Rated 4 out of 5 by Rhodie Great Hotel but don't stay on street side
This was a wonderful clean hotel. Perfect in every way but 1. If you have a city view room you may not get any sleep. Street vendors and performers are right outside your window entertaining crowds and it is loud. Be sure to get Oceanside room and you will have a great time.
June 19, 2013
Rated 3 out of 5 by CDSyd Great location but very rundown and not kid friendly
Great location and a grand main hotel area.
Parts of the service were disappointing, room is very old and rundown.
Pool closes at 6pm which is way too early.
Stupid rules for the pool where staff should have the capacity and judgement to allow a small child to play with a toy if it doesn't affect others.
Won't be rushing back.
June 18, 2013
Rated 3 out of 5 by KMS0521 Great location but slightly uncomfortable rooms
This is our second stay at the Moana Surfrider. We love the hotel but I forgot how uncomfortable the double beds are for two people. Look for a queen or larger if you plan on sleeping with your spouse. I would give this overall a 4 but we were so uncomfortable at night that I have to rank it a 3.
June 18, 2013
Rated 3 out of 5 by jetset Room location makes all the difference
The banyan level rooms are facing the street and the noise level is unbearable. The street level noise at 11p and 6 am does not allow a restful sleep or to relax. these rooms should be priced below other rooms in my opinion as I would not book again with the possibility that I can be put there.
June 18, 2013
Rated 5 out of 5 by pawpaw1 location and class
First time stay but will be back.LocATION IS EXCELLENT STAFF ARE ALWAYS CHEERFUL AND VERY COURTEOUS
June 17, 2013
Rated 5 out of 5 by bartman outstanding place
cant wait to stay there again
June 16, 2013
Rated 4 out of 5 by tyme Elevators
We loved the location. The one complaint I had was that the hotel could improve on the efficiency of their elevators. For our wing, we only had two elevtaors working. Therefore, we had to wait long periods of time for the elevators and 80% of the time the other hotel guests would try to squish in the elevators so they didn't have to wait for a second one to arrive. It was ridiculous. There were numerous times the number of guests in the elevator exceed the amount ot people allowed in the elevator at one time.
June 14, 2013
Rated 3 out of 5 by TravelGirl12 Diamond Wing Rooms Need Updating
This hotel looks GREAT from the outside, has a beautiful lobby, right on the beach, and has a fantastic courtyard, yet the room was very disappointing. The room where we stayed in the Diamond Wing seemed old, the bathroom was small, and the tub was dingy. With all of the great features that most people can see, it was disappointing that the rooms were not more like the rest of the hotel.
June 13, 2013
Rated 5 out of 5 by RelaxedinHawaii Relaxing!
My experience at the Moana Surfrider hotel was very relaxing. The front desk representative was friendly and helpful (I wish I could remember his name.) The room was comfortable and very clean. We had a wonderful ocean view room in the Tower Wing... very nice view. :-)
June 12, 2013
Rated 5 out of 5 by pedro location
the location was awesome and the quality and classiness of the resort was perfect
June 10, 2013
Rated 5 out of 5 by ColoradoNative Highlight of our Trip
We were only at the hotel one night but it was the best night of our trip. After our airline canceling our flight out of Honolulu (mechanical) they put us at another (less desirable) hotel. As we walked to dinner I stopped in to see if by chance there was a room.
They had a room but the hotel felt bad because of my SPG Platinum Status - all they had was the historic rooms. That is what we prefer. Our room was small but wonderful. We enjoyed brunch the next morning and even afternoon tea before our night flight out of Honolulu.
Thanks for making a wonderful trip EVEN better. We will be back!
June 10, 2013
Rated 4 out of 5 by BigLi77 Exquisite Location
We stayed in this hotel just for 2 nights before our final destination. The hotel overall was above average, but the location on the beach was probably the best in Waikiki. The service was excelleny, the rooms werr nice and spacious, and sitting out on your individual porch is choice. We had three people in our room and only two double beds, so we asked for a roll away, expecting a spring, uncomfortable bed. However, we received a 'heavenly' roll away, which was as comfortable as the double beds.
The beach is superb, maybe 20 steps from the pool, and you can go out with a towel or chair and stay there all day. In addition, the location in town is great, located on the main road, Kala Kuau, near great restaurants and shops. I highly reccomend the Yard House restaurant and bar for good prices and amazing food and drinks.
