Rated 5 out of 5 by Hasl2014 Perfect location
The Moana is in a perfect location with regards to local shops and restaurants and the beach is just a few steps away. I especially enjoyed the afternoon tea in the hotel restaurant. The room was clean and comfortable and the staff was welcoming and accommodating. I would definitely stay here again.
July 18, 2014
Rated 5 out of 5 by skyewalker Charming Waikiki Hotel
Loved the opportunity for early check in and offers to upgrade when we arrived. Front desk staff excellent help and cheerful even with our flight changes and arrival time changes.
Incredible view from 19th floor and loved the 4th of July there. Loved the quaintness and charm of the historic lady on the beach- thanks for your preservation . Success with blending the historic charm and more modern amenities I have become spoiled by. Love the Banyan tree and the Veranda for breakfast- thank-you. Hope to visit again from the mainland at least once more!
July 8, 2014
Rated 5 out of 5 by Gizmo7 Absolutely Amazing
All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return!
July 13, 2014
Rated 4 out of 5 by Karray34 Beautiful hotel, excellent location
This is a very beautiful hotel in an excellent location in Waikiki. Our room was nice and had a side view of the ocean. I would have preferred a better view. Being an SPG Gold member, I would have hoped to be upgraded to a room with a better view. I used my Starpoints to stay here. I didn't like that I was charged a high daily resort fee when I was using A LOT of points to stay there! I also did not like that they charge for beach chairs and umbrellas when I was being charged a daily resort fee. There weren't very many chairs around the pool and you had to get up super early to get a chair. They have an outdoor restaurant that takes up much of the space near the pool. It would be nice to make more space for chairs around the pool. Besides those few annoying things, everything else was wonderful.
July 23, 2014
Rated 1 out of 5 by Wastedvacation Worst Starwood Experience in 30 Years
Our two rooms were "upgraded" due to our Platinum membership to a Tower room overlooking the street/construction site. Street noise all night long and then work trucks beginning at 5:00 a.m. Asked to be moved but we never were. I asked for compensation (points or a discount for the stay) and the manager responded by removing the mandatory $31 daily resort fee from one of the rooms! Would not stay here unless you want to be treated like stool.
July 13, 2014
Rated 5 out of 5 by lauvic Beautiful
A beautiful hotel, with fantastic customer service, rooms are elegant and lovely and clean. Location is the best in Wakiki, there really is not much to complain about, only thing maybe worth mentioning, queen size beds would be nice rather than double size, other than that, perfect.
July 24, 2014
Rated 4 out of 5 by person person
pricey didn't have breakfast plan
July 25, 2014
Rated 4 out of 5 by Jerica Beautiful Hotel
My Families experance was all good until, I tried to call for a late check out. I was told that my room was not available for late check out.
I explained that we were running late & would not be back in time. She told me there would be a charge, I question how much, her answer was how late? She was rude & not helpful at all. Did not treat me as a SPG member. Iv always had staff bend over backwards to help. She had none. We ended up checking out on time, but was very concerned and rushed. However this is a beautiful hotel & would stay again, just hoping that representives will have a better day when I return.
July 17, 2014