Rated 5 out of 5 by LL7781 Great Experience
Excellent location, ameneties and staff!
Really have to emphasize the friendleness and professionlism of the staff. From our arrival to the hotel via auto to our 5 am departure, everyone was excellent.
Our room was an oceanfront in the new tower and the views were excellent. As was the terrific lanai.
December 10, 2013
Rated 3 out of 5 by DPMs Can do a lot better
Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive.
August 6, 2014
Rated 5 out of 5 by cbuado115 Awesome
As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great!
August 6, 2014
Rated 1 out of 5 by Edge7258 Totally disappointed
Public areas beautiful ... Rooms old, small, worn, and misrepresented on website and VERY over priced compared to other Westin locations. Do not consider this location unless you enjoy overly crowded conditions I.e., Times Square -New Youk
September 4, 2013
Rated 1 out of 5 by SKOTIE Not a good experience
OUR ROOM WAS SMALL. MOLD IN THE BATHROOM AND WATER
ON THE BATHROOM FLOOR CAUSING
A SLIPPERY MESS. I SLIPPED AND
FELL BUT WAS NOT INJURED. WE
EXPECTED ALOT MORE FOR THE
MONEY. I WILL NOT STAY AGAIN
AT THIS HOTEL.
October 6, 2013
Rated 5 out of 5 by Mezzee Moana Hawaiian Paradise
The Moana Surfrider is Hawaii. The most beautiful hotel on Waikiki beach with the feel of Aloha.
August 7, 2014
Rated 2 out of 5 by Biztraveler65 This hotel was a let down
Noisy room even on inside courtyard. Very small room and bathroom. Shower dirty. Never called me like they said they would when the room was ready. Told me I got upgraded as a platinum member to an oceanfront room and I did not. Outside waitress had to be called over several times to assist. Valet and bartender on terrace were excellent.
August 3, 2014
Rated 5 out of 5 by ColoradoNative Highlight of our Trip
We were only at the hotel one night but it was the best night of our trip. After our airline canceling our flight out of Honolulu (mechanical) they put us at another (less desirable) hotel. As we walked to dinner I stopped in to see if by chance there was a room.
They had a room but the hotel felt bad because of my SPG Platinum Status - all they had was the historic rooms. That is what we prefer. Our room was small but wonderful. We enjoyed brunch the next morning and even afternoon tea before our night flight out of Honolulu.
Thanks for making a wonderful trip EVEN better. We will be back!
June 10, 2013
Rated 5 out of 5 by Jenniferthetraveler Hawaiian Culture with Modern Comfort
If you are looking for a piece of authentic Hawaii then look no further than the Moana. She is a grand, stately reminder of Hawaii before she was discovered by hordes of tourists. The original part of the hotel contains a museum with many original and unique pieces of art and history. If you are looking for a hotel that has character then you will want a room in the original wing - but be warned that the rooms tend to be on the small side and there are no balconies. If you want the character and luxury of this property but are looking for more modern upgrades then ask for a tower room. Regardless of where your room is be prepared to take a step back in time and enjoy the ambiance of the Moana.
November 9, 2012
Rated 4 out of 5 Charming
I love this hotel but you need to know that the street side noise is intrusive as is the rattle from buses pulling into the drop off area. If you want charm and a great location then this is the place for you. If you want to get to bed early for a good night sleep you will beed to get a room away from the road.
I was disapointed that the pool was a fun free zone and the fun police were out in force also the pool closes rediculously early. I think it was 6.00 pm, which is the time that those not wanting to get burnt head for the pool. I noticed that other hotel pool were open until late.
September 17, 2012
Rated 2 out of 5 by JBruck May be a Westin but sdtill feels like the old Sheraton
I am a frequent Westin guest, all over thge world, and unfortunately the standards at the Moana are just not up to par. Maybe it is because the Dheraton shadow still looms. Rooms are bleak, bathrooms old fashioned and badly maintained, service overall lacking. Maybe it was the crowds and time of year, but the hotel seemed more like a bus station than a comfort hotel. I was not given a single consideration for my Starwood memebership as I am anywhere else I stay, e.g. Sydney. Maybe it's just the nature of your location and time of year, but the experience was deeply unsatisfying....
