait to stay there again
June 16, 2013
Rated 5 out of 5 by Redwing hotel has great features
First time here. Great staff, clean room, great service, great views!
February 9, 2013
Rated 4 out of 5 by Roberth perfect
I could not fault my stay at the hotel. this is splendor at its best.
November 28, 2012
Rated 5 out of 5 by Rick25 Great Hotel - Room had a musty smell
The floor was damp by the frig, which caused the room to smell musty.
October 2, 2012
Rated 5 out of 5 by djq2012 best beach location
hotel continues to exceed high expections. best beach front location
December 28, 2012
Rated 3 out of 5 by sfdb Nice hotel, bad front desk
SPG status doesn't appear to count for anything in this hotel.
February 4, 2013
Rated 5 out of 5 by frolkol great hotel
great place to stay in Hawaii, excellent service!
April 18, 2013
Rated 2 out of 5 by EastCoasters123 Not up to Starwood or Westin Standards
Location is great but the service has a lot to be desired.
June 12, 2012
Rated 2 out of 5 by burk Below Westin's usual experience
Unfriendly and slow staff. Very plain room. Disorgainized.
June 9, 2012
Rated 5 out of 5 by Sparkles Cozy bed!
Room was a bit small but everything else was PERFECT!
August 22, 2012
Rated 5 out of 5 by sfmom Great visit
Very relaxing vacation that exceeded expectations.
December 14, 2012
Rated 5 out of 5 by Angela48 Excellent Hotel
Beautiful hotel, great service & great position
January 13, 2013
Rated 5 out of 5 by KUMABRAM HOTEL EXPERIENCE
BEST HOTEL I HAVE EVER STAYED AT. KEEP IT UP.
August 12, 2012
Rated 4 out of 5 by Chris Beautiful hotel
The hotel common areas are stunning. The hotel is called the first dame/lady of the hotels in Waikiki. We stayed in one of the tower rooms with a pretty much full ocean view, on the Diamond Head side. We were told it was a premier ocean view room, but if you look at the interactive diagram of the hotel on the website, the room we were in was considered a deluxe ocean view room, meaning not as nice. The front desk said the diagram was incorrect, that changes had been made, and we were indeed in a premier room. We were only on the third floor, below us was an extended concrete overhang which affected the view to an extent. Nevertheless, we did indeed have a view of the ocean, beach, Diamond Head, and the courtyard, just not from high up. I was told (not from a hotel employee) that anyone staying on the upper floors paid a premium for those rooms. Our package also included the daily breakfast buffet, which was wonderful as we then only needed to figure out what to do for dinner - no need for lunch. The waitstaff at breakfast were friendly, efficient, and a couple of the gentlemen had great senses of humor. Our room was quite large and noise-proof, unlike rooms in the original building, from what I've heard/read. Great decision to stay here.
January 30, 2013
Rated 5 out of 5 by Bine17 beatiful hotel
wondeful oldstyle hotel, we had a great time
October 28, 2012
Rated 5 out of 5 by kimurasam great service
Everyone here was so nice and accomidating.
December 16, 2012
Rated 5 out of 5 by Colorado Great location
Quiet ! On the beach ! Excellent Staff !
February 23, 2013
Rated 4 out of 5 by Michael J
Great location, great views, small rooms
January 28, 2013
Rated 5 out of 5 by OSS7 This hotel has a great features
This hotel is in perfect location
March 19, 2013
Rated 4 out of 5 by StarpointsSlave The Veranda Won Me Over
If not for the hotel's veranda I would have been disappointed in my stay. As far as traditional rooms go, it's a no-win situation regardless of which wing you stay in. The rooms in the Banyan Wing, to which I was originally assigned, are charming but sooooo small and have no lanai. I asked to be switched to a room in the Tower Wing instead, and while the rooms are spacious enough, the rooms are drab and dated, the bathrooms are lacking in counter space but not limescale, and the lanais are small and boast a view of ... the hotel next door. The answer to the unappealing rooms? Stay out of them as much as possible and, if not sightseeing, hang out on the wonderful veranda or in the beautiful lobby and gawk at all the Japanese wedding parties. I also dined at the Beachhouse, the hotel's signature restaurant, and I very much enjoyed the experience -- again, out on the veranda -- as well as the food (steak) and the service. To encapsulate: When I first checked in, I thought, "What a waste of my Starpoints since I don't care for Waikiki anyway," but by the end of my stopover stay I was thinking that whenever I visit one of the islands I'll make a point of connecting through Honolulu just so I can stay at the MS. Yeah, that's how much I loved the veranda.
March 1, 2013
Rated 3 out of 5 by Lorenzo291567 Not enough seats on beach
Beach not fun because no. Seating.
August 2, 2012
Rated 5 out of 5 by zennae very good
It was very good.
December 16, 2012
Rated 5 out of 5 by MOUSEMAGGOT Great stay and fantastic location on the beach
Shameful internet speed!!
February 8, 2013
Rated 5 out of 5 by ReviewFromMe Warm inviting feeling...
