Rated 5 out of 5 by WAHINEJEANIE2014 I Didn't Want To Leave
This was my first visit to Hawaii and it was more than I could have hoped for. From how I was treated at the airport to the shuttle driver and every single member of the staff of this fabulous hotel. I was treated like royalty! There is not one thing your staff could have done to make my stay better. I didn't want to leave! I will be back. Count on it!
August 21, 2014
Rated 4 out of 5 by CAS17 Changes. . .not for the better
If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha.
The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience.
July 30, 2014
Rated 5 out of 5 by elmcphee Perfect
Quick two night stay was perfect. For mine you have to stay in the Banyan Wing...be authentic. We had a lanai and sat listening to the music of an evening. Our room had access to the Beach Club which was a great benefit. We stopped by for breakfast and drinks one evening. From our check in through to departure all staff were friendly and extremely helpful with any enquiry. I couldn't fault service. We also did the historical tour which I would recommend.
August 24, 2014
Rated 5 out of 5 by Carmen71099 My Husbands "Happy Place"
We came to Hawaii to celebrate my husbands 40th birthday. This was the only place in the world he wanted to spend it. We love the banyan tree by the beach with the live entertainment. The location is fabulous and the hotel is beautiful. They have a spa that provides teen massages and facials. My daughter is 14 so this was her first experience. They left the windows open so there was no need for music. We could hear sound of the ocean. We enjoyed a mother daughter day while my husband and son spent quality time together on the beach.
August 23, 2014
Rated 5 out of 5 by DavidSanFran Modern convenience in a historic hotel
I go to Honolulu at least twice a year, but I have never stayed here. What I have been missing! We had a beautiful oceanfront room in the diamond wing. Recently updated, the room was beautiful with all of the modern conveniences one would want.
Staff was very helpful and I felt that my SPG Gold status was appreciated.
August 25, 2014
Rated 5 out of 5 by CFM1 Moana
Excellent renovation of the fist and oldest hotel in Waikiki - beautiful historic renovation and very comfortable rooms
August 25, 2014
Rated 3 out of 5 by Kalikobass 0ld Hawaii Feeling
Recalls the color and ambiance of the early 1900s in Hawaii
August 21, 2014
Rated 3 out of 5 by OCmom Standard Service
I have always wanted to stay at the Moana Surfrider. Now that we finally have, I wasn't as impressed as I thought I would have been. The general service met my expectations. The valet and bell staff are extremely friendly and welcoming. I was planing a sunrise breakfast for my husband and two sons but was disappointed that I wasn't able to get any assistance in making this special surprise. Unfortunately, room service does not open until 6am at which time, we would already be at the beach in front of the premises and they were unwilling to deliver my room service order other than the room we are registered at. I asked if I could meet them at the room around 6:15 but that I would need help getting the food to the beach and was told this was not possible. I was hoping for the little extra mile but didn't find it here. Definitely fulfilled the standard service but unlikely to get the "exceptional." Had also hoped for poolside service but it wasn't available, it would have been nice not to have to take my children out of the pool whenever I needed something from the bar.
August 20, 2014