Rated 5 out of 5 by Maureen This hotel makes me feel like I have come home to the most wonderful place that I could ever be.
I am at peace while we are here. Nothing matters to me except to relax and feel refreshed when we leave. I always get tears in my eyes the night before we leave because I know I will never feel this good until we return again. It is the most romantic place that a couple can go to. The staff treats you like you are royalty. I love the history of the hotel and it makes me want to go back in time and be present when the hotel first opened in 1901.
October 27, 2011
Rated 2 out of 5 by ElizabethTravelPro Make sure you get the new wing
Rooms in the historic wing are mostly too small (claustrophobic barely space around a queen sized bed) or too dark (think prison cell or dungen with v. tiny windows; very depressing). Most bathrooms are so tiny they can compete for smallness against a NYC studio's bathroom. In fact, my old studio in NYC had bigger bathroom than the ones I saw in the historic wing.
I would be v. careful what room you get if you're put in the historic wing because you could end up wishing you were home instead of on vacation.
Staff was great but facilities of historic wing need major overhaul or they should be v. clear about what you'll get.
September 6, 2012
Rated 5 out of 5 by NH8791 Great express overnight stay
I had a quick stopover stay at the Moana Surfrider. All the staff were very friendly, helpful and attentive. The checking in and out was done efficiently and seamlessly. The room was comfortable and nicely presented. The hotel itself was very charming and the location was excellent. Highly recommend this hotel!
December 18, 2013
Rated 1 out of 5 by upsetguest14 manager and room
All the noise from the street, including cars just passing. advised the hotel the problem and i ask to talk to manager and she called him and i waited there for moor than 10mts. after 10mt or more wait she said that he is busey with other guest so ask me to leave my cell number so he will call back. never recived call from manager name-STEVEN ZORITHAKR. next morning i told the same lady that he never called. this place is not worth it for all the noise. maybe when all construction is done. hotel staff did not seem to care at all.
January 16, 2014
Rated 5 out of 5 by Mays A Week in Paradise
After researching many hotels in the Waikiki area my girlfriend and i decided that Moana Surfrider was the place we wanted to stay...what a great choice! Not only did the hotel meet our expectations but exceeded our expectations as well. We stayed in the Tower facing Diamond Head on the 17th floor three rooms from the end where the suits are...what a view! There is nothing like waking up and going to bed with a balcony that has a view of the ocean and Diamond Head. The room was clean and the bed was comfy. We had mentioned that it was a trip for our anniversary and my girlfriends birthday but did not expect a bottle of champagne and a nice birthday dessert waiting for us when we first arrived...what a nice touch! Everything about the hotel was to our liking...upscale dining with great service and wonderful ambiance...a quick walk to beautiful Waikiki beach or to the many stores and restaurants nearby...fast valet service and everyone at the Surfrider was friendly and helpful...we will definitely stay here again next year!
December 16, 2013
Rated 5 out of 5 by CarrieJ Shhh, I don't want this place too crowded
Hey, this group of welcoming and top caliber staff and management deserve the highest honors, but always when something is this good, it usually gets spoiled somehow. So please tread carefully when you come here, and don't abuse this special combination of everything we love about Westin. Beauty, tranquility and style... super clean and comfortable...well designed resort programs that are free or reasonably priced, and professional staff that like their jobs and their guests. Kudos to Noelani and all the team at the new Beach Club - Surfrider's version of a Club Lounge for Platinum as well as availability plus extra fee for others. That has to be the best secret - so shhh, and I wont tell you all about it (beach front views, great light fare, sunsets, comfort and elegance). I also loved all the live music night and day, the daily yoga at the spa, spa treatments, and the lobby offering a Westin superfood elixir each day. Oh my, I can't get back here fast enough!
Cons: desk chair is too hard and uncomfortable to sit on for long, bath gel must be requested (standard leaf shaped soap is always too drying) , shower cap must be requested, but thanks for providing upon request!
December 19, 2013
Rated 5 out of 5 by HornKala great service
Arrived on 12/12 - 1550 hrs, outstanding Reception Agents and MOD at check-in; food was excellent, loved the Pupu Steak from room service, very clean room, I even checked under the bed!
