Rated 5 out of 5 by Mezzee Moana Hawaiian Paradise
The Moana Surfrider is Hawaii. The most beautiful hotel on Waikiki beach with the feel of Aloha.
August 7, 2014
Rated 5 out of 5 by Adabanana Grand Dame Hotel
There is a timeless beauty to this oceanfront hotel. You feel like you'be stepped into an ageless taste of old Hawaii with all of desired modern day conveniences, the rooms in the Banyan wing are classic old Hawaii. And those in the tower wing are today. The staff are courteous and helpful, especially in the new platinum Concierge Lou ge which just opened. And this lounge is a perfect addition to the hotel. From our point of view, it was the Addition necessary to make the Moana the best. Kudos to the management and staff of tis lounge
December 9, 2013
Rated 5 out of 5 by pennbee Great stay!
Pros - staff is top notch from top to bottom. Rooms are well appointed and clean. Realize you are paying for the ambiance and location (YOU ARE RIGHT ON THE BEACH) rather than a fancy / big room. I think this hotel has the best public spaces (lobby, beach bar, etc.) and best location (near the beach and top shopping).
Cons - the pool is a bit small and outdated. Hard to get a poolside seat once hotel is full.
The staff is the best from the valet to the general staff. Roxanne H. is a standout did a great job to make our stay awesome.
November 25, 2013
Rated 5 out of 5 by cla62 this hotel is central, comfortable with all guests treated equally.
I recently stayed for 7 days.The beds were truly amazing, wide range of options within hotel and also within area.Lots of choice both in hotel and in vicinity for food, beverages etc.Spa was best I have ever used.
August 1, 2014
Rated 4 out of 5 by Surfgirl56 Everything but the pool
My stay was great from the moment I arrived, every staff member I met was friendly and helpful. From coffee on the front veranda to popcorn and a glass of wine while waiting for dinner this hotel makes you feel comfortable and welcome.
The bartenders at the beach bar were entertaining and you wanted to sit and chat with them all afternoon.
My one complaint is the pool area and the lack of turnover in the pool chairs, the one hour limits should be enforced when chairs are empty or the beach chairs should be included. I was surprised by the amount of children at this hotel, that may be the one thing that would have me consider staying elsewhere with an adult pool.
Overall this hotel is well maintained with excellent service, everyone should experience it!
September 2, 2012
Rated 4 out of 5 by kum3235 This hotel was really nice
April 16 to 19, during a stay at the honeymoon, elegance and spectacular views of the hotel was a good trip.
However, after a trip outside the schedule of the trip went into our bags were turned aside. Also come in the secondary bed, and has not marveled when I saw that the table has changed the location of the embarrassment.
It was very unpleasant situation, I do not never ask and I know you touched my luggage.
And If you have you well-speak English, I am a, then, would have been display the the the a discomfort, to the you guys.
April 22, 2013
Rated 3 out of 5 by Randy43 Disappointed
The pool area was very small for the number of guest using the facilities. Apparently the hotel has a policy of reserving pool chairs for returning guest who have stayed more than 10 times at this property. This meant that no one else can ever have a chair. If I knew this before, I would not have booked this hotel. Also, guest from the other Starwood properties used the fitness center and other hotel amenities, maybe I should have booked a cheaper Starwood property and still used the facilities of the Moana Surfrider like they did.
December 30, 2012
Rated 4 out of 5 by borntraveller Small disappointment
Disappointing checkin - long wait, a staff member indicated that as we were a SPG member (although not platinum or gold) as there was only one person in that line, that we check in there. Staff member rude told us that was wrong, who was the staff member, she was going to call the manager and tell him. We were not made feel very welcome. After spending time at St Regis Princeville we were a little let down by staff attitude and slow service
July 1, 2014
Rated 4 out of 5 by Tarlo One of best in Waikiki with a few buts....
Great hotel. Perfectly located. Great outdoor facilities / feel although pool needs updating. Staff at bar / restaurant are great - particularly Jilley and Joey (mahalo). I would go back here again. Stayed in west facing tower wing room. Comfortable room however very dark at all times of day despite curtains and balcony door open and having and I hate having an in bath shower (even though website indicated a walk in) and the water pressure was almost a dribble. Generally look for comfortable, contemporary room (tick), light filled / bright (cross) with good bedding (tick) and good shower (cross). The location and ambience made up for these few criticisms but should be addressed. Stayed for 9 nights and I would do it again. In fact my 4th or 5th time there.
September 22, 2013
Rated 1 out of 5 by Voltron5 Disappointing Experience
This was a honeymoon trip. We had just come from Maui and booked a couple of nights in Oahu at the Moana Surfrider. We were reserved for an island view with a King Size Bed. We were upgraded to an ocean view but with two full size beds. I couldn't sleep with my wife on her honeymoon because the beds were two small! We were also promised a bottle of champaign because this was our honeymoon. We never got it. Last but not least a friend sent us a basket for us but the hotel never delivered it to us. A very disappointing experience.
