Rated 5 out of 5 by Monika37 Loved it!
Beautiful hotel, with a beautiful beach. Unfortunately we didn't have the time to stay long, but we had a wonderful time. I was there with my mom who doesn't like crowded resorts, but this one she loved. Even though the hotel was busy, it didn't feel crowded. The layout is great, elevators are fast, and the staff is very helpful and kind. Rooms are spacious, with a beautiful view.
Looking forward to coming back.
August 19, 2016
Rated 4 out of 5 by peter559 Great atmosphere
I would like to say that overall we enjoyed our stay in this hotel. Great location, historical atmosphere and feel, beautiful architecture. However, a little disappointment came with the rooms... first, they gave us a tiny room with a single bed, then we asked for an additional sleeping arrangements since we had our daughter with us, they did bring a roll away bed, but with that extra bed in that room we couldn't get to our bathroom :), that's how tiny the room was. So, the staff was great in switching our room to a bigger one. I have to say that rooms in this hotel are a bit outdated and maintenance wishes to be better. Our bathroom in the bigger room had wall paper that started to peel, shower curtains are bit old and not so white anymore, carpet needed cleaning, lighting needs to be brighter and most important feature- bed, mattress wishes to be a better quality, it has some awful plasticky cover under the bedsheets that makes people sweat. Just a little suggestion, as a frequent traveler to Asia, I would recommend your hotel management team to travel to China, Japan, South Korea and take a look at how hotel rooms in those countries are and bring some of that to your hotel since you do have a lot of tourists from those countries. For example, your TV system in the rooms is waaay outdated, light fixtures are outdated as well. There is nothing hi-tech in your rooms considering the time we are living in. Your staff is great, especially the two ladies who help to make reservations for different activities on the island. Your lobby staff is super nice and friendly as well. Overall, I would recommend this hotel for its historical feel, beach and the location.
P.S. We also forgot some souvenirs in the room, so we filed a claim with Lost and Found just waiting for them to get back to us.
August 19, 2016
Rated 4 out of 5 by Bowers2016 Great Hotel
I thought the hotel was outstanding overall. The only downside was 1 washing Machine working and 1 dryer working. You would have thought with the size of hotel the laundry area would have more Machines.
August 14, 2016
Rated 5 out of 5 by golfvacation413 WaikikiBest25
This is the best place to stay in Waikiki the beaches location staff everything is good. The rooms are a little dated but who cares you come to Hawaii to be outside.
July 5, 2016
Rated 5 out of 5 by bwatt Five Star Service
The hotel staff treated me like I was a person of importance at all times. The look of the hotel is amazing of course but in my opinion it would be meaningless without the personalities of each and every person who you encounter at the Moana Surfrider.
June 1, 2016
Rated 4 out of 5 by WKB123 Room Issue
First, I'd like to say that overall, I enjoyed my stay. However, I had an issue with the room. There was water leaking from the light fixture as you entered the room. We called for a maintenance person, who came right away. However, he only said that some vent/drain was clogged. The following day, the room service person dried up the floor and said that she would report the water leak. No one else ever came to the room to fix the problem. From the time we first identified the problem to staff, (Wednesday, 13 Apr) until we checked out on Sunday, 17, April, the water continued to drip from the light fixture. We had to keep towels on the floor to soak it up and prevent slips. This water issue was disappointing for two (2) reasons. First, there was a leak in the room. Second, we reported it a couple of times with no resolution.
Fortunately, we spent quite a bit of time out of the room.
April 21, 2016
Rated 4 out of 5 by Krysha Great hotel, but rooms need updating.
I really like the location and recognition of SPG members at this hotel. The historic atmosphere is also a nice touch. However, the rooms are outdated and feel that way. My lamp was vibrating on a daily basis very loudly, amenities in the room were averages and poor lighting to get ready in. The windows are also very small, it's a little clostrophobic. I asked to switch to the newer tower on two days, but was unable to be switched.
April 21, 2016
Rated 5 out of 5 by Shelley77007 6 days in paradise
My recent stay at the Moana Surfrider exceeded all of my expectations. From the time I arrived, I was treated as Ohana. Your entire staff is topnotch! From the front desk to the Beach Club and beyond. I was upgraded to a lovely room with a spectacular view of Diamondhead and Waikiki beach. I enjoyed the rocking chairs on the porch every afternoon. Special kudos to Peter at the Beach Bar, Mo at the Beach Desk, Patti in the Spa who gave me the best massage ever and all of the Beach Club staff. I did not want to come home and am looking forward to my next visit. Aloha!
April 19, 2016