December 16, 2013
Rated 1 out of 5 by mamajill Noisy, Cramped Room
My husband and I spend last weekend at The Moana Surfrider to celebrate our wedding anniversary. When we arrived, we we were disappointed right away by the size of the room and bed. My husband had paid in advance, and it was confirmed that we would have a king size bed. The room was so tiny, with only one double sized bed. When my husband went to the front desk to share his concern, he was told there was nothing available with a king size bed, even though the reservation had confirmed it already. The bathroom was so tiny, my 6' ft tall husband could not even sit on the toilet correctly because his knees hit the doorway. Regardless of the size of the room, the outside noise level was obnoxious. Even attempting to get any sleep before 2 AM is a joke. The noise of street performers, traffic and people outside was outrageous. Not to mention through out the night we could hear every word of outside late night arguments, and drunken hollering. Both my husband and I agree that we have never had such a disappointing, sleepless stay in our lives!
May 29, 2012
Rated 5 out of 5 by Don109 Another Great Stay
Right from the start at arrival with a greeting at the front door, I knew this was going to be another good stay at the Moana. It feels so good to be back and see the same familiar faces of staff, many of whom will also remember you in spite of dealing with thousands of other guests throughout the year. I noticed right away that the beautiful flower arrangements in lobby are back and the whole property is looking as good as ever. Very gracious and helpful front desk to accommodate a couple of requests I had made. Thanks Gloria and Mo and staff at the beach services, relaxing under an umbrella at the beach is made so very easy by these people and the wonderful beach bar staff that will run a cool refreshment out to you. Caught a few sunsets at the Beach Bar with family and friends, ahh, so nice. Had some wonderful food as well, coconut waffles in the morning are great and I can personally recommend the pomegranate glazed lamb chops, they were delicious. Overall, I love the Moana for its history, staff, and location in the heart of Waikiki. Relax on the inside and action on the outside. Thanks for a great stay.
February 28, 2013
Rated 2 out of 5 by GP431 Overpriced
This is a beautiful hotel full of history and even though it is right on the beach, it is run quite average. We walked from our bus up the front steps and through the entrance without any luggage assistance, not once were we approached. We did not expect that from this quality hotel and basically that's how the service stayed. It was nice to stay in a Banyan room in the older area of the hotel but you should charge a more reasonable price as they are very small and VERY noisy. The food at the cafe was lovely, but we didn't need to stay overnight to enjoy the food and drink.
September 30, 2013
Rated 5 out of 5 by ColoradoNative Highlight of our Trip
We were only at the hotel one night but it was the best night of our trip. After our airline canceling our flight out of Honolulu (mechanical) they put us at another (less desirable) hotel. As we walked to dinner I stopped in to see if by chance there was a room.
They had a room but the hotel felt bad because of my SPG Platinum Status - all they had was the historic rooms. That is what we prefer. Our room was small but wonderful. We enjoyed brunch the next morning and even afternoon tea before our night flight out of Honolulu.
Thanks for making a wonderful trip EVEN better. We will be back!
June 10, 2013
Rated 5 out of 5 by acagnoni Perfect Stay
As a Platinum member with Starwood I've seen and experienced many Starwood properties. While each location has always met specific Starwood qualities - this resort stood out. From arrival and greeting from valet to check-in to check-out the experience was fantastic. The staff here really seem to go above and beyond - I'd like to specifically call out Janice at the front desk - as she really went out of her way to make sure our stay was as pleasant as possible. Another amazing perk specifically for Platinum members is their beach club - great quality and selection for breakfast and appetizers/drinks. This is a new program - please keep it going!!
Thank you, I will be back in 3 weeks for business.
December 31, 2013
Rated 5 out of 5 by Jenniferthetraveler Hawaiian Culture with Modern Comfort
If you are looking for a piece of authentic Hawaii then look no further than the Moana. She is a grand, stately reminder of Hawaii before she was discovered by hordes of tourists. The original part of the hotel contains a museum with many original and unique pieces of art and history. If you are looking for a hotel that has character then you will want a room in the original wing - but be warned that the rooms tend to be on the small side and there are no balconies. If you want the character and luxury of this property but are looking for more modern upgrades then ask for a tower room. Regardless of where your room is be prepared to take a step back in time and enjoy the ambiance of the Moana.
November 9, 2012
Rated 5 out of 5 by Uilani We live on the Garden Island of Kauai. We decided to celebrate our anniversary on Oahu.The staff of the Moana Surfrider Hotel front desk were awesome.
Our 41 yrs. wedding anniversary
December 10, 2013
Rated 4 out of 5 Charming
I love this hotel but you need to know that the street side noise is intrusive as is the rattle from buses pulling into the drop off area. If you want charm and a great location then this is the place for you. If you want to get to bed early for a good night sleep you will beed to get a room away from the road.