September 26, 2012
Rated 5 out of 5 by RufusInHI A spectacular PEARL of Waikiki
I received full acknowledgement of my SPG Platinum Status. The Upgraded room was a palace. The Beach Club Lounge is a welcome gem. Great food spread and the beverage/wine selection is great! The front desk staff and the guest agents of the club lounge provided impeccable service exuding the Aloha spirit. I'm a frequent guest in Waikiki, and I can attest that the Westin Moana Surfrider is the best SPG property in Waikiki and Hawaii. Kudos and Mahalo to the management and exemplary staff of the Westin Moana Surfrider.
April 17, 2014
Rated 4 out of 5 by WF789 Great Staff
This is the first time we stayed at Moana Surfrider, we usually stay at the other Starwood properties on the beach front. The hotel has a smaller footprint, but the rooms have been renovated. The banyan side of the hotel is smaller than the tower side. The staff was wonderful, they definitely went out of their way to help out all the guests. Everybody was very friendly and extremely well trained. The pool is really small so if you have small children that can't go in the ocean, you need to take this under consideration.
March 28, 2014
Rated 5 out of 5 by LJCNZ The most wonderful holiday so far
We loved our stay at the Moana Surf Rider - being right on the beach meant that we could enjoy the service of the hotel coupled with the ocean. The service at the hotel was lovely and although the facilities in our part of the hotel were a title dated, the view and the comforts far outweighed this. We loved spending early evening having a cocktail or a wine in one of the many bars and we loved the location of the hotel which allowed us to sample many places for drinks and dinner.
There were too many highlights to mention them all but these included the daily healthy drinks provided for all guests throughout the day, the comfy bed, the amazing view, the gym, the location to the beach and the buzz of Waikiki. I cannot recommend this hotel enough and we will return.
September 8, 2013
Rated 4 out of 5 by Alohaor Great place for vacation but definately need service improvement
Hotel is so nice with great location. the overall atmosphere could let us enjoy our stay.. But the service esp frm the reception kind of ruin our satisfaction of the hotel.. Less staff at reception, we have to queue up long time for check out & waiting for bellboy to store our luggage.. When I asked for assist as we gonna miss our flight, one receptionist even asked me carry all of our big luggages to the front of hotel by myself!!!!!! the staff is not really helpful and it couldn't make our stay perfect, unfortunately..
June 27, 2013
Rated 4 out of 5 by Whinehini Great...but...
Staff, ambience, shuttle service, all great. OUr only dissatisfaction was with the "noise" from the street performers that went on so loudly, impossible to fall asleep. We were moved to a courtyard room for the remainder of our stay, and while it was better, the music (and patrons) from the bar was too loud too. The staff tried to accommodate our sensitive "ears", we really appreciated that. Guess we are getting grumpier as we get older...no fault of the hotel. It would be nice to have a spa or jacuzzi on property too.
November 29, 2012
Rated 4 out of 5 by Deefer Good Experience
We stayed in the Diamond Tower wing which is abut 60 years old and a bit drab - well below what we expect from Westin. The view was great though. The price around $600 per night when you add in tax, so not at all good value. Add another $60 per night if you want a beach umbrella and chairs. On our ten night holiday that added another $600. The system for booking the umbrellas is downright stupid, necessitating getting down there every morning at 7am to book or risk missing out. Some holiday! But you are very well located.. The poolside food is horrendous. Manager - make the chef sit down and actually eat the marguerita pizza in front of you to prove me wrong. I couldn't even get through a slice. Ditto the nachos.Food in the beachouse restaurant was very good however.
January 25, 2013
Rated 4 out of 5 by KeithJuly2014 Great staff
I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there.
I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes.
July 10, 2014
Rated 5 out of 5 by Jojocat Excellent Location with Excellent View
It's a beautiful hotel. Just steps away from the beach. We booked the Diamond wing with ocean view. The view is great, could be evern better if there is not a coconut tree right in front of our balcony.
We had our Thanksgiving dinner buffet at the hotel's beach house. It's kind of pricy, $80 pp. Consider the cost, in my opinion, the steak and leg of lamb they served in dinner could have been better.
Our package include breakfest buffet. I like the breakfest better than the dinner.
Overall, we had a great time.
November 27, 2012
Rated 3 out of 5 by JJLl2012 Over Rated Hotel
I was quite disappointed with my stay at the Moana Surfrider. The only thing that impressed was the old character and history of the hotel, it does look amazing, so kodo`s on the up keep of the property.
Here`s what we had issues with:
1) We had a clogged bathroom sink.
2) When leaving the bell desk person was not very pleasant.
3) The on-site photogragher only took one scene picture for us. Our last stay at the Sheraton Waikiki, she took several pictures at different locations within the hotel.
4) Billed us for long distance, once I said long distance charge, front desk already knew what I was talking about, pretty sneaky if you don`t over look your invoice.
5) Pool is too small for the size of the hotle.
Would not recommed the hotel. Its a shame, it is a beautiful hotel.
