Rated 5 out of 5 by Nicola75 Awesome Hotel
Fantastic from the moment we arrived we were treated like royalty. The staff went out of their way to make sure our stay was the best. Check in was super easy with the most friendly and helpful member Steve, he could not have been better. the whole stay was amazing from the beautiful view of the ocean to the service and qauality of food in the Ocean Club, my only complaint was we had to leave. I truly wished we were staying longer. I would recomend the Moana Surfrider to anyone looking for a beautiful hotel where your made feel special from the moment you arrive.
September 23, 2014
Rated 5 out of 5 by LightTraveler Great Location
You can't get any closer to the beach than this property... on Waikiki Beach. The Tower Wing has updated amenities and feels new - fresh.
I had a rough check-in process. As a platinum member, I should be upgraded to the best available standard suite. I take this to mean the best available room they had, other than the Presidential Suite. Long story short, my reservation was upgraded to one of the Suites in the Tower Wing. Excellent room. The interaction was not pleasant. He kept going to the back to confer with the "Manager." Tip: Be persistent. The front desk staff for Gold and Platinum members should be empowered to make decisions that show they valued the loyalty of these guests.
Other contacts I had with other staff members during my stay, including the front desk, were pleasant; I felt they valued me as a platinum guest. I really like the experience in the Beach Club, the club lounge. Super friendly staff, such as Taylor and Karen for breakfast and Anne and Jennie for the evening light dinner. They all went out of their way to ensure my wife and I had everything we needed. Anne asked us to catch a glimpse of the sunset one evening; what an infectious, bubbly personality. Thank you.
We will definitely come back to the Moana Surfrider the next time we're in Honolulu.
TIP: Get a room in the Tower Wing away from street side (city view) with access to the club lounge.
September 21, 2014
Rated 4 out of 5 by CAS17 Changes. . .not for the better
If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha.
The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience.
July 30, 2014
Rated 5 out of 5 by Trphwif Love the Surfrider
We have been coming to the Surfrider for 11 years. The hotel has charm and the staff takes amazing care of us.
August 27, 2014
Rated 5 out of 5 by WAHINEJEANIE2014 I Didn't Want To Leave
This was my first visit to Hawaii and it was more than I could have hoped for. From how I was treated at the airport to the shuttle driver and every single member of the staff of this fabulous hotel. I was treated like royalty! There is not one thing your staff could have done to make my stay better. I didn't want to leave! I will be back. Count on it!
August 21, 2014
Rated 1 out of 5 by Moana2013 Moana
The service I come to expect from Star Woods was lacking at this property. For example a room booked for two beds several months ago was unable to be fulfilled. We were told there wasn't a bed available. Several phone calls later they were able to locate a rollaway bed to put in our room. Next, the bathroom has mold in the shower. Another issue the air conditioning did not work properly.
Then we go reserve an umbrella and there isn't one available. We tried to reserve one at 8 am still not available. We had a $10 umbrella credit. So we tried to apply it to the beach chairs we Rented. Unable to do that!! Then we get over billed for those!!
August 10, 2013
Rated 5 out of 5 by LoW206 Excellent standard of service and amenities
The Westin Moana Surfrider is the BEST hotel in Waikiki. My family went to Honolulu to watch the UW vs UH college football game and stayed at the Westin for one week. The hotel provided pool-side and beach-side service with professionalism and a smile. The beach bar and restaurants attract everyone on Waikiki beach because of the food, scenery and great service. The heavenly beds are unbeatable. This hotel is the pearl of Waikiki beach.
September 5, 2014
Rated 3 out of 5 by ronton Platinum status just doesnt matter here anymore.
Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens.
March 31, 2012