August 9, 2012
Rated 5 out of 5 by VeryGoodPointsStacey Charming Historical Hotel
The Westin Moana Surfrider is a very charming and classic hotel. I visited the hotel for New Year's and enjoyed my stay. The rooms in the historic wing are small, but comfortable. The bathroom was small but had a great shower (no tub.) The heavenly beds always make for a good night's sleep, but unfortunately that was hard on New Year's Eve with the party going on in the courtyard directly under my room. That withstanding, the rest of my stay was great.
The hotel recently opened the Beach Club lounge and it's open to platinum members. The club is very big and has outdoor seating directly in front of the beach. It's a great place to relax and get snacks.
I would return to the Westin, just not for New Years.
January 6, 2014
Rated 5 out of 5 by 2clubs holiday
The overall experience was better this time as we stayed longer. the spa & gym were excellent. The ladies running the tour desk Ingrid & Roxanne went beyond especially Ingrid.
June 17, 2014
Rated 5 out of 5 by cla62 this hotel is central, comfortable with all guests treated equally.
I recently stayed for 7 days.The beds were truly amazing, wide range of options within hotel and also within area.Lots of choice both in hotel and in vicinity for food, beverages etc.Spa was best I have ever used.
August 1, 2014
Rated 3 out of 5 by jlaurel We have always wanted to stay at the Moana
We were in Hawaii this month to attend the UH graduation and stayed at the Moana. I have to say we were very disappointed in the service we received-which really came as a surprise. Our room, although beautiful, was very noisy and incredibly small-no closet and the tiniest bathroom ever! Also, did not enjoy paying a "resort fee" for ammenities we did not use. We did have our "portrait" taken, but the photographer was not friendly at all! Had to reserve our seats by the pool at 6:30am or there were no seats available-we thought staff would be more friendly...no aloha spirit :(
May 25, 2012
Rated 2 out of 5 by GP431 Overpriced
This is a beautiful hotel full of history and even though it is right on the beach, it is run quite average. We walked from our bus up the front steps and through the entrance without any luggage assistance, not once were we approached. We did not expect that from this quality hotel and basically that's how the service stayed. It was nice to stay in a Banyan room in the older area of the hotel but you should charge a more reasonable price as they are very small and VERY noisy. The food at the cafe was lovely, but we didn't need to stay overnight to enjoy the food and drink.
September 30, 2013
Rated 1 out of 5 by BobRoadWarrior Room was not up to advertised expectations
Our $400+ a night "Ocean View" room could be described as a King bed surrounded by a 2-1/2 foot walkway! and oh yeah, a 3 foot X 4 foot closet with a toilet and shower. Our "Ocean View" consisted of a view of the other hotel wing and a 1 inch sliver of what looked like sky and the trunk of a palm tree. The noise from the beach bar consisted of a loud, not so good band that was attempting to play all of the songs from a 70's Fleetwood Mac concert. The band played well past midnight. Internet cost $28 for 24 hour's worth. One bright spot though . . . we only stayed one night.
February 9, 2013
Rated 5 out of 5 by Mel422 Beautiful hotel!
Beautiful grounds and fabulous customer service. The men who greeted me when I drove up to the hotel, the check-in staff, and the concierge were all so friendly and filled with aloha! Anytime I called customer service or housekeeping, the service was quick and very helpful!