November 13, 2012
Rated 4 out of 5 by tyme Elevators
We loved the location. The one complaint I had was that the hotel could improve on the efficiency of their elevators. For our wing, we only had two elevtaors working. Therefore, we had to wait long periods of time for the elevators and 80% of the time the other hotel guests would try to squish in the elevators so they didn't have to wait for a second one to arrive. It was ridiculous. There were numerous times the number of guests in the elevator exceed the amount ot people allowed in the elevator at one time.
June 14, 2013
Rated 4 out of 5 by qcolli review of Westin Waikiki Beach, HI
The hotel was beautiful and well located on the beach front. we had several issues with our room (A/c was not working correctly), TV froze up and there was outside noise due to carpet cleaning / dryer running early in the a.m. We called the front desk and a message was supposed to be left for the manager. We never received a call back. We are SPG gold members and expected better responsiveness from what should be an upscale hotel
June 20, 2014
Rated 5 out of 5 by Whitney11 Great hotel
This hotel is in a great location and our room had a wonderful view.
July 30, 2014
Rated 4 out of 5 by SFCam First time visit from Cali
Overall wonderful hotel in a great location with nice outdoor bar area, pool, and beach access. Everything was very close and only thing I can complain about being a Platinum member, is even though they upgraded me to a beach side view, they did not inform me that it was a handicap accessible room. Room was nice and clean but because it was handicap friendly the shower was not set up to the way I'm a little more comfortable with especially at the rate I paid. Overall though like I stated the hotel was great.
November 14, 2012
Rated 5 out of 5 by Mahina808 LOVE THIS HOTEL!
THANK YOU MOANA :) Your staff was FABULOUS! You folks took really good care of my family when we were checking in. Our room at the time wasn't quite ready yet, but the Guest Service Agent knew my 2- year old was tired and wanted to go straight to the room. (I forgot his name) was really quick in taking care of us and finding a room ready to get us on our way to rest. Our room was GORGEOUS with a breath taking Ocean View and newly renovated. Mahalo Nui for EXCELLENT SERVICE and stay :) Will come again soon..
November 13, 2013
Rated 5 out of 5 by TWPup Excellent babymoon location!
We just got home from Oahu. We did not want to leave! You cannot beat the location of this hotel! Its ambiance, history, and stature on Kalakaua are second to none. The gym and spa and Beach House/ Verandah restaurant are great! With our schedules, we pretty much tried to stay on our east coast sleep time frame and the staff were bright and welcoming even at 4-5am local time! We are having our first baby in 3 months, so likely we will not be back to the islands anytime soon, but the time we spent there last week will long be remembered. Our room was always promptly cleaned. The valet staff was top notch and even hopped in the car for us when three limos were blocking the portico. I could sit on the verandah all day with a good book, it was that relaxing. Mahalo Moana Surfrider!
July 8, 2012
Rated 5 out of 5 by MKandi Another wonderful stay
We just returned from another wonderful stay at the Moana Surfrider. This was our 3rd stay in 3 years and I must say every year the level of service increases that much more. Every one we dealt with from front desk, concierge , the beach house restaurant even the electrician were always courteous and went out of their way to help. The location is perfect and the hotel is always clean. Upon our arrival Keith at the front desk saw we had a baby from a long international flight and found a room that was available for early check in. Thank you so much Keith, our baby was able to catch up on some sleep and was kept happy, which means happy parents! The beauty and history of the hotel just makes the holiday that much more special . Thank you to all staff. We hope to return again soon.
September 15, 2013
Rated 2 out of 5 by Trok6439 Worst service at Westin ever?
By far the worst experience I've had at a westin, and in Hawaii, no less. This place was not catering at all to Platinum members, which does not make sense. Who puts your most frequent guest in the handicap room without mentioning, after forcing them into the general line because no one is attending to the plantinum line? On top of all that, they don't provide housekeeping one day out of 7? Of course it is all blamed on capacity, which is an operational issue, not a customer issue. Not good for the price.
February 13, 2013
Rated 5 out of 5 by none525 We always stay at this hotel.
Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music.
July 24, 2014
Rated 5 out of 5 by ImEmmittSmith Excellent Hotel, but very Busy!
We stayed at this hotel for a total of 5 nights over 2 weeks. The facilities are great and the location is wonderful. We had 4 nights on Ocean view, which was excellent and quiet at night. The 1 night we had on City view was very noisy and room was small compared to Ocean view. Would definitely always upgrade to Ocean. Use your points to get half off the rack rate of the room.
July 2, 2014
Rated 5 out of 5 by Chrisdiane1959 Girls getaway
Felt pampered the moment we stepped off the airport shuttle. Flower lei's given to us as we dropped our baggage off with the porters. Checked in and given an upgrade to larger room with balcony and ocean view. Baggage arrived shortly. Resort fee...Yes, but with that comes free internet access, free self parking, two free welcome glasses of wine, slippers, bathrobes, free exercise classes daily and all the charm this beautiful hotel has to offer.. Thank you for such a lovely stay...I'll be back!
March 19, 2014