My only complaints were that the pool and lounge area was small relative to the hotel and guest number. Also, the hotel restaurant's breakfast buffet was very overpriced, in addition to the poolside restaurant. One of the elevators was broken so we constantly had to wait for a ride to our room.
June 10, 2013
Rated 5 out of 5 by FrequentTraveler Best SPG property yet
I stay at SPG properties very frequently and have also visited the SPG Bora Bora resorts. The Moana Surfrider outperformed my expectations and the staff was phenomenal! This has been my favorite hotel to date. Thank you very much for an amazing vacation!
June 9, 2013
Rated 4 out of 5 by Waikiki77 First experience at the First Lady
Stunning location, great experience, did not want to leave! This hotel has a lovely ambience and wonderful history. I found the lobby to be very hectic. Customer service (not all) was not to the standard I expected for an establishment of this calibre. Fast elevators! Make sure you do high tea on the Veranda - great way to see the afternoon pass by! Room seemed to lack the usual detailed compendium.
June 7, 2013
Rated 4 out of 5 by Sachmo1 Elevators
The elevators were a mess....people lined up to go up and down. Also, the room safe was not woking and when I phoned they quoted 5 minutes! 40 minutes later I had to call and tell them to forget it.
The good is the bartenders Brian and Wade are excellent at the Veranda restaurant!!! The service is wonderful!
June 7, 2013
Rated 4 out of 5 by AllanM Suite - life in paradise
The location, the room and the facilities could not be better. At the front is the markets, lots of shopping centres, Cheesecake Factory all you could want. At the rear is the beach, straight on the sand. There were even turtles coming up for air every couple of minutes. I had a small one come about 2 metres from me when I was in the lying on my float.
June 5, 2013
Rated 2 out of 5 by Fairyqueent Terrible for honeymoon
We have stayed at this hotel several times, as we frequently visit Oahu. Each visit has been just ok, but we decided to give it another shot. For this trip, we got married in Oahu and checked into the Moana to start our honeymoon. What a mistake. Of course there was no upgrade given how busy the hotel always is, which is fine. However, room 1 we were given had a bunch of ants in the bathroom. They tried to spray and clean it up, but the ant problem persisted. After talking to the front desk the next day, we wasted almost the whole day waiting for another room to be ready for us. Room 2 - same problem, a bunch of ants in the bathroom. By now we gave up since we were only staying 2 nights.
I think this hotel has gotten so busy and popular that they don't really care about customer service anymore. Especially for a very loyal SPGer, I had expected a bit more. We will not be returning to this hotel.
June 2, 2013
Rated 3 out of 5 by Jenn13 Waikiki trip
The hotel is beautiful and the staff extremely friendly but our room smelled musty and the shower was clogged. They were able to fix the shower but did not do anything about the smell. It's also loud in the room due to the street noise and the music which is played in the lobby. They provide a noise machine which can help.
Also, they do not have a hot tub on premise.
June 2, 2013
Rated 3 out of 5 by Germanus1234 Nice surrounding, service should be improved
-Staff totally focused on japanese guests partial with bad english knowledge
-Housekeeping entered our room at 8 am without knocking
-Hotels with this rating should not have plastic bathrooms
-old equipment in the rooms
June 1, 2013
Rated 5 out of 5 by dottie1277 Hotel at its best
Moana Surfrider is not only beautiful but the location is in the center of all the shops and restaurants. It also has a beautiful beach front property right in front of a beginners surf break.
The restaurant and bar serves delicious food and you even get a glass of free wine!
I highly recommend this hotel!
May 31, 2013
Rated 5 out of 5 by Jimmy2013 Met and exceeded expectations.
Fantastic plantation era hotel on the beach at Waikiki. Staff are first class as are the amentities, outdoor bar, spa and tour agent services. The only minor criticism would be of the pool size and battle to get seat spots each morning, but as it turned out, the better options are the direct beachc access or sitting back and sipping on a cocktail. The nearby high class hotel don't compare for location, class and quality. The hotel culture is laid-back but not lazy. Will definitely go back.
May 30, 2013
Rated 5 out of 5 by AmandaF85 Amazing hotel
Beautiful hotel, on an absolutely beautiful island. We were there for our honeymoon. Although we didn't really get any kind of recognition for our spg membership, the staff was nevertheless very nice and helpful. Great location, beautiful stretch of beach. Cannot say anything bad about this hotel.