Friendly staff/clean room
August 14, 2012
Rated 3 out of 5 by HEEHEE Smoke Smell and Bugs
The Hotel looks nice but the service is not that great. We used our points for 7 free nights and got an ocean view room. First of the all the rooms were tiny and since the ventilation systems were all connected we were receiving cigarette smoke in our room. I wouldn't mind so much if my wife wasn't pregnant. When we told the front desk, they sent a security office who told us he would try and find the source. This happened for 3 days in a row 2-3 times a day. As it did not get resolved they moved us to the other side which was a little larger. I have to admit the views from the room was beautiful. Once we got to the 2nd room there were little bugs everywhere. We told management and they sprayed the room but it's like ants. It won't go away. We were frustrated but they told us all of the rooms were booked so they can respray the room. Overall the lady who checked us in at the front desk Irene in the Gold Platinum line was really nice and the person who came to fix our sink was also great. Other than that Room service menu took 3 hours to come (Really a menu) and security was not much help. Overall I would not recommend the ocean view rooms as if I had to pay money for the rooms I would have been less patient. Oh and food is overpriced ie fries and coke was 20 bucks
November 16, 2012
Rated 2 out of 5 by MisMis The Moana
Im going to make this brief. I am a Kamaaina and wanted a stay cation with my daughter. I thought the Moana would be perfect. I was wrong. I checked my luggage in early and told them that the ice in the cooler will melt and leak so be careful. When my luggage showed up at my room, my suitcase was wet because they hung the cooler above my suitcase and so were my clothes. The porter didn't apologize and called someone then told me she was on the phone. I did not get a call back from anyone.
I blew that off then something else happened. I was out and my parents were watching my daughter. The hotel key card I gave them didn't work. My parents gave front desk my last name and room number because they had to put my 5 year old daughter down for bed. They needed an id. Long story short, I had to leave where I was to show my id and get a new key. They said it was for security reasons but anyone can go up in the elevators and roam the hallways. The staff wouldn't think outside the box to let a 5 year old go to bed. Instead she was sleeping in the lobby because she couldn't go up to her own room to sleep until I got there. There is no ALOHA at the Moana. The staff there are like robots. They don't smile at you or say Aloha, they just do their "job" minus the feeling behind it. The Moana is the oldest hotel and it should be top notch but I was not impressed with the staff. The hotel is beautiful! Last time I stayed here was 20 years ago and after my recent experience I do not want to stay here again.
August 2, 2013
Rated 5 out of 5 by Chris76 Serenity
I live in Hawaii, and decided on a "stay-cation" in Waikiki. Waikiki is an unusual choice as it is very touristy. However, I had always wanted to stay at the Moana Surfrider. It was a decision well made. At the end of my stay, I wrote the following in my journal: marvelously comforting and relaxing. Maybe it was the awesome ocean-view. Maybe it was the total attentiveness of the waiter at breakfast. Maybe it was curling up in a cushy lounge-chair reading a book with a great cup of Kona coffee. Maybe it was lounging by the pool reading that same good book with full access to waiters to bring you drinks or munchies. Maybe it was relaxing with a cold beer under the banyan tree listening to easy rock. Maybe it was rocking in the rocking chairs on the front veranda with total strangers and admiring each bride and groom that departed through the front doors and sharing our thoughts. Maybe it was that no one questioned whether you fit into the right economic class to be there. Maybe it was the "heavenly" beds that caressed you to sleep. Maybe it was the kindness of the check-in clerks or the smiles of the cleaning staff in the hallway. I could probably continue on but the point is already well made. I was sold. THAT is customer service. The historical atmosphere is blended perfectly with the modern comforts and amenities.
June 8, 2012
Rated 1 out of 5 by Belinda A bad experience for us
We had a street facing room in the historic wing of the hotel for 4 nights in room 432. The street noise is very loud but nothing compared to the horrible neighbours we had in the adjoining room who shared our balcony. They drank and smoked and were excessively loud for 2 nights then argued through the day. We called security 3 times through the second night they were there(around 10.40pm, 2.30am then 4.30am) but they didn't quiet down and security did nothing to stop them. We got no sleep for two nights and were exhausted all day from the lack of sleep and it totally ruined our holiday. My husband had only come from Australia for 4 days so it was hard to get that pleasure of the Moana Surfrider when you have dreadful guests beside you and security not protecting your peace and quiet. They should have been evicted or we should have been refunded.
Todd (the manager) did offer us a breakfast and then delivered a wine & cheese plate to our room which we appreciated. It's just that the noise was too loud for anyone to enjoy.
The carpet was also in need to a clean and the shower looked tacky.
Everyday the room was stocked differently and three times I had to ask for somethings that the cleaners had forgotten.
On a positive side - the $30 resort fee is reasonable is you use the parking/yoga/aqua/phone and water, which we did everyday. Matt and Kristel are the best.
March 3, 2013
Rated 4 out of 5 by Spiro One Classy Lady
I'll be honest, my trip to Hawaii included a few stops, and I was worried the Surfrider may not meet my expectations. A 111 year-old hotel with a room in the "historic wing" seemed like a gamble, but the moment I walked into the lobby I was sure I had won that bet.
The Moana Surfrider is simply stunning, inside and out. Classic old architecture, a richly appointed lobby, and a fantastic courtyard with an ancient tree, all right on the beach. The ambiance cannot be beat, period.
Why was I ever worried? Plain and simple: a few reviewers, who clearly didn't know what they were getting into, had me scared. Let me respond to some of the generic complaints personally.
1-The room is noisy because it is a low-rise hotel ON Waikiki beach. If you want quieter, find a high-rise. If you want quiet, don't stay on one of the busiest beaches in the world.
2-Islands have bugs. Sorry.
3-The rooms are quite small. This is clearly stated on the website in square footage and with a floorplan, so I don't know why anyone is surprised by it.
I will admit, I was surprised by how low the ceilings are in the guestrooms. I'm a bit claustrophobic, so that was a shock at first. Then, suddenly, I remembered I was in Hawaii, and had little intention of spending excess time in my room! Problem solved.
Go. Stay. Enjoy the refined elegance and class only available from The First Lady of Waikiki.
June 19, 2012