I was disapointed that the pool was a fun free zone and the fun police were out in force also the pool closes rediculously early. I think it was 6.00 pm, which is the time that those not wanting to get burnt head for the pool. I noticed that other hotel pool were open until late.
September 17, 2012
Rated 2 out of 5 by JBruck May be a Westin but sdtill feels like the old Sheraton
I am a frequent Westin guest, all over thge world, and unfortunately the standards at the Moana are just not up to par. Maybe it is because the Dheraton shadow still looms. Rooms are bleak, bathrooms old fashioned and badly maintained, service overall lacking. Maybe it was the crowds and time of year, but the hotel seemed more like a bus station than a comfort hotel. I was not given a single consideration for my Starwood memebership as I am anywhere else I stay, e.g. Sydney. Maybe it's just the nature of your location and time of year, but the experience was deeply unsatisfying....
August 9, 2012
Rated 3 out of 5 by jlaurel We have always wanted to stay at the Moana
We were in Hawaii this month to attend the UH graduation and stayed at the Moana. I have to say we were very disappointed in the service we received-which really came as a surprise. Our room, although beautiful, was very noisy and incredibly small-no closet and the tiniest bathroom ever! Also, did not enjoy paying a "resort fee" for ammenities we did not use. We did have our "portrait" taken, but the photographer was not friendly at all! Had to reserve our seats by the pool at 6:30am or there were no seats available-we thought staff would be more friendly...no aloha spirit :(
May 25, 2012
Rated 2 out of 5 by goldienboy not again
Diid not reconize by spg gold level on check-in.Front desk insisted i was just spg and have no points when i am gold and have 27000+ points. got. Quite
staunch in her belief that i was not gold and was trying to get something for free. Paid for an ocean view room got a view of the big banyan tree. No ocean in sight. Asked the front desk but too bsd so sad that was the room assigned to us, No robes or slippers in room. Were going to stay 10 nights but thought we would try one after a horrible experience with one earlier this year. Smart decision. Its a relationship that seems to work in Canada and Asia but not in your country.
December 14, 2013
Rated 5 out of 5 by KDBOSTON Best Starwood Hotel Ever
The Moana Surfrider is the most well oiled Resort ever!
Upon check in received a Platinum upgrade to an Ocean View Room in the Tower Wing. Additionally, the hotel has implemented several programs of further recognize gold/platinum guests such as discounts on food/spa across the Starwood resorts in Honolulu.
Every detail in architecture and maintenance at this hotel is monitored frequently and it is kept beautiful.
The staff exudes Aloha in every way possible. From check in to breakfast to drinks at the bar, service is impeccable and friendly. Chris and Peter at the Beach Bar are extremely friendly and great resources for local grinds.
Don't consider staying else where on Waikiki!
Extremely satisfied and want to live here!
March 10, 2013
Rated 5 out of 5 by QuiksilverStaff Great staff and service all week!
Every year our company host retailers at the Moana Surfrider. The events staff lead by Brenda gets 5 stars! They are the best to work with in terms of organizing the events via email, hotel blocks, and being on hand to help with whatever we needed during the week. They went out of their way on so many occasions to make sure our group was taken care of. The waiters/waitresses and bartenders that worked during our event were so great too. I highly recommend hosting corporate events here at the Moana. Great organized staff that meets all your needs. The whole hotel staff in general is very sweet and have all worked there for a lot time. Everyone is so nice and has the best customer service!!
December 22, 2013
Rated 5 out of 5 by Hokie74 Exceeded Expectations
The hotel itself reminded me of a southern plantation. The facilities and restaurants were very superior. The staff was the friendliest and offered us services beyond our expectations. The view from our balcony was breathtaking. The pool area staff was friendly and offered services to the degree that my friend, my husband, and I felt like queens and a king during our stay. The area with the umbrellas and chairs was also very comfortable and inviting with the staff even waiting on us, meeting every request and need during this time also.
October 26, 2011
Rated 1 out of 5 by jstbiz Never Again
I have stayed at the Moana Surfrider probably four times in the last two years. Each time I've checked in there was no recognition of my award status, and three times at least I have been allocated rooms that are either on the main street i.e. incredibly noisy, or overlooking the interior courtyard i.e. music late into the evening. Since I usually travel on business, rest and comfort is the key to success in my mind. Although the hotel common areas are lovely, and the outlook on the Ocean fantastic, the rooms lack any insulation from the outside world. Additionally, there was not even an amenity package in the bathroom - by that I mean shower cap and Q-tips.
Sorry there is too much competition on Waikiki for me to contemplate returning to this hotel.