May 29, 2013
Rated 5 out of 5 by Wanderlust Staff Excellence
The staff, from all departments, was wonderful! The courtesy displayed and their professionalism was remarkable. They displayed the "Aloha Spirit" each day. Everyone we encountered during our stay far exceeded our expectations. What a wonderful experience!
May 29, 2013
Rated 3 out of 5 by Brooklyn67 Roomier than most
We stayed in this hotel for 3 days. Staff was accommodating and friendly. Since we're Gold Members we were upgraded to a partial ocean view room with a balcony. If you prefer a roomier room, request for the newer wing as the main building has smaller rooms and a bit older.
Parking is complimentary across the street at the Sheraton. Not a bad walk, it's literally across the street and we found a space each day we were there. The hotel offers a valet for $25/ day.
Location is close to everything and you can walk the strip. Lots of restaurants and shops.
The only thing I wish they had were complimentary chairs right on the beach. The property is beach front but you have to rent an umbrella which includes chairs for the day for $50. Otherwise, you'll have to use your towel to lay on the sand if you wish to be on the beach and see the ocean. Pool is a bit small for the size of the hotel and chairs are limited so best to get there early,
May 28, 2013
Rated 1 out of 5 by Court SPG OVER RATED
Moana does not give anything extra to SPG users. Expect very small rooms with bugs and noise. No other perks come for SPG users at this hotel other than a very rude manager named Jade. 35 percent discount on food for SPG card holders does not apply if you use points to purchase rooms.
May 28, 2013
Rated 3 out of 5 by kamaainak A venerable destination and historical place....but
My husband and I celebrated our 34th anniversary here. The in room wi-fi didn't connect using the password and username we were given. Not a big deal, except that the hotel charges a $30/day resort fee which includes the WI-FI, (supposedly free). So, I wasn't happy about paying for the service and not getting it. I'd like to go back to the "unbundled" fee approach.
May 27, 2013
Rated 5 out of 5 by LarryS Perfect Vacation
My wife and Ii recently stayed there on our honeymoon and every aspect of our stay was perfect. We loved the hotel and the location was ideal. The view from our room was breath taking and the food was delicious. Our tours were arranged efficiently and without upselling. I would recommend this hotel to everyone.
May 26, 2013
Rated 5 out of 5 by GoldenBear13 The dream vacation!!
The staff at this hotel are the friendliest and most accommodating of any hotel staff we've ever seen!!! They all made this trip perfect!! From our first experience at arrival, to room changes made perfectly by the front desk, restaurant service, pool service and housekeeping, we kept being impressed on a daily basis. We had no idea a place like this existed and we will surely be making this a favorite spot to return to as often as possible!
May 26, 2013
Rated 5 out of 5 by MichaelB Perfect Customer Service
There are many great hotels in Waikiki. Some are more modern, some have a great history. What really sets one apart from another is the staff of a hotel. From the moment I walked into this hotel, I felt at home, and felt appreciated by every single member of the staff. I am a GM of a restaurant, and I know how difficult it is to find people who thoroughly enjoy making others feel welcomed. From the front desk check-in (a guy named Steven took extremely good care of us), to the servers at the restaurant and bars, right down to every person pushing a cart in the hallway and giving a nice "Aloha" EVERY time. It was a phenomenal experience. If there was one thing that could have been better (and I mean this- everything else was way beyond expectation), it would be the elevators in the Tower Wing. They took awhile. However, I've had worse. What an amazing time. Thank you.
May 24, 2013
Rated 5 out of 5 by ToAidan This is THE hotel to stay at.
March 29 was the first time I set foot on Honolulu and I couldn't have picked a better resort to stay. The Moana Surfrider is situated right in the heart of EVERYTHING.
Regarding the facility, as other reviewers have mentioned, the resort has a charming and unique front that sets it apart from all other. If you stay, you must go with the Tower Partial Ocean View or up, and request higher floor. These rooms are spacious, more quiet and have a magnificent view. You will not regret it.
Every day I stayed there, I paid to reserve an umbrella and spot on the beach and it was worth every cent. Once in a while, the staff would go around and offer free fruit refreshment.
I can not stress what an incredible experience it was for me. When you're there, treat yourself to the spa, which has special offerings every day, have dinner at the restaurant and enjoy a glass of wine while let your mind drown in the sound of the ocean waves.
I will be back!
May 22, 2013