July 31, 2014
Rated 4 out of 5 by Mdb7614 Friendly atmosphere
Tasteless appointed lobby, bed rooms, great location for shopping, dining, swimming . Friendly and helpful staff. Great place for people watching, specially wedding parties. Complementary glass of wine, lei were nice touch. One down side, there were cockroach in our bed room,
June 11, 2014
Rated 4 out of 5 by Karray34 Beautiful hotel, excellent location
This is a very beautiful hotel in an excellent location in Waikiki. Our room was nice and had a side view of the ocean. I would have preferred a better view. Being an SPG Gold member, I would have hoped to be upgraded to a room with a better view. I used my Starpoints to stay here. I didn't like that I was charged a high daily resort fee when I was using A LOT of points to stay there! I also did not like that they charge for beach chairs and umbrellas when I was being charged a daily resort fee. There weren't very many chairs around the pool and you had to get up super early to get a chair. They have an outdoor restaurant that takes up much of the space near the pool. It would be nice to make more space for chairs around the pool. Besides those few annoying things, everything else was wonderful.
July 23, 2014
Rated 5 out of 5 by VIC753 WISH FULFILLED
Staying at Moana Surfrider has been on my bucket list for some twenty years. I can now cross it off. Fulfilled all my expectations. Wonderful place to stay.
June 11, 2014
Rated 5 out of 5 by KDBOSTON Best Starwood Hotel Ever
The Moana Surfrider is the most well oiled Resort ever!
Upon check in received a Platinum upgrade to an Ocean View Room in the Tower Wing. Additionally, the hotel has implemented several programs of further recognize gold/platinum guests such as discounts on food/spa across the Starwood resorts in Honolulu.
Every detail in architecture and maintenance at this hotel is monitored frequently and it is kept beautiful.
The staff exudes Aloha in every way possible. From check in to breakfast to drinks at the bar, service is impeccable and friendly. Chris and Peter at the Beach Bar are extremely friendly and great resources for local grinds.
Don't consider staying else where on Waikiki!
Extremely satisfied and want to live here!
March 10, 2013
Rated 4 out of 5 by NancyJo Great features
comfortable beds, enjoyed lei making at hotel, good food, our first visit to Hawaii, service was excellent.
June 10, 2014
Rated 2 out of 5 by Porky50 Moana Surfrider
We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future.
July 28, 2014
Rated 5 out of 5 by Janicecolo Moana
This hotel was fabulous. rooms were roomy,halls were roomy and lobbies were comfy and newly remodeled. The price was right.
June 8, 2014
Rated 5 out of 5 by Whitney11 Great hotel
This hotel is in a great location and our room had a wonderful view.
July 30, 2014
Rated 4 out of 5 by Beaverbrook First time at the Moana
Overall a very good experience. Rooms were clean and comfortable, location is excellent, gym is well equipped and the on site dining is good. The only area to improve would be the pool area. The pool is too small given the size of the hotel and this needs to be fixed. Also there needs to be better control of the pool area. They need to hand out towel cards or wrist bands like they do at the Sheraton Waikiki because there are too many people from outside the hotel that show up and confiscate chairs and use the pool.
March 29, 2014
Rated 4 out of 5 by Donnabob Donnabob
Well appointed with the true Hawaiian elegance once is looking for when visiting the Islands.
June 7, 2014
Rated 5 out of 5 by Kahunamac very warm feeling about this hotel
This place felt like home the staff were all very friendly and we loved having our grandkids feel the "Ohana" vibe that the Surfrider put out. The food was very good and the Pool and Ocean were very peaceful. The only thing we felt was a little off was the fact that it seems you folks put a lot of effort into the exterior visuals but inside the rooms were not very well kept at least our room was not. Little things like the shower door not being cleaned on the outside, like i said little things. Overall first class place.
March 4, 2014
Rated 5 out of 5 by Hokie74 Exceeded Expectations
The hotel itself reminded me of a southern plantation. The facilities and restaurants were very superior. The staff was the friendliest and offered us services beyond our expectations. The view from our balcony was breathtaking. The pool area staff was friendly and offered services to the degree that my friend, my husband, and I felt like queens and a king during our stay. The area with the umbrellas and chairs was also very comfortable and inviting with the staff even waiting on us, meeting every request and need during this time also.
October 26, 2011