June 19, 2012
Rated 5 out of 5 by Calbear93 Classic Old World Charm!
We LOVE returning to this hotel for its classic beauty and comfort of the welcoming rockers on the front porch to the gorgeous veranda with the iconic banyan tree. Our family of 4 (2 adults, 2 kids) stayed in the tower wing for its updated interior and larger size. Although there was street noise at night, it did not bother us at all. It was sweet for the kids to find cookies and milk waiting for them upon arrival and a bottle of champagne to mark our anniversary a couple nights later. We reserved an umbrella on the beach each day ($50) and it was well worth enjoying the freedom to come and go without worrying about seating. Location in the heart of Waikiki and easy beach access make this hotel ideal for short trips like ours (3 nights). Dreaming and planning for our next trip!
July 9, 2012
Rated 2 out of 5 by MichaelH Over Promise, Under Deliver
I flew to Honolulu specifically to stay at The Surfrider. My partner had seen the property and wanted to spend time in the rocking chairs on the charming lanai. I booked a Waikiki view room (why go to Hawaii and not look at the ocean?). I was given a lovely room that overlooked the street - no ocean in sight (and by the way, don't expect it to be quiet when you are facing the street!). When I asked about the mix up I was told that my reservation was for a "Waikiki City" view. No where on the reservation (or website!) did it state it was a city view. In my mind Waikiki is a beach! I asked the concierge where "Waikiki City" was located and told that there is not a "Waikiki City". I spoke with a manager that promised to get back to me within 24 hours. It is two months later and I am still waiting.
November 13, 2012
Rated 4 out of 5 by boch08 Recognition of loyal SPG members
If you are looking for a historic hotel in heart of Waikiki, this is the place for you. We stayed in the historic part of the hotel for 5 days during the holidays. While the rooms are small, everything was well maintained and renovated including the bathrooms. Housekeeping was prompt and efficient. As an ambassador member, I was initially disappointed that I was not upgraded to a suite, but the classic banyan room with balcony and ocean view was really special.
I was pleasantly surprised to discover that the property has added a lounge called the Beach Club recently. While I expect lounges at the Sheraton properties, this was an exceptional touch. Even if you are not Platinum but you are interested in a place to unwind and have breakfast and evening snacks with an incredible beach/pool side location, I would recommend paying to upgrade for this service. It will more than pay for itself in expensive Waikiki and the service was outstanding.
January 6, 2014
Rated 5 out of 5 by Pericles staff
the most telling impression is the staff...
over 20 years as returning guests gave
us the most consistent and rewarding
experience dealing with the personnel.
the warmth and sincere welcome by
everyone, especially the long term
"vets" have preserved the Aloha spirit
which has meant so much to us.
October 17, 2013
Rated 4 out of 5 by denflem98 Denflem
Beautiful, grand older hotel on the beachfront. Room was recently remodeled. Very spacious. Great ocean view from the balcony. Noisy due to being next to the driveway for the hotel next door but the noise was easily oveerlooked when enjoying the view. Beach area was very generous with cabanas available. Swimming pool and pool area are very small but who needs that with the ocean so close. Would highly recommend this hotel to those who want to stay in Honolulu/Waikiki area.
October 21, 2011
Rated 5 out of 5 by Barbi127 Grand Lady of Waikiki
This is hotel really lives up to its grand reputation. From the moment of arrival the staff greets guests with respect. Everyone working in the hotel was fun and exemplified the aloha spirit. We had the best time. Our room was lovely. The view from the 20th floor was spectacular. There was a rainbow on the hill past the city and sunset on the beach.
Halloween was so much fun. This is the best location on the beach and the street.
November 11, 2012
Rated 3 out of 5 by epieps overrated
This hotel was billed as a 5 star resort. The lobby furniture was shabby, the room just ok. paid extra for an amenities package which didn't exist. the pool area is certainly not 5 star rated. did not experience any of the warmth and recognition noted in other reviews. bar food was average with an indifferent wait staff. the hotel is old but remodeled. regardless, the rating must have been based on the original Moana.
January 4, 2012
Rated 5 out of 5 by AUnugget SPG Membership at its best!
SPG benefits really do pay off. Even during peak times the staff makes every effort to provide the SPG member with great perks. We were immediately upgraded from the standard room to an ocean front room. Our trip home was an evening flight and we asked for a later check-out time, if available. We were quickly accommodated to a 4PM check-out. SPG membership helped us maximize our travel experience to Waikiki, Hawaii.
April 1, 2013