Rated 3 out of 5 by Germanus1234 Nice surrounding, service should be improved
-Staff totally focused on japanese guests partial with bad english knowledge
-Housekeeping entered our room at 8 am without knocking
-Hotels with this rating should not have plastic bathrooms
-old equipment in the rooms
June 1, 2013
Rated 5 out of 5 by Sam35 Luxury on Waikiki
Everything about the hotel exceeded our expectations for our 35th anniversary trip to Oahu. While it certainly is a crowded location it was possible to find many ways to get a feeling of seclusion and special care.
May 9, 2013
Rated 5 out of 5 by GML1989 Why We Keep Coming Back!
We have been staying at The Moana since 1989. We keep coming back because of the people, who we consider our Hawaiian Ohana. The hotel is magical and in the best spot on the beach! We can't wait for next year!!
November 13, 2013
Rated 4 out of 5 by Auer4 Best location on the beach
As in the past, a very enjoyable stay. However....Bathrooms need updating. Bathtub's finish was scratched and actually peeling off at drain site. There were sunflower seed shells on carpet when we first arrived.
August 29, 2012
Rated 5 out of 5 by Sarah54 Lovely hotel
We only stayed one night but were completely wowed by the helpful staff, comfortable room and gorgeous ocean view from our room. Thanks for helping us celebrate 20 years of marriage.
March 10, 2014
Rated 5 out of 5 by smitty72 great location and staff
celebrated our 50th.anniversary here. Staff was great,location excellent::upgraded room . ground are great and location is in the middle of everything. had a great time and we were made to feel special. mahalo
October 16, 2013
Rated 5 out of 5 by Annie15 WAIKIKI GRANDE DAME
This historic hotel is my all-time Honolulu favorite! Unlike a whole lot of the concrete high-rises that flank it on either side, it feels like the real-true Hawai'i, and so does the level of its hospitality.
October 16, 2013
Rated 3 out of 5 by tom808 Disappointed
I was looking foward to stay your hotel but not satisfied at your sevice. Room was quite small and parking service and desk service was not satisfied also. Not friendly and no benefit with staying this hotel.
October 2, 2012
Rated 5 out of 5 by SALVY Thanks Again !!!
At least our 30th trip to this hotel. Once again, everyone at the Moana made our vacation even better than expected!!! Literally EVERYONE is ALWAYS perfect at this hotel! We already booked September's trip!
May 31, 2012
Rated 5 out of 5 by DrJm Wonderful staff and hotel.
We have stayed at the Surfrider several times in the past but the new management has completely changed this hotel. The staff are wonderful and the room was clean. It is a much better hotel now than ever.
August 16, 2012
Rated 3 out of 5 by SunnyHenderson Poor Service
We had partial ocean view room, with complimentary breakfast. The breakfast service ranges from good to very poor. It made us feel very uncomfortable at times. This had impact on our vacation over time.
December 15, 2012
Rated 5 out of 5 by AndyNYC A haven on Waikiki
Even though this hotel is located in the middle of the Waikiki hubub, once I pulled up it was a totally relaxing atmosphere. Much appreciated. The staff were very gracious and the room was plenty nice.
July 30, 2012
Rated 5 out of 5 by OttawaMC Perfect Holiday !!
Best location and beautiful hotel.
Staff were very friendly and helpful.
May 5, 2014
Rated 5 out of 5 by Patty60 hotel is beautiful
The staff and accommodations were wonderful. The hotel was so beautiful inside and out. We loved that it was right on the beach and the main street of the city. This made everything very convenient.
August 2, 2012
Rated 5 out of 5 by jbone425 Beautiful
So I have never bothered to write a review before despite the hundreds of nights I have stayed at Starwood. Beautiful hotel, excellent location, wonderful staff and great food. I highly recommend.
September 20, 2013
Rated 3 out of 5 by Apple95 Not accommodated
We had stayed this hotel several times, but never been upgraded. This time, we had requested suite night upgrade in March, but we were not offered upgrade this time again. It was so desappointed.
September 26, 2013
Rated 4 out of 5 by Mochi This hotel has great features, but has some concerns
The Moana Surfrider is one the best hotels SPG has to offer. Great location, friendly staff,
beautiful interiors. Needs work on the cleanliness of the rooms and the room's entertainment features.
April 2, 2013
Rated 2 out of 5 by Jim111 Nice lobby, location and grounds; small rooms
The hotel is beautiful with nice grounds and a great location, but my room was tiny and the hotel is very noisy. The bed did not seem to be a typical Westin bed. Very uncomfortable and loud room.
December 1, 2012
Rated 5 out of 5 by Ikir21 Beautiful hotel
This was my family's first trip to Hawaii and we loved staying at Moana Surfrider. The staff was excellent and even our room got upgraded. Great location. We plan on coming back again next year.
May 6, 2013
Rated 5 out of 5 by Rugbygirl Wonderful location
Hotel was amazing, first class. Excellent bed and so comfortable, great being on the beach looking at amazing view. Sunsets were beautiful. Very special place. Staff were exceptionally helpful.
September 20, 2013
Rated 5 out of 5 by JAJKauai The best stay on Waikiki
An excellent Historic place with exceptional staff who welcome you and take great care of all their guests. The breakfast was outstanding! My family and I relished our stay at the Moana Surfer.
June 22, 2012
Rated 4 out of 5 by Vargacz Perfect vacation
Great hotel and excellent location
Stayed with friends for thanksgiving and had a great time. Staff doing a great job. I will be back soon. Perfect for relaxation as well as for adventures .
December 1, 2013
Rated 3 out of 5 by Wien1010 Average the second time around
Returning to the Surfrider for the second time my husband and I were dismayed to find our room very worn and not very clean. We will not return to this hotel the next time we are in Honolulu.
February 27, 2013
Rated 5 out of 5 by TabP Beautiful property
My wife is from the North Shore and this hotel was her choice for a get away. We were not disappointed. We bought a painting from the gallery, which we will cherish.
Will be back to stay.
September 28, 2012
Rated 3 out of 5 by Tony I love SPG
I did like the Westin Moano Surfrider, however its a bit pricy and service this time around was not to our expectations.... The staff did mentioned they are under staffed and overworked...
May 3, 2013
Rated 3 out of 5 by Pattabhi Not Satisfied
I want to thank the Frnt Desk team for being good with good reception. People in the breakfast area who takes order was not good. They are mean. Rooms are not big enough for a family of 4.
January 11, 2013
Rated 4 out of 5 by Kunga Excellent staff
For anyone who loves Waikiki, this place is great. Beautiful, charming historic hotel amidst jillions of stores. Lobby and veranda are great for people watching. All service is excellent.
October 14, 2013
Rated 5 out of 5 by GPATL Moana Surfrider Westin
I really enjoyed my week at this hotel. The historic side of the hotel was very cool. I very much enjoyed the beach at the hotel and the fine dining at the hotel. It was a great week.
September 16, 2012
Rated 5 out of 5 by John4472 Heaven
One definition of heaven is "an experience of blissful happiness". I think that this describes our 5 day stay at this hotel.
April 4, 2014
Rated 5 out of 5 by HoneyMooners092012 Wonderful stay!
The historic features of this hotel was spectacular. The staff was warm and inviting. We even got a special treat since it was honeymoon! :) Great location, central to everything.
September